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Model # XE40T10H45U0

Performance Platinum 40 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Heat Pump Water Heater

$159900
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  • Hybrid electric heat pump saves up to $315 in annual energy costs
  • Built-in Wi-Fi enables control and monitoring at home or away
  • Demand Response Compliant for States Requiring Utility Management
  • View More Details
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Return this item within 90 days of purchase. Read Return Policy
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Product Details

This Performance Platinum hybrid smart tank electric water heater gives your home hot water, while also saving you on energy costs. It's highly durable for long-term use with stainless steel elements that prevent build-up. It's also a smart appliance with built-in EcoNet Wi-Fi. You can manage the heating schedule and track weekly, monthly and yearly energy usage on your mobile device.
  • Provides an estimated energy cost savings of $315 per year
  • Pays for itself in energy cost savings thanks to an amazing 3.75 uniform energy factor and features that deliver long-term savings
  • Built-in EcoNet Wi-Fi technology allows you to manage hot water and avoid cold showers, track weekly, monthly and yearly energy usage and manage heating schedule from your mobile device
  • Reduces carbon footprint with 75% reduction in energy use
  • ENERGY STAR-certified so it may be eligible for rebates in your area; check for rebates through your state and local government or electric utility provider
  • Fights sediment build-up at the bottom of the tank to prolong tank life and maintain efficiency
  • Provides more hot water than many standard residential electric models
  • Easily accessible electrical junction box for convenient hook up and drop-in replacement for nearly any standard electric water heater
  • Duct colder exhaust air into your attic, another room or out of your home
  • Premium brass drain valve for easy draining and stainless steel elements that prevent buildup
  • 10-year warranty with one-year in-home labor warranty
  • Leak detection and auto shutoff sold separately, upgrade to Proterra HS models for built in leak detection and auto shutoff
  • If your utility requires a grid connection, connect without any additional costs and save more with off-peak scheduling
  • Savings and efficiency information is located on product specification documents
  • As with any Wi-Fi connected device, for best performance use your phone or tablet to check the Wi-Fi signal strength in the area where the water heater will be installed prior to purchase
  • Call 1-855-400-2552 before noon for same-day installation service in most areas, or visit our Water Heater Installation page for more information.
  • Return Policy
  • California residents
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Specifications

Dimensions: H 63 in, W 20.25 in, D 20.25 in

Dimensions

Product Depth (in.)20.25 inProduct Height (in.)63 in
Product Width (in.)20.25 inTank Valve Size (in.)0.75 in
Water Connection Size (in.)3/4 in

Details

Amperage (A)18.75 AApplication TypeResidential
Efficiency LevelSuper HighElectricity PhaseSingle Phase
Finish FamilyGrayFirst Hour of Delivery (gallons/hr)60
Fuel TypeHybridHousehold Size2-4
Indoor/OutdoorIndoorMaximum Temperature (F)150 F
Minimum Heat Pump Temperature (F)40 °FMinimum Temperature (F)110 F
Nominal Tank Capacity (gallons)40 galNumber of Elements2
Pack Size1Power OptionsHardwired
Product Weight (lb.)174 lbRated Tank Capacity (gallons)40 gal
Remote AccessRemote AccessRequired Volt Connection240 volt
Requires Hub?No Hub RequiredReturnable90-Day
Smart HomeSmart Home EnabledSmart Home ProtocolWi-Fi
Tank Lining MaterialGlassTank Warranty10 Year
Uniform Energy Factor3.83Voice Control Hub RequiredNo Voice Control
Water Heater FeaturesOverheat Protection, Temperature Pressure Relief ValveWater Heater ProfileTall
Wattage (watts)4500 WWorks WithAlexa

Warranty / Certifications

Certifications and ListingsUL ListedLabor Warranty1 Year
Part Warranty10 Year
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Questions & Answers

1364Questions
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Q:HVAC Code allows this, is a warm attic a good place for an input duct?
by|Dec 2, 2023
1 Answer
Answer This Question

A:  Hi BobByTheBay and thank you for your question. Locate the water heater in a clean dry area as near as practical to the area of greatest heated water demand. Long un-insulated hot water lines can waste energy and water. Place the water heater in such a manner that the thermistor and element access panels can be removed to permit inspection and servicing such as removal of elements or checking controls. The water heater and water lines should be protected from freezing temperatures. DO NOT install the water heater in outdoor, unprotected areas. Make certain the floor underneath the water heater is strong enough to sufficiently support the weight of the water heater once it is filled with water. Floor isolation kit is recommended to minimize vibrations (where applicable). CAUTION: The water heater should not be located in an area where leakage of the tank or connections will result in damage to the area adjacent to it or to lower floors of the structure. Where such areas cannot be avoided, it is recommended that a suitable drain pan, adequately drained, be installed under the water heater. NOTICE: Installation in a confined space will lead to higher power consumption if adequate ventilation is not provided. It is recommended that the hybrid water heater be installed where ambient temperatures DO NOT exceed 145°F (63°C). Insufficient air exchange will result in increased energy consumption levels.

