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Model # XE40T10H45U0

Performance Platinum 40 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Heat Pump Water Heater

$159900
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  • Hybrid electric heat pump saves up to $315 in annual energy costs
  • Built-in Wi-Fi enables control and monitoring at home or away
  • Demand Response Compliant for States Requiring Utility Management
  • View More Details
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Return this item within 90 days of purchase. Read Return Policy
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Product Details

This Performance Platinum hybrid smart tank electric water heater gives your home hot water, while also saving you on energy costs. It's highly durable for long-term use with stainless steel elements that prevent build-up. It's also a smart appliance with built-in EcoNet Wi-Fi. You can manage the heating schedule and track weekly, monthly and yearly energy usage on your mobile device.
  • Provides an estimated energy cost savings of $315 per year
  • Pays for itself in energy cost savings thanks to an amazing 3.75 uniform energy factor and features that deliver long-term savings
  • Built-in EcoNet Wi-Fi technology allows you to manage hot water and avoid cold showers, track weekly, monthly and yearly energy usage and manage heating schedule from your mobile device
  • Reduces carbon footprint with 75% reduction in energy use
  • ENERGY STAR-certified so it may be eligible for rebates in your area; check for rebates through your state and local government or electric utility provider
  • Fights sediment build-up at the bottom of the tank to prolong tank life and maintain efficiency
  • Provides more hot water than many standard residential electric models
  • Easily accessible electrical junction box for convenient hook up and drop-in replacement for nearly any standard electric water heater
  • Duct colder exhaust air into your attic, another room or out of your home
  • Premium brass drain valve for easy draining and stainless steel elements that prevent buildup
  • 10-year warranty with one-year in-home labor warranty
  • Leak detection and auto shutoff sold separately, upgrade to Proterra HS models for built in leak detection and auto shutoff
  • If your utility requires a grid connection, connect without any additional costs and save more with off-peak scheduling
  • Savings and efficiency information is located on product specification documents
  • As with any Wi-Fi connected device, for best performance use your phone or tablet to check the Wi-Fi signal strength in the area where the water heater will be installed prior to purchase
  • Call 1-855-400-2552 before noon for same-day installation service in most areas, or visit our Water Heater Installation page for more information.
  • Return Policy
  • California residents
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Specifications

Dimensions: H 63 in, W 20.25 in, D 20.25 in

Dimensions

Product Depth (in.)20.25 inProduct Height (in.)63 in
Product Width (in.)20.25 inTank Valve Size (in.)0.75 in
Water Connection Size (in.)3/4 in

Details

Amperage (A)18.75 AApplication TypeResidential
Efficiency LevelSuper HighElectricity PhaseSingle Phase
Finish FamilyGrayFirst Hour of Delivery (gallons/hr)60
Fuel TypeHybridHousehold Size2-4
Indoor/OutdoorIndoorMaximum Temperature (F)150 F
Minimum Heat Pump Temperature (F)40 °FMinimum Temperature (F)110 F
Nominal Tank Capacity (gallons)40 galNumber of Elements2
Pack Size1Power OptionsHardwired
Product Weight (lb.)174 lbRated Tank Capacity (gallons)40 gal
Remote AccessRemote AccessRequired Volt Connection240 volt
Requires Hub?No Hub RequiredReturnable90-Day
Smart HomeSmart Home EnabledSmart Home ProtocolWi-Fi
Tank Lining MaterialGlassTank Warranty10 Year
Uniform Energy Factor3.83Voice Control Hub RequiredNo Voice Control
Water Heater FeaturesOverheat Protection, Temperature Pressure Relief ValveWater Heater ProfileTall
Wattage (watts)4500 WWorks WithAlexa

Warranty / Certifications

Certifications and ListingsUL ListedLabor Warranty1 Year
Part Warranty10 Year
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Questions & Answers

