The mounting hardware should be in the box, if not return it to the store for an exchange. It was most likely previously returned by another customer that did not include the mounting hardware.
We have this and we LOVE it. It does hold the VERY large roll of Charmin bath tissue. Very pleased with this!
Pfister model BPH-VN0K is available in Brushed Nickel and Polished Chrome only. Please contact or visit Home Depot special order counter for pricing and availability.
Pfister Model # BPH-VN0K comes in brushed nickel only. Please contact or visit Home Depot special order counter for alternate options, pricing and shipping options.
Had the same problem. Had to go back and buy another one to get it to work. . . When I finally get a moment, I will dig up the receipt and return the defective (poorly designed/engineered) one that I still have. Manufacturer should go back to the typical design that has worked for decades.
Just push up on the brackets securing the holder to the wall until the top pf the brackets comes free.
Had the same problem. . . Poorly designed/engineered product. Had to return and purchase another one.
Probably or just measure the distance between the two wholes.