by|Dec 4, 2023
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    Q:Can it be stored outside, with cover and raised off the ground? Also are there additional parts that you need to buy to operate?
    by|Dec 1, 2023
    1 Answer
    Answer This Question

    A:  Hi Justicia and thank you for your question. Locate the water heater in a clean dry area as near as practical to the area of greatest heated water demand. Long un-insulated hot water lines can waste energy and water. Place the water heater in such a manner that the thermistor and element access panels can be removed to permit inspection and servicing such as removal of elements or checking controls. The water heater and water lines should be protected from freezing temperatures. DO NOT install the water heater in outdoor, unprotected areas. Make certain the floor underneath the water heater is strong enough to sufficiently support the weight of the water heater once it is filled with water. Floor isolation kit is recommended to minimize vibrations (where applicable). CAUTION: The water heater should not be located in an area where leakage of the tank or connections will result in damage to the area adjacent to it or to lower floors of the structure. Where such areas cannot be avoided, it is recommended that a suitable drain pan, adequately drained, be installed under the water heater. NOTICE: Installation in a confined space will lead to higher power consumption if adequate ventilation is not provided. It is recommended that the hybrid water heater be installed where ambient temperatures DO NOT exceed 145°F (63°C). Insufficient air exchange will result in increased energy consumption levels.

    by|Dec 4, 2023
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      Q:Can the unit be winterized?
      by|Dec 1, 2023
      1 Answer
      Answer This Question

      A:  Hi Richie and thank you for your question. Yes winterizing is fine (powering down and draining the water heater).

      by|Dec 5, 2023
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        Q:Considering air duct design options for open Hawaii house. Is a warm attic a good place for an input duct? (near the roof peak) The output duct could be elsewhere in the attic (it is big enough), or at the unit. How to choose? Do ducts mask fan noise?
        by|Dec 1, 2023
        1 Answer
        Answer This Question

        A:  Hi BobByTheBay and thank you for your question. I would recommend to contact your installer for ducting recommendations. They would know what the local HVAC codes would be.

        by|Dec 1, 2023
          1 found this answer helpful
          Showing 1-4 of 1,364
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          Customer Reviews

          4.2 out of 5
          (2,759)
          • 4.2
            out of 2,759 reviews
          • 67% recommend this product
          Filter by:
          Showing 1-10 of 2,759 reviews
          Great Water Heater!
          1st Home Depot send me an email at 6:39AM to say my delivery is coming 3 days, Saturday after Thanksgiving, it was supposed to arrive on Tuesday. I was away visiting my mother and would not be home until Monday. The water heater was delivered around 8:45AM and the HD driver left the water heater in front of my garage!!!! Rheem you need to make sure your fittings are tight and please use Teflon tape or thread sealant. Shutoff valve pipe was leaking, had to drain and remove valve to fix!!!!!!!!!!
          by
            • Recommended
            Very Happy
            I’m writing my first ever product review because I’m so happy with this water heater. It was installed a couple months ago and it’s been smooth sailing. The noise level is about as loud as my refrigerator. I’m not sure about the app because I don’t need another one on my phone. And I just finished using vacation mode which worked like a charm. I was hesitant to buy one of these but a friend of mine who installed one a year ago told me to make the switch and don’t look back. Glad I did.
            by
              • Recommended
              Reliable
              Its been almost 3 years since I installed my Rheem heat pump hot water heater, so far been great, the app for monitoring recently changed and I liked the original app more, it displayed more info, but nonetheless I would purchase again
              by
                • Recommended
                Poorly engineered, marketed, and operational
                3 to 4 hours to recovery time in energy saver (or any) mode. Depletes in approx. 10 min. Since installation 4/21 have not had more than two consecutive months without alarms or malfunctions. HOURS on the phone with CS. Replaced all 4 thermistors, myself 3 times (due to 1 yr labor warranty). Running the unit, either in electric or alternative mode because energy saving/heat pump is inoperable. Great purchase…if you enjoy cold showers and electrical engineering projects.
                by
                Response from RheemDec 1, 2023
                Hi,

                Thank you for this review. We apologize for the inconvenience you have experienced because of the performance of your water heater and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

                Derius rheem
                  Spectacular heater run by a dumpster fire app
                  The heat pump is as spectacular as the Carnot cycle would have you expect it to be. When it works, even without ducting and in a 65-70F laundry room, it cuts 70% of our electric usage. The problem is that the app has a scheduler/controller that is beyond glitchy. Sometimes it randomly erases the schedule you set to maximize solar energy use. Sometimes it kicks you into vacation mode that can't be shut off remotely. There is no other way to program it.
                  by
                  Response from RheemNov 14, 2023
                  Hi,

                  thank you for taking the time to write this review. We apologize for the inconvenience you have experienced, and we would like to opportunity to assist you with any questions or concerns you have about the application. Please call our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you.

