Thank you for taking the time to share your feedback. We are always looking for ways to better our product, and your feedback is an invaluable part of that process. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit.
If you need any assistance with your unit, please give us a call at 1-800-334-0759 or contact us via the form on the link below:
https://www.oster.com/support/contact-us
We will be sure that all your inquiries will be accommodated accordingly. We look forward to assisting you!