1362Questions
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Q:Can the unit be winterized?
by|Dec 1, 2023
0 Answer
Answer This Question
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Q:Considering air duct design options for open Hawaii house. Is a warm attic a good place for an input duct? (near the roof peak) The output duct could be elsewhere in the attic (it is big enough), or at the unit. How to choose? Do ducts mask fan noise?
by|Dec 1, 2023
0 Answer
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Q:Are any California rebates
by|Nov 30, 2023
1 Answer
Answer This Question

A:  Hi Scott and thank you for your question. for rebates you would check here: https://www.rheem.com/rebate-center or contact you gas supplier or check online if your state gives any rebates / credits.

by|Dec 1, 2023
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    Q:how much space is needed above the unit for the connections? I have a shelf above my current unit.
    by|Nov 29, 2023
    1 Answer
    Answer This Question

    A:  Hi Carolyn and thank you for your question. The unit has a 6" Minimum clearance above heat pump to allow for filter maintenance. There is an anode rod that will eventually need to be replaced that is AP11526T-2 Description: Anode Rod - 0.900 in. diameter x 39-3/8 in. long - Magnesium

    by|Nov 30, 2023
      Showing 1-4 of 1,362
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      Customer Reviews

      4.2 out of 5
      (2,754)
      • 4.2
        out of 2,754 reviews
      • 67% recommend this product
      Filter by:
      Showing 1-10 of 2,754 reviews
      Poorly engineered, marketed, and operational
      3 to 4 hours to recovery time in energy saver (or any) mode. Depletes in approx. 10 min. Since installation 4/21 have not had more than two consecutive months without alarms or malfunctions. HOURS on the phone with CS. Replaced all 4 thermistors, myself 3 times (due to 1 yr labor warranty). Running the unit, either in electric or alternative mode because energy saving/heat pump is inoperable. Great purchase…if you enjoy cold showers and electrical engineering projects.
      by
      Response from RheemDec 1, 2023
      Hi,

      Thank you for this review. We apologize for the inconvenience you have experienced because of the performance of your water heater and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

      Derius rheem
        Spectacular heater run by a dumpster fire app
        The heat pump is as spectacular as the Carnot cycle would have you expect it to be. When it works, even without ducting and in a 65-70F laundry room, it cuts 70% of our electric usage. The problem is that the app has a scheduler/controller that is beyond glitchy. Sometimes it randomly erases the schedule you set to maximize solar energy use. Sometimes it kicks you into vacation mode that can't be shut off remotely. There is no other way to program it.
        by
        Response from RheemNov 14, 2023
        Hi,

        thank you for taking the time to write this review. We apologize for the inconvenience you have experienced, and we would like to opportunity to assist you with any questions or concerns you have about the application. Please call our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you.

        Derius rheem
          2 found this review helpful
          Issues upon issues
          Had multiple issues during 2 years and 2 weeks I’ve had it so far. The technical support sent the parts out immediately and I was able to install them but unfortunately this time replacing parts did not solve the A004 error. I was instructed to do a warranty replacement which means a pro rated refund and purchase of a new water heater at current prices. And I’ll be responsible for installation costs as well. Which means I’ll be out at least another 1500-2000 dollars out of pocket. So watch out
          by
          Response from RheemNov 10, 2023
          Hi,

          Thank you for this review. We apologize for the inconvenience you have encountered with both your water heater and your Home Depot experience and hope the issue has been resolved. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance. If you still need assistance with your water heater, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

          Derius rheem
            3 found this review helpful
            Some issues, but immediately saving money.
            Good delivery. Smooth install until element leaked and was found to have somehow been spread open in the tank as if a tester found the leak, bent it from failing to remove it right, and then just put it back in as if "not my problem". Cut the element, replaced it, unit fired up no problem. When running full speed, it gets up to about 60 decibels but can't hear it in the house. Day one it used 11KWH less power than my electric normally consumed in a day. App is great.
            by
            Response from RheemOct 25, 2023
            Hello James.