                  Derius rheem
                    2 found this review helpful
                    Issues upon issues
                    Had multiple issues during 2 years and 2 weeks I’ve had it so far. The technical support sent the parts out immediately and I was able to install them but unfortunately this time replacing parts did not solve the A004 error. I was instructed to do a warranty replacement which means a pro rated refund and purchase of a new water heater at current prices. And I’ll be responsible for installation costs as well. Which means I’ll be out at least another 1500-2000 dollars out of pocket. So watch out
                    by
                    Response from RheemNov 10, 2023
                    Hi,

                    Thank you for this review. We apologize for the inconvenience you have encountered with both your water heater and your Home Depot experience and hope the issue has been resolved. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance. If you still need assistance with your water heater, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

                    Derius rheem
                      3 found this review helpful
                      Some issues, but immediately saving money.
                      Good delivery. Smooth install until element leaked and was found to have somehow been spread open in the tank as if a tester found the leak, bent it from failing to remove it right, and then just put it back in as if "not my problem". Cut the element, replaced it, unit fired up no problem. When running full speed, it gets up to about 60 decibels but can't hear it in the house. Day one it used 11KWH less power than my electric normally consumed in a day. App is great.
                      by
                      Response from RheemOct 25, 2023
                      Hello James.

                      Thank you for the 4-star review! We hate to hear you had an issue with your water heater but are glad that you were able to quickly resolve it and be back with hot water. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

                      Isaiah rheem
                        • Recommended
                        2 found this review helpful
                        Utilized a $700 incentive being offered by Energy Trust of Oregon to buy this water heater at a discounted price- score! Easy to install. Note that it does produce quite a bit of condensate, and runs a little noisy.
                        by
                        Response from RheemOct 20, 2023
                        Hi Spencer,

                        Thank you for this 4-star review. We are glad that installation of your new water heater was easy for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.

                        Derius rheem
                          2 found this review helpful
                          Easy do-it-yourself installation. Have it operating in the heat pump-only mode. The machine hardly runs at all and supplies plenty of hot water at 118 degrees. The heater is in the garage and you can barely hear it operating as the fan blows out cool air, I have not tried setting up the WIFI app as it does not affect the daily heater's operation. This is my second hybrid water heater system. You can't beat the efficiency they produce for the small amount of electricity or in my case solar energy these hybrid systems use.
                          by
                          Response from RheemSep 29, 2023
                          Hello James,

                          We are happy to hear you are enjoying the energy saving benefits of this Rheem Hybrid Water Heater. Thank you for the 5-star review and for choosing Rheem for your home!

                          Isaiah rheem
                            1 found this review helpful
                            Water Heater Died After 2 Months
                            My new heat pump water heater simply died/won't turn on after just 2 months of normal use. The circuit breaker did not trip (so that wasn't the issue) but even after I reset it, the water heater still won't turn on. This happened Friday evening and of course Rheem's customer support is only open 8:00-5:00 Monday-Friday, so now for the next 3 days (or more) my family will have no hot water after spending $2000 on this unit. I will post an update on how Rheem will handle this issue.
                            by
                            Response from RheemSep 29, 2023
                            Hi Harris,

                            Thank you for this review. We apologize for the inconvenience you have experienced and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
                            Derius rheem
                              8 found this review helpful
                              Showing 1-10 of 2,759 reviews

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                              Nominal Tank Capacity (gallons)

                              40 gal

                              50 gal

                              65 gal

                              80 gal

                              Required Volt Connection

                              240 volt

                              240 volt

                              240 volt

                              120 volt

                              First Hour of Delivery (gallons/hr)

                              60

                              67

                              75

                              72

                              Efficiency Level

                              Super High

                              Super High

                              Super High

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                              Water Heater Features

                              Overheat Protection, Temperature Pressure Relief Valve

                              Overheat Protection, Temperature Pressure Relief Valve

                              Overheat Protection, Temperature Pressure Relief Valve

                              Vacation Mode, WiFi