Model # FBNSD28T

Internet #203526645

ProCom 29 in. Vent-Free Dual Fuel Firebox Insert
0800084018409

ProCom

29 in. Vent-Free Dual Fuel Firebox Insert

  • Thermostat control allows you to maintain desired temperature
  • 4 ceramic fiber hand painted logs
  • Heats up to 1,000 square feet
$39900 /each
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Frequently Bought Together

Product Overview

  • Thermostat control allows you to maintain desired temperature
  • 4 ceramic fiber hand painted logs
  • Heats up to 1,000 square feet
ProCom's Intermediate Vent-Free Fireplace inserts are designed to be the focal point of any room. These inserts feature realistic log and burner technologies to give you the look and feel of a real fire. Clean burning and efficient, vent-free inserts are an excellent source of heat as well as adding a warm ambiance to your home. Featuring Patented Dual Fuel Gas Technology.

Product Overview

  • Thermostat control allows you to maintain desired temperature
  • 4 ceramic fiber hand painted logs
  • Heats up to 1,000 square feet
Model #: FBNSD28T
Internet #: 203526645

ProCom's Intermediate Vent-Free Fireplace inserts are designed to be the focal point of any room. These inserts feature realistic log and burner technologies to give you the look and feel of a real fire. Clean burning and efficient, vent-free inserts are an excellent source of heat as well as adding a warm ambiance to your home. Featuring Patented Dual Fuel Gas Technology.

Info & Guides

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Specifications

Dimensions

Product Depth (in.)
13.9

Details

Area Heated (Sq. Ft.)
1000
Included
No Additional Items Included
Product Weight (lb.)
48lb
Returnable
90-Day
Vent Type
Vent-Free

Warranty / Certifications

Manufacturer Warranty
1 Year Limited warranty

Specifications

Dimensions

Product Depth (in.)
13.9

Details

Area Heated (Sq. Ft.)
1000
Included
No Additional Items Included
Product Weight (lb.)
48lb
Returnable
90-Day
Vent Type
Vent-Free

Warranty / Certifications

Manufacturer Warranty
1 Year Limited warranty

Questions & Answers

I am looking to purchase this firebox insert. I have searched many other different stores and non...

I am looking to purchase this firebox insert. I have searched many other different stores and none have this. Can it be ordered and shipped.
Asked by: Tiny8
I purchased mine from Home Depot, it was shipped to my door free of charge. Given the issues that I am experiencing with the manufacture, I would not buy directly from them as I am confident that Home Depot will help me resolve my current issue with a broken log insert.
Answered by: Mia1rab
Date published: 2017-10-04

does it burn gas, does it blow heat into room

does it burn gas, does it blow heat into room
Asked by: Jerry
There is an optional blower available that will blow heat into the room.
Answered by: John
Date published: 2017-09-18

Is this an insert with logs and all? Would I need anything else to add on to this?

Asked by: jms
It's all included.....you will need a flexible line for hook up
Answered by: Dansdiner
Date published: 2017-06-23

blower alternatives?

I've not read good reviews about the optional blower for this unit. Are there alternatives that fit?
Asked by: jsoard
I bought the blower. It has a high pitched "scream". Bothers me. Bothers the dog. Love the fireplace. Installed it in a 40 ft school bus conversion. Rides good.
Answered by: BlueBird86
Date published: 2015-11-15
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Customer Reviews

29 in. Vent-Free Dual Fuel Firebox Insert is rated 3.6 out of 5 by 69.
Rated 5 out of 5 by from Still don't have the unit install, but already have two... Still don't have the unit install, but already have two of these fireplaces. It is easy to install and works very well. The first one has worked flawlessly for four year. The second one we have used for two years. These are a great value and look good.
Date published: 2017-04-26
Rated 1 out of 5 by from Broken This product was not only Denton but had a broken log. This is the third one I bought and I am done trying.
Date published: 2017-05-09
Rated 2 out of 5 by from Very disappointing I bought this fireplace to replace my electric insert as supplemental heat in my living room. Being vent-free was convenient. I wanted to use natural gas and paid someone to install a gas line from my gas furnace. The heater would never light. We called the company who said the heater is shipped for propane and must be rebuilt for natural gas. Very disappointing! Now I must hire another heating and cooling company to change it to Natural Gas. I am using an electric heater while looking at a non-functioning firebox. It should not be shipped for one gas when it says dual. So disappointing!
Date published: 2017-10-18
Rated 4 out of 5 by from This is a very nice small 29 in wide and 24 in high ventless gas fireplace insert. Easy installat... This is a very nice small 29 in wide and 24 in high ventless gas fireplace insert. Easy installation. The only issue is the blower that is advertised with the model does not work well with this unit. It required multiple trips to buy parts for the connection. (We also bought the connection set that was recommended) I wish I would have read more carefully as you have to open the bottom front of the unit to turn it on. I would have liked a remote to go with. Overall, a great unit for the small space we needed to fill.
Date published: 2017-05-16
Rated 1 out of 5 by from Pro Com won't help client!!!!!! I needed to replace the logs for my fireplace. I reached a person at ProCom who said they had replacement logs on their website. They didn't have the ones I needed. I called them back. They said that someone would call me back for my credit card number and address to send the logs. Last time I ever talked with someone at company. After leaving 20 or more messages I've given up. Never able to replace logs. Don't buy anything from ProCom. They won't help.
Date published: 2017-09-11
Rated 1 out of 5 by from Product manual did not match the unit so I called ProCom for support during installation. The tec... Product manual did not match the unit so I called ProCom for support during installation. The tech that I spoke with was clueless, and did not take the time to understand the issue. After trial and error we finally got the unit to work only to now discover of of the logs are broken. I called support and they told they would get back to me, however it would be best if I contacted Home Depot which makes no sense to me as they are the manufactures of the product. It has been over two weeks and I have not heard back from ProCom so I contacted Home Depot, for which I was now advised I need to open a ticket on ProCom's website. Between the gas line installation and the required framing, I've invested quite a bit so sending the unit back may not be the best option. My recommendation to anyone considering purchasing this product would be to look elsewhere, ProCom clearly does not care about the customer experience or the quality of their product.
Date published: 2017-10-04
Rated 4 out of 5 by from Easy to install. The directions given in the pamphlet are... Easy to install. The directions given in the pamphlet are cleared and easy to follow. Looks Beautiful. Now It hasn't been cold enough to keep the fireplace on but so far it has kept the house nice and cozy in the mornings. Best investment I have made. Yes it met my expectations.
Date published: 2017-10-18
Rated 1 out of 5 by from Bought this from HD online and two months later installed it when finishing our remodel. . The pi... Bought this from HD online and two months later installed it when finishing our remodel. . The pilot wouldn't stay lit. Emails and phone calls to ProCom went unanswered. Turning to Home Depot to help was truly disappointing - they basically said it was beyond the return period and I was out of luck even if one of their vendors wouldn't honor the warranty. Now if I had purchased an extended warranty ( which I don't remember if was available ) they would do something. I explained that it was just out of the box and was hoping to get help with HD contacting their vendor which was answered with no, we dont do that. So in a nutshell , Procom is a terrible company to get to honor warranties as well as me being totally disappointed in Home Depot as they completely avoid any type of customer service after they sell the product. Finally after being on hold for 18 minutes to talk to customer service they are shipping a replacement part - only took 3 weeks of trying to contact SOMEONE to help with a new product that failed to work out of the box.
Date published: 2017-09-07
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