Internet #205810442

Model #XE40M12EC55U1

Store SO SKU #1001230760

Performance Platinum 40 Gal. Medium 12 Year 5500/5500-Watt Elements Mobile Alert Compatible Electric Tank Water Heater

  • Platinum models deliver the best features and abundant hot water
  • Make sure it fits: measure your space to ensure dimensions fit
  • Call for an Installation Quote at 1-855-400-2552
  • See More Details

Frequently Bought Together

+
+
Price:

Product Overview

The Rheem Performance Platinum 40 Gal. Electric medium water heater provides an ample supply of hot water for households with 2 to 4 people. This unit comes with two 5500-Watt stainless steel heating elements and an automatic thermostat which keeps the water at the desired temperature. Plus One Water Management control includes multiple user modes and water sensor with audible alarm. A 240-Volt electrical connection is required for installation. A premium grade anode rod provides long lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. This model has a 12-year limited tank and parts warranty plus a 3-year in home labor warranty. This Rheem Performance Platinum model is Wi-Fi compatible allowing for remote monitoring of the water heater's operation (Wi-Fi Module REWRA631EWH sold separately).
  • California residents
  • 40 Gal. tank provides ample hot water for households with 2 to 4 people
  • Electric water heater is easy to maintain
  • Delivers 55 gallons of hot water in the first hour
  • 12-year limited warranty on tank and parts for your convenience
  • 3-year in home labor warranty for peace of mind
  • 0.93 uniform energy factor indicates one of the most efficient electric water heaters on the market
  • Dual 5500-Watt stainless steel heating elements
  • PlusOne water management control includes multiple user modes and water sensor with audible alarm
  • Requires a 240-Volt connection for installation
  • Medium tank profile fits in a variety of indoor spaces
  • Wi-Fi compatible with the purchase of Rheem EcoNet Home Comfort Wi-Fi Module (sold separately) for electric water heaters (Wi-Fi model # REWRA631EWH)
  • Designed for easy replacement of your existing water heater
  • Call 1-855-400-2552 before noon for same-day installation service in most areas, or visit our Water Heater Installation page for more information.
  • Meets 2015 NAECA standards
  • Click here for more information on Electronic Recycling Programs

Info & Guides

You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

Specifications

Dimensions

Kilo Watt
5.5
Product Depth (in.)
20.25
Product Height (in.)
48.50
Product Width (in.)
20.25
Tank Valve Size (in.)
.75
Water Connection Size (in.)
.75

Details

Amperage (amps)
22.92 A
Application Type
Residential
Commercial/Residential
Residential
Efficiency Level
Super High
Electricity Phase
Single Phase
Finish Family
Gray
First Hour of Delivery (gallons/hr)
55
Fuel Type
Electric
Household Size
2-4
Indoor/Outdoor
Indoor
Maximum Temperature (F)
150
Minimum Temperature (F)
90
Nominal Tank Capacity (gallons)
40
Number of Elements
2
Pack Size
1
Product Weight (lb.)
106
Rated Tank Capacity (gallons)
36
Required Volt Connection
240 volt
Returnable
180-Day
Tank Lining Material
Glass
Tank Warranty
12 Year
Uniform Energy Factor
0.93
Water Heater Features
Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve
Water Heater Profile
Medium
Wattage (watts)
5500

Warranty / Certifications

Certifications and Listings
UL Listed
Labor Warranty
3 Year
Part Warranty
12 Year

Questions & Answers

168Questions27Answers

Heater not heating

Asked by Bill November 29, 2020
0
Answers

How much is this item?

Asked by Dov July 7, 2020
1
Answer

Thank you for asking, Dov. Please refer to the price on this page. If you have any questions about this unit, please contact us at 1-866-279-4566. Thank you and have a great day.

Has anyone tried to replace the drain valve on these with a larger bore ball type valve? Its recessed very far

Asked by MaverickDIY December 22, 2019
1
Answer

Thank you for asking, MaverickDIY. The drain valve can be replaced or switched out for another. Please make sure you are using a valve that has 3/4"NPT. If you have any further questions, please contact us at 1-866-279-4566. Thank you and have a great day.

How long is the limited warrenty for?

Asked by Corey September 9, 2019
2
Answers

Hello Corey, Thank you reaching out! This unit has a 3 year labor warranty 12 year part warranty and 12 year tank warranty

how tall and wide is his unit

Asked by Frank August 1, 2019
5
Answers

The waterheater is 48inches tall and 23inches wide.

