Performance Platinum 40 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Heat Pump Water Heater
$1599.00
Limit 5 per order
- Hybrid electric heat pump saves up to $315 in annual energy costs
- Built-in Wi-Fi enables control and monitoring at home or away
- Demand Response Compliant for States Requiring Utility Management
- View More Details
Free & Easy Returns In Store or Online
Return this item within 90 days of purchase. Read Return Policy
Product Details
Specifications
Dimensions: H 63 in, W 20.25 in, D 20.25 in
Questions & Answers
1364Questions
Q:HVAC Code allows this, is a warm attic a good place for an input duct?
by|Dec 2, 2023
1 Answer
Q:Can it be stored outside, with cover and raised off the ground? Also are there additional parts that you need to buy to operate?
by|Dec 1, 2023
1 Answer
Q:Can the unit be winterized?
by|Dec 1, 2023
1 Answer
Q:Considering air duct design options for open Hawaii house. Is a warm attic a good place for an input duct? (near the roof peak) The output duct could be elsewhere in the attic (it is big enough), or at the unit. How to choose? Do ducts mask fan noise?
by|Dec 1, 2023
1 Answer
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Dec 4, 2023
Great Water Heater!
1st Home Depot send me an email at 6:39AM to say my delivery is coming 3 days, Saturday after Thanksgiving, it was supposed to arrive on Tuesday. I was away visiting my mother and would not be home until Monday. The water heater was delivered around 8:45AM and the HD driver left the water heater in front of my garage!!!!
Rheem you need to make sure your fittings are tight and please use Teflon tape or thread sealant. Shutoff valve pipe was leaking, had to drain and remove valve to fix!!!!!!!!!!
by
Dec 2, 2023
Very Happy
I’m writing my first ever product review because I’m so happy with this water heater. It was installed a couple months ago and it’s been smooth sailing. The noise level is about as loud as my refrigerator. I’m not sure about the app because I don’t need another one on my phone. And I just finished using vacation mode which worked like a charm. I was hesitant to buy one of these but a friend of mine who installed one a year ago told me to make the switch and don’t look back. Glad I did.
by
Dec 1, 2023
Reliable
Its been almost 3 years since I installed my Rheem heat pump hot water heater, so far been great, the app for monitoring recently changed and I liked the original app more, it displayed more info, but nonetheless I would purchase again
by
Nov 26, 2023
Poorly engineered, marketed, and operational
3 to 4 hours to recovery time in energy saver (or any) mode. Depletes in approx. 10 min. Since installation 4/21 have not had more than two consecutive months without alarms or malfunctions. HOURS on the phone with CS. Replaced all 4 thermistors, myself 3 times (due to 1 yr labor warranty). Running the unit, either in electric or alternative mode because energy saving/heat pump is inoperable. Great purchase…if you enjoy cold showers and electrical engineering projects.
by
Response from RheemDec 1, 2023
Hi,
Thank you for this review. We apologize for the inconvenience you have experienced because of the performance of your water heater and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Thank you for this review. We apologize for the inconvenience you have experienced because of the performance of your water heater and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Nov 9, 2023
Spectacular heater run by a dumpster fire app
The heat pump is as spectacular as the Carnot cycle would have you expect it to be. When it works, even without ducting and in a 65-70F laundry room, it cuts 70% of our electric usage.
The problem is that the app has a scheduler/controller that is beyond glitchy. Sometimes it randomly erases the schedule you set to maximize solar energy use. Sometimes it kicks you into vacation mode that can't be shut off remotely. There is no other way to program it.
by
Response from RheemNov 14, 2023
Hi,
thank you for taking the time to write this review. We apologize for the inconvenience you have experienced, and we would like to opportunity to assist you with any questions or concerns you have about the application. Please call our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you.
Derius
thank you for taking the time to write this review. We apologize for the inconvenience you have experienced, and we would like to opportunity to assist you with any questions or concerns you have about the application. Please call our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you.
