$56900
Product Details
Specifications
Questions & Answers
10Questions
Q:What is the BTU?
by|Nov 19, 2022
0 Answer
Q:What space is needed around this unit to be safe. I want to place it in a small area behind a grate.
by|Nov 18, 2022
0 Answer
Q:How long is the plug-in cord? On the log set.
by|Dec 10, 2018
1 Answer
Q:how wide is the ember bag
by|Sep 20, 2018
2 Answers
Showing 1-4 of 10
Jan 4, 2023
Needs a better design, could not submit photo
I have finally given up on this model. The sprocket and spindle do not stay attached.
by
Customer review from napoleon.comJan 8, 2023
Runaway on/off cyclic issue
The system works well but the blower motor is loud. It's not a system malfunction but a design issue. Additionally, the system cycled repeatedly on and off in an increasing rate. The online manual did not address the cyclic issue and I eventually determined that the unmarked switch located to the extreme left of the on-off switch was key to resolve the uncontrolled cyclic issue. I eventually determined that the switch had to be depressed concomitant with the power switch repeatedly to stop the uncontrolled, runaway cyclic issue. This issue should be addressed in a revised manual.
by
Customer review from napoleon.comDec 26, 2022
Woodland 27
The unit overall is beautiful, the lighting effects (flames and logs) however are just not bright enough and the heating aspect of the unit isn’t warm enough as expected for a 20 x 20 room.
by
Customer review from napoleon.comDec 9, 2022
The flame "maker"slips
Was happy that this would fit in old coal fireplace. Then when had it assembled, it quit showing a flame. Took it apart and put arm back on wheel. Well this is an all the time. If could would send back. Now I just have embers . Tried upload photo but couldnt.
by
Dec 6, 2022
Perfect replacement for gas logs
I bought the Napoleon’s Woodland 24 electric logs as a replacement for the Napoleon Woodland 24 ventless gas logs. The gas logs put off too much heat for my room and I could always smell the odor of gas. My fireplace was never used. I absolutely love the electric logs. Realistic flame, multiple settings for flame and heat, easy install,fits my fireplace perfectly So many compliments.
by
Customer review from napoleon.comApr 1, 2022
leary for how long it will work
creates very nice ambiance, however, last one broke within 2 months - if this one stays working I will upgrade to 5 stars.
by
Customer review from napoleon.comDec 17, 2021
Very easy to set up, with the led flame, the...
Very easy to set up, with the led flame, the most realistic logs we have ever seen. The heater is just an added luxury
by
Mar 12, 2021
Loved it when it worked!
I just purchased this in November and it was beautiful. Unplugged it while I was painting and when I plugged it back in, nothing worked. Really frustrating and I don't know who to contact. It was beautiful but now, not so much.
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Response from Customer SolutionsMar 12, 2021
Thank you for your feedback! We are sorry to hear of the concerns you are experiencing with your Napoleon Woodland™ 27 Electric Log Set. Please feel free to contact our Hearth Customer Experience Department to speak directly with one of our Hearth associates, they will be pleased to assist you further. We can be reached by calling 1-866-820-8686 or via email at hearth@napoleon.com. Let us know if you have any additional questions or concerns.
Customer review from napoleon.comDec 13, 2020
Woodland 18” electric log fireplace insert
You need to measure your space for adequate width and length. This fit our measurements accurately!!!
by
Customer review from homedepot.caDec 11, 2020
recommend it
This is the second one we've bought. Both are looking and working great!
by
Response from The Napoleon TeamDec 16, 2020
Thank you for your feedback! It's wonderful to hear that you recommend the Woodland 18" Electric Log Fireplace Insert, we are happy that you are loving your fireplaces :)
Customer review from homedepot.ca
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