How many elements? One or 2 5500/5500-Watt Elements?

Asked by Dee July 30, 2019
5
Answers

2

Will Home Depot dispose off the old water heater when I engage them to install the new one?

Asked by MVK June 5, 2019
3
Answers

Thank you for asking. While Home Depot may not dispose of the old water heater, the techs you hire should be able to do so on your behalf.

why do u allow these units to leave the factory with a malfunctioning control panel????

Asked by Graystar May 23, 2019
3
Answers

mine has worked fine for 2 years, yours is a troubled unit probably made on Friday....I feel your pain though, where is the quality control?????

Does the leak alarm sound if you don't buy the wifi module?

Asked by Harley May 5, 2019
2
Answers

Yes, the heater will make an alarm sound regardless of whether or not the wifi module is installed.

If I install the water heater myself, does it void the warranty that comes with the unit?

Asked by Sam April 23, 2019
5
Answers

The way I understood the warranty that if someone other than a plumber/contractor installs, they look to see when it was built and unit was completed. They go from that date so if it was built 2 or 3 years ago and take off from the warranty. That's the way I understand it. I hope that helps and I am correct with my answer.

Performance Platinum 40 Gal. Medium 12 Year 5500/5500-Watt Elements Mobile Alert Compatible Electric Tank Water Heater - page 2

Customer Reviews

  • 1132 Customer Reviews
  • 4.3 out of 5 stars overall
84% of customers recommended.
Overall Ratings
5star-icon(754)
4star-icon(196)
3star-icon(42)
2star-icon(32)
1star-icon(108)
Sort By:
This was easy to install. It heats water very quickly on performance mode. Eco mode is also prett...
This was easy to install. It heats water very quickly on performance mode. Eco mode is also pretty good. 120 degrees was too hot for my family, I had to turn it down to 115 degrees. I didnt purchase the wifi module because it wasn't really necessary. Now, four people can take showers back to back and the water is still hot!!! Great way to go with two 5500 watt elements!!!
Was this helpful?
5
0
I purchased this originally 3 years ago and had to replace it. Gave some error A114 that require...
I purchased this originally 3 years ago and had to replace it. Gave some error A114 that required replacement. I don't understand how a water heater that fails has to be completely replace unless it is a structural problem like a leak. To make matters worse, I went to Home Depot and the first replacement one I got appears to have been a return, that had been reboxed. It still had some water in it and teflon tape on the nipples. Only discoved that after I had driven an hour back and forth.So I had to return that one. Got a new one, and we checked it to make sure it was new, only to find out it had a dent in it. Too much hassle to go back a third time. I really like the water heater, and a 12 year warranty, but if I have to go replace it again in 3 years, I'll go find another. I have a second water heater, same model and haven't had any problems with it.
Was this helpful?
1
0
Easy install and Wifi connectivity to my cell phone via the Rheme App. Also has an integrated lea...
Easy install and Wifi connectivity to my cell phone via the Rheme App. Also has an integrated leak sensor.
Was this helpful?
2
0
Bought from Home Depot, Had it professionally installed looked good then day 2 started started le...
Bought from Home Depot, Had it professionally installed looked good then day 2 started started leaking from the top nipple. My plumber could not fix it because it was in the tank. Called Rheem because instructions say do not return it to store, they would send a part and a repairman. Got the part next day, 5 days later still no hot water and no repairman. Mine is going back today and I have to pay the plumber again to uninstall it and hook up another brand. Rheem never ever called me bcack with any update nor found or sent a repair person.They continue telling me some one would contact me that was authorized to fix their water heater, yea right, never happened 5 days!
Was this helpful?
7
0
Response from RheemJanuary 18, 2019
Hi Tim,

Thank you for taking time to review this product and sharing your experience. Customer satisfaction is our top priority and a member four escalation team will be reaching out to you to discuss the options available to resolve your issue.

We apologize for the inconvenience and look forward to speaking with you soon.