Derius
Nov 9, 2023
Issues upon issues
Had multiple issues during 2 years and 2 weeks I’ve had it so far. The technical support sent the parts out immediately and I was able to install them but unfortunately this time replacing parts did not solve the A004 error. I was instructed to do a warranty replacement which means a pro rated refund and purchase of a new water heater at current prices. And I’ll be responsible for installation costs as well. Which means I’ll be out at least another 1500-2000 dollars out of pocket. So watch out
by
Response from RheemNov 10, 2023
Hi,
Thank you for this review. We apologize for the inconvenience you have encountered with both your water heater and your Home Depot experience and hope the issue has been resolved. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance. If you still need assistance with your water heater, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Thank you for this review. We apologize for the inconvenience you have encountered with both your water heater and your Home Depot experience and hope the issue has been resolved. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance. If you still need assistance with your water heater, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Oct 25, 2023
Some issues, but immediately saving money.
Good delivery. Smooth install until element leaked and was found to have somehow been spread open in the tank as if a tester found the leak, bent it from failing to remove it right, and then just put it back in as if "not my problem". Cut the element, replaced it, unit fired up no problem. When running full speed, it gets up to about 60 decibels but can't hear it in the house. Day one it used 11KWH less power than my electric normally consumed in a day. App is great.
by
Response from RheemOct 25, 2023
Hello James.
Thank you for the 4-star review! We hate to hear you had an issue with your water heater but are glad that you were able to quickly resolve it and be back with hot water. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Isaiah
Thank you for the 4-star review! We hate to hear you had an issue with your water heater but are glad that you were able to quickly resolve it and be back with hot water. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Isaiah
Oct 18, 2023
Utilized a $700 incentive being offered by Energy Trust of Oregon to buy this water heater at a discounted price- score! Easy to install. Note that it does produce quite a bit of condensate, and runs a little noisy.
by
Response from RheemOct 20, 2023
Hi Spencer,
Thank you for this 4-star review. We are glad that installation of your new water heater was easy for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Thank you for this 4-star review. We are glad that installation of your new water heater was easy for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Sep 28, 2023
Easy do-it-yourself installation. Have it operating in the heat pump-only mode. The machine hardly runs at all and supplies plenty of hot water at 118 degrees. The heater is in the garage and you can barely hear it operating as the fan blows out cool air, I have not tried setting up the WIFI app as it does not affect the daily heater's operation. This is my second hybrid water heater system. You can't beat the efficiency they produce for the small amount of electricity or in my case solar energy these hybrid systems use.
by
Response from RheemSep 29, 2023
Hello James,
We are happy to hear you are enjoying the energy saving benefits of this Rheem Hybrid Water Heater. Thank you for the 5-star review and for choosing Rheem for your home!
Isaiah
We are happy to hear you are enjoying the energy saving benefits of this Rheem Hybrid Water Heater. Thank you for the 5-star review and for choosing Rheem for your home!
Isaiah
Sep 23, 2023
Water Heater Died After 2 Months
My new heat pump water heater simply died/won't turn on after just 2 months of normal use. The circuit breaker did not trip (so that wasn't the issue) but even after I reset it, the water heater still won't turn on. This happened Friday evening and of course Rheem's customer support is only open 8:00-5:00 Monday-Friday, so now for the next 3 days (or more) my family will have no hot water after spending $2000 on this unit. I will post an update on how Rheem will handle this issue.
by
Response from RheemSep 29, 2023
Hi Harris,
Thank you for this review. We apologize for the inconvenience you have experienced and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Thank you for this review. We apologize for the inconvenience you have experienced and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
0/0
Compare Similar Items
Nominal Tank Capacity (gallons) | |||
|---|---|---|---|
40 gal | 50 gal | 65 gal | 80 gal |
Required Volt Connection | |||
240 volt | 240 volt | 240 volt | 120 volt |
First Hour of Delivery (gallons/hr) | |||
60 | 67 | 75 | 72 |
Efficiency Level | |||
Super High | Super High | Super High | Super High |
Water Heater Features | |||
Overheat Protection, Temperature Pressure Relief Valve | Overheat Protection, Temperature Pressure Relief Valve | Overheat Protection, Temperature Pressure Relief Valve | Vacation Mode, WiFi |
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