            Thank you for the 4-star review! We hate to hear you had an issue with your water heater but are glad that you were able to quickly resolve it and be back with hot water. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

            Isaiah rheem
              • Recommended
              2 found this review helpful
              Utilized a $700 incentive being offered by Energy Trust of Oregon to buy this water heater at a discounted price- score! Easy to install. Note that it does produce quite a bit of condensate, and runs a little noisy.
              by
              Response from RheemOct 20, 2023
              Hi Spencer,

              Thank you for this 4-star review. We are glad that installation of your new water heater was easy for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

              Derius rheem
                2 found this review helpful
                Easy do-it-yourself installation. Have it operating in the heat pump-only mode. The machine hardly runs at all and supplies plenty of hot water at 118 degrees. The heater is in the garage and you can barely hear it operating as the fan blows out cool air, I have not tried setting up the WIFI app as it does not affect the daily heater's operation. This is my second hybrid water heater system. You can't beat the efficiency they produce for the small amount of electricity or in my case solar energy these hybrid systems use.
                by
                Response from RheemSep 29, 2023
                Hello James,

                We are happy to hear you are enjoying the energy saving benefits of this Rheem Hybrid Water Heater. Thank you for the 5-star review and for choosing Rheem for your home!

                Isaiah rheem
                  1 found this review helpful
                  Water Heater Died After 2 Months
                  My new heat pump water heater simply died/won't turn on after just 2 months of normal use. The circuit breaker did not trip (so that wasn't the issue) but even after I reset it, the water heater still won't turn on. This happened Friday evening and of course Rheem's customer support is only open 8:00-5:00 Monday-Friday, so now for the next 3 days (or more) my family will have no hot water after spending $2000 on this unit. I will post an update on how Rheem will handle this issue.
                  by
                  Response from RheemSep 29, 2023
                  Hi Harris,

                  Thank you for this review. We apologize for the inconvenience you have experienced and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
                  Derius rheem
                    8 found this review helpful
                    Exceeded expectations
                    Replaced 50 gallon gas water heater. The plumber never called back after viewing for install. So I installed myself. You may want to have Home Depot set up the install instead of hiring a plumber. Purchase was made in order to go electric now that we have solar on the roof. The heat pump mode alone has provided plenty of hot water with a quick recovery. We have 5 adults in a large house. Zip code 93551. Cold tap starts at 67 degrees F. Water heater is in our garage. The pump is relatively quiet (box fan on medium). Air from the exhaust is quite cold.
                    by
                    Response from RheemSep 29, 2023
                    Hi,

                    Thank you for this 5-star review. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

                    Derius rheem
                      • Recommended
                      4 found this review helpful
                      Replaced a 22 year old AO Smith (previous homeowner). Although we thought the old water heater worked well, we always seemed to run out of hot water. Since installing this Rheem 65 gal water heater not only do we never run out of hot water - our electric bill has dropped by one third. We are very pleased with the app as well. We are able to monitor our usage. Worth the extra cost of a non hybrid. Has a $500 rebate from our power company. We should have installed this 2 years ago!
                      by
                      Response from RheemSep 18, 2023
                      Hi Art,

                      Thank you for this 5-star review. We are glad that your new water heater works so well for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

                      Derius rheem
                      • Verified Purchase
                      3 found this review helpful
                      Great Product!
                      I replaced a 20 year old gas water heater with this heat pump water heater. I had it delivered to the local home Depot and it arrived in good condition. It was fairly easy to install, especially given that this was the first time I had replaced a water heater. The only challenge I had was that I could not set up the smart functions using my android phone. I tried for 15 minutes and gave up. I tried an iOS device and it was able to connect immediately. From there, setup was very easy. I am running mine in heat pump only mode. Overall I'm very satisfied with the purchase and it is performing very well. The cost to run this is much lower than my gas water heater.
                      by
                      Response from RheemSep 14, 2023
                      Hello Sean,

                      We are happy to hear you are enjoying your new hybrid water heater! Thank you for taking the time to write this review. For assistance with getting the EcoNet App connected, please contact our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you. Thank you for choosing Rheem!

                      Isaiah rheem
                        • Recommended
                        3 found this review helpful
                        Showing 1-10 of 2,754 reviews

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