Thank you,
Jennifer rheem
Started out with a Rheem Performance Electric 40 gallon water heater. Installed as instructed. We...
Ease of installation :
4
Quality :
1
Value :
2
Started out with a Rheem Performance Electric 40 gallon water heater. Installed as instructed. Went in easy, but I am handy. Less than a year later, it developed a leak. Called Rheem 800 number and was issued a claim number. Took water heater back to Home Depot with claim number and they issued me credit for the water heater. Obviously, I still needed one, so I upgraded to this Performance Platinum model. 6 months later the lower heating element burned out. I replaced the element myself for $18. Inspecting the old element showed where it had bulged from a crack in the coating and shorted through the tank. Guess how I found out where it shorted..... Maybe I got a "lemon" the first time, but the second clearly showed poor parts. If I could have gone to a plumbing supply store and bought a different brand, I would have but they are wholesale only around me. Summation: Had problems with Rheem product and they had no problem trying to make it right. That being said, I would not recommend this water heater.
Was this helpful?
9
0
Response from RheemJanuary 9, 2019
Hi,

We apologize for the inconvenience and hope your issue has been resolved. Thank you for taking time to review this product and providing valuable feedback. If you need additional assistance please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

Jennifer rheem
I have never purchased a product that has frustrated me more. Nothing intuitive about this unnece...
Ease of installation :
5
Quality :
1
I have never purchased a product that has frustrated me more. Nothing intuitive about this unnecessarily complicated interface. If that is not enough, it failed to heat the water above 90 deg after 3 hours. I ordered this in anticipation it might work well for a cabin I own to replace an old Hoyt 40 gallon electric heater. I "recycled" the power or turned it off and then back on. Why not just say turn the power off instead of recycle? It did work after a error code 103 meaning the tank is not filled. I opened all faucets and tub once again and ran them for ten minutes after already getting all the air out. DO NOT BUY THIS PILE OF JUNK. It is ridiculously unnecessarily complicated. IT WILL FAIL, it is what is wrong with US companies, useless stupidity. Never Rheem, never again. I have been in construction since 1972 and will always advise anyone to never buy Rheem. I have never felt this way about any company before. I really, really dislike Rheem. Home Depot would be wise to drop this company altogether.
Was this helpful?
3
0
Response from RheemDecember 27, 2018
Hi,

We apologize for the inconvenience and hope your issue has been resolved. If you're still having trouble with the temperature of you water and have not called Technical Support, please call 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

Jennifer rheem
Pretty straight forward installation, nothing complicated. Seems to be working as expected and t...
Pretty straight forward installation, nothing complicated. Seems to be working as expected and the wifi feature and being able to control it from my phone even when I'm gone is a real bonus. I like the water alert feature, an alarm will go off if it starts leaking both in the house and transmitted to your phone. So far I'm really happy with this purchase, it's only been a couple of weeks so time will tell. Hopefully I get as good a service out of it as the 30 years old Rheem that it replaced.
Was this helpful?
2
0
Was wary of this heater until i researched other heaters. All the negative reviews on even differ...
Was wary of this heater until i researched other heaters. All the negative reviews on even different brands were all for the same issues. That led me to believe that it was installer error on prob abt 90% of the reviews that had heater malfunctions from the get go. I found out some simple do's and dont's from an employee at home depot and also read the install instructions thorougly(which mirrored the employees tips at HD). With the help of my brother in law we were able to get this heater installed and up and running in no time at all! Working great so far but i dont forsee any problems anytime soon. Eventually ill get the wifi feature hooked up but till then we are super happy with this heater!!!
Was this helpful?
2
0
Response from RheemNovember 9, 2018
Hi Hal,

We appreciate you taking time to review the Rheem Performance Platinum 50-Gallon Electric Water Heater. So glad to hear installation went well and you are enjoying your new heater. Please let us know how you like the EcoNet Module after you have a chance to connect it. Many more features to enjoy!

Thank you for choosing Rheem!

Jennifer rheem
Works great, very easy to connect
Works great, very easy to connect
Was this helpful?
1
0
Nice unit- easy install. Well here is a testament to the recover-ability of this unit. I acc...
Nice unit- easy install. Well here is a testament to the recover-ability of this unit. I accidentally left the hot water on in a sink for approx 25 minutes, while washing out paint brushes. Needed to go to appointment and take a shower... figured I would be taking a cold shower... boy was I surprised to how fast the unit heated the water! Nice hot shower! I wrapped the unit in insulation. Its a nice looking unit and the indicators for the heating elements is a plus!
Was this helpful?
5
0
Review this Product
Share your thoughts with other customers