NAPOLEONs Prestige PRO825 with PSIde Burner and Infrared Rear and Bottom Burners is beautiful and spacious, proving that (2) heads are better than 1. On the outside, shining stainless steel body provides durability against even the harshest elements while chrome details add luxury. Night grilling is easy with the blue NIGHT LIGHT control knobs featuring SafetyGlow, which turns knobs red when gas is on. Never worry about accidentally leaving the gas on again. The SafetyGlow knobs have the added benefit of knowing which burners are lit, making it easier to get the perfect sear or the ideal indirect grilling spots. The large main grill head features enough space to grill for a crowd, while providing many different ways to cook. Sear over high heat, bake and roast using indirect heat, use the rear burner for rotisserie meals, and even turn your grill into a smoker with the integrated smoker tube and dedicated smoker burner. The secondary head features (2) ceramic infrared burners that reach high heat in seconds, ideal for searing restaurant quality steaks, or a quick meal for a couple of friends. The Prestige PRO825 has a two-stage power side burner with a reversible cast iron cooking grid, ideal for sauces, saut's, side dishes and more. When reversed, the cooking grid turns into a cradle, perfect for a wok like our Stainless Steel Wok and making the best stir-fries.
1245 in total cooking area
Power side burner
Night light control knobs with safety glow feature
Integrated wood chip smoker tray
Infrared sizzle zone bottom burners
3-stage power burner with reversible cast iron grid
Dont know why one “one star” owner refused to provide serial number when requesting service. We found Napoleon’s warranty and customer service to be outstanding in every way. He wouldnt have to pay anything for parts under the 825’s comprehensive warranty. Customer service went above and beyond to help answer questions, explain adjustments and even replace parts that werent quite perfect after shipping of original unit. Expansive grill section is excellent and can be controlled for a wide variety of grilling needs. The twin burner infra red side is the icing on the cake and perfect for searing and many other applications. Have had unit for over 2 years and find it very durable and reliable.
I am so disappointed in the 825 grill for the amount of money that was spent it is sad the the grill has failed so quickly. Grill was purchased almost a year ago. Lights have all failed the sear burners no longer work..
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Response from NapoleonMay 28, 2019
Thanks for the feedback! We are confident that our Customer Solutions department will be able to resolve the issues you are experiencing with your lights and infrared burner. Please call into 1-866-820-8686 with your model and serial number!
Bought the grill a week ago. Grill is great to cook on and clean. Only issue is with the lights. When the side burner is off, the color is pink instead of blue like the others. When I turn it on and light the the burner it turns blue. Then when the auto off turns off the other lights, it glows red. It acts like it’s wired wrong.
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Response from NapoleonMay 14, 2019
Thank you for the feedback on your Napoleon Prestige PRO 825! Please call into our Customer Solutions department with your model and serial number. The phone number is 1-866-820-8686. One of our agents will be more than happy to assist you with your grill.
I bought two of these 1 for myself and another for a family member and we just love this piece it makes for some amazing conversations between ourselves and guests
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Response from Napoleon December 17, 2018
Thank you for your feedback! We are so happy to hear you are enjoying your Napoleon PRO825RSIB-2. For some grilling inspiration, check out some of our Napoleon recipes: https://www.napoleongrills.com/recipes.
company refuses to sell replacement parts unless you tell them your serial number. i refuse to gi...
June 5, 2018
company refuses to sell replacement parts unless you tell them your serial number. i refuse to give up any information as i am trying to BUY parts for my grill. stay clear of this cheap brand. any other company will gladly sell you the parts you need.
I am very happy with my grill. I have made complete meals on many occasions, meats potatoes, sauces, veggies, even pasta on the side burner . I don’t have to spend time in the kitchen. I use my grill all year. The searing zone is wonderful.i am very happy with it. I also use a Kamado grill and I have also a pizza oven. So we love cooking outside on all my grills.
I bought this grill almost 2 years ago - still performs like its brand new. It definately has the wow factor, which is always nice, and it has not waivered even once. Granted, this grill is expensive, but you get what you pay for. It was more than I wanted to spend, but definately worth it. You rarely regret buying quality, and this is no exeption. I am picky and have high expectations - I was not dissapointed.
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Response from Napoleon June 11, 2018
Thank you so much for your feedback! We are so glad to hear you are enjoying your Prestige PRO 825. For some grilling inspiration this season, check out some of our recipes: https://www.napoleongrills.com/recipes