$79900
Product Details
Specifications
Questions & Answers
1Questions
Q:Does this unit have a heater?
by|Nov 9, 2018
1 Answer
Showing 1-1 of 1
Jan 4, 2023
Needs a better design, could not submit photo
I have finally given up on this model. The sprocket and spindle do not stay attached.
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Customer review from napoleon.comJan 8, 2023
Runaway on/off cyclic issue
The system works well but the blower motor is loud. It's not a system malfunction but a design issue. Additionally, the system cycled repeatedly on and off in an increasing rate. The online manual did not address the cyclic issue and I eventually determined that the unmarked switch located to the extreme left of the on-off switch was key to resolve the uncontrolled cyclic issue. I eventually determined that the switch had to be depressed concomitant with the power switch repeatedly to stop the uncontrolled, runaway cyclic issue. This issue should be addressed in a revised manual.
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Customer review from napoleon.comDec 26, 2022
Woodland 27
The unit overall is beautiful, the lighting effects (flames and logs) however are just not bright enough and the heating aspect of the unit isn’t warm enough as expected for a 20 x 20 room.
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Customer review from napoleon.comDec 6, 2022
Perfect replacement for gas logs
I bought the Napoleon’s Woodland 24 electric logs as a replacement for the Napoleon Woodland 24 ventless gas logs. The gas logs put off too much heat for my room and I could always smell the odor of gas. My fireplace was never used. I absolutely love the electric logs. Realistic flame, multiple settings for flame and heat, easy install,fits my fireplace perfectly So many compliments.
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Customer review from napoleon.comApr 1, 2022
leary for how long it will work
creates very nice ambiance, however, last one broke within 2 months - if this one stays working I will upgrade to 5 stars.
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Customer review from napoleon.comMar 12, 2021
Loved it when it worked!
I just purchased this in November and it was beautiful. Unplugged it while I was painting and when I plugged it back in, nothing worked. Really frustrating and I don't know who to contact. It was beautiful but now, not so much.
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Response from Customer SolutionsMar 12, 2021
Thank you for your feedback! We are sorry to hear of the concerns you are experiencing with your Napoleon Woodlandâ„¢ 27 Electric Log Set. Please feel free to contact our Hearth Customer Experience Department to speak directly with one of our Hearth associates, they will be pleased to assist you further. We can be reached by calling 1-866-820-8686 or via email at hearth@napoleon.com. Let us know if you have any additional questions or concerns.
Customer review from napoleon.comDec 27, 2018
Expected a more realistic look. Remote not efficient.
Expected a more realistic look.
Remote not efficient.
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