Hello Paul, this is Roland. Thank you for your purchase and feedback.
I was sorry to hear that you were not completely satisfied with our product and I want to make sure that we address all your concerns.
Please feel free to reach out to me directly at wecare@nexgrill.com or call us at 800-913-8999 if you would need further assistance. Thank you for your valuable feedback and we look forward hearing from you. Thank you again from all of us at The Grill Services!