We do not sell the exact same tank holder, but we do offer a tank holder searchable with the internet number 313402384.
Please reach out to customer service if you need in warranty assistance.
The items are shipped innto 2 boxes, One is 99lbs weight, and another one is 35lbs weight.
By all means set it on a wood or modular wood deck.
NO, we do not recommend attempting to convert this to natural gas as it is dangerous, and it will void your warranty.
No, It is not allowed to use the glass stones instead of the lava rocks.
No, This heating appliance should not be used on plastic, artificial wood decks or any decks.
Thanks for your inquiry! We're delighted to assist you. There are including around 2KG lava rocks in the box.
Haven’t seen any chipping ... don’t believe that is possible judging by how it appears to be constructed.
Thanks for your inquiry! We're delighted to assist you. This unit is NOT intended for Natural Gas. Converting this unit to Natural Gas is dangerous and not recommended.