Internet #300675922

Model # XG40T12DU38U1

Store SKU #1002960019

Store SO SKU #1002194690

0020352678351

Rheem

Performance Platinum 40 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater

$ 763 17
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Product Overview

The Rheem Performance Platinum 40 Gal. Natural Gas Tall Water Heater comes with a 38,000 BTU/hour environmentally friendly ultra Low-NOx radiant burner that provides ample hot water for households with 2 to 4 people. The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long-lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified. Please note: standard, 110-Volt outlet required, power cord included.
  • California & Utah Residents: this water heater model meets or exceeds Ultra-Low NOX (ULN) emissions requirements for all air quality management districts
  • 40 Gal. tank provides ample hot water for households with 2 to 4 people
  • Natural gas water heater costs less to operate than electric models
  • Delivers 67 Gal. of hot water in the first hour
  • 12-year limited warranty on tank and parts for your convenience
  • 3-year in home labor warranty for peace of mind
  • 0.64 uniform energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Please note: standard, 110-Volt outlet required, power cord included
  • Rated for installations up to 10,000 ft.
  • Savings and efficiency
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.
  • Added features
  • Click here to learn more about Energy Efficiency
  • Meets 2015 NAECA Standards
  • California Residents - See if your county requires water heaters that meet Air Quality Management District Ultra low NOx (ULN) requirements:


  • Click here for more information on Electronic Recycling Programs
  • California residents see Prop 65 WARNINGS

Product Overview

Model #: XG40T12DU38U1
Sku #: 1002960019
Internet #: 300675922

The Rheem Performance Platinum 40 Gal. Natural Gas Tall Water Heater comes with a 38,000 BTU/hour environmentally friendly ultra Low-NOx radiant burner that provides ample hot water for households with 2 to 4 people. The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long-lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified. Please note: standard, 110-Volt outlet required, power cord included.

  • California & Utah Residents: this water heater model meets or exceeds Ultra-Low NOX (ULN) emissions requirements for all air quality management districts
  • 40 Gal. tank provides ample hot water for households with 2 to 4 people
  • Natural gas water heater costs less to operate than electric models
  • Delivers 67 Gal. of hot water in the first hour
  • 12-year limited warranty on tank and parts for your convenience
  • 3-year in home labor warranty for peace of mind
  • 0.64 uniform energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Please note: standard, 110-Volt outlet required, power cord included
  • Rated for installations up to 10,000 ft.
  • Savings and efficiency
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.
  • Added features
  • Click here to learn more about Energy Efficiency
  • Meets 2015 NAECA Standards
  • California Residents - See if your county requires water heaters that meet Air Quality Management District Ultra low NOx (ULN) requirements:


  • Click here for more information on Electronic Recycling Programs
  • California residents see Prop 65 WARNINGS

Info & Guides

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Name Performance 40 Gal. Short 6 Year 34,000 BTU Natural Gas Tank Water Heater Performance Platinum 40 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater Performance Manufactured Housing 40 Gal. Tall 6 Year 30,000 BTU Convertible Natural Gas/LP Direct Vent Tank Water Heater Performance Platinum 50 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater
Price
$444.00
$763.17
$803.67
$870.12
Ratings (697) (38) (37) (38)
Water Heater Features Overheat Protection,Pilot Light Window,Pilot Reset Button,Temperature Pressure Relief Valve Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,Ultra LoNox Overheat Protection,Pilot Light Window,Pilot Reset Button,Temperature Pressure Relief Valve Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,Ultra LoNox
Gas Type Natural Gas Natural Gas Natural Gas Natural Gas
Water Heater Profile Short Tall Tall Tall
View Product View Product View Product View Product

Specifications

Dimensions

Product Depth (in.)
19 in
Product Height (in.)
63.5 in
Product Width (in.)
19 in
Tank Valve Size (in.)
.75
Water Connection Size (in.)
.75

Details

Application Type
Residential
Finish Family
Gray
Fuel Type
Gas
Gas Type
Natural Gas
Indoor/Outdoor
Indoor
Maximum Temperature (F)
160
Minimum Temperature (F)
45
Nominal Tank Capacity (gallons)
40
Product Weight (lb.)
130 lb
Rated Tank Capacity (gallons)
38
Recovery Rate at 90F Rise (gallons/hour)
38
Returnable
90-Day
Tank Lining Material
Glass
Tank Warranty
12 Year
Uniform Energy Factor
0.64
Water Heater Features
Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,Ultra LoNox
Water Heater Profile
Tall
Wattage (watts)
0

Warranty / Certifications

Certifications and Listings
CSA Certified,FVIR Certified
Labor Warranty
3 Year
Part Warranty
12 Year

Specifications

Dimensions

Product Depth (in.)
19 in
Product Height (in.)
63.5 in
Product Width (in.)
19 in
Tank Valve Size (in.)
.75
Water Connection Size (in.)
.75

Details

Application Type
Residential
Finish Family
Gray
Fuel Type
Gas
Gas Type
Natural Gas
Indoor/Outdoor
Indoor
Maximum Temperature (F)
160
Minimum Temperature (F)
45
Nominal Tank Capacity (gallons)
40
Product Weight (lb.)
130 lb
Rated Tank Capacity (gallons)
38
Recovery Rate at 90F Rise (gallons/hour)
38
Returnable
90-Day
Tank Lining Material
Glass
Tank Warranty
12 Year
Uniform Energy Factor
0.64
Water Heater Features
Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,Ultra LoNox
Water Heater Profile
Tall
Wattage (watts)
0

Warranty / Certifications

Certifications and Listings
CSA Certified,FVIR Certified
Labor Warranty
3 Year
Part Warranty
12 Year

Questions & Answers

Can Rheem please let us CA owners know when the Wifi Module issue is fixed? All others, please kn...

Can Rheem please let us CA owners know when the Wifi Module issue is fixed? All others, please know, this unit does NOT currently work with Rheems wifi econet module even though it specifies it does. I called Rheem, they sent out a tech, bounced me around to many departments. They finally admitted this is a known wide spread issues for this model sold in CA. It will not power the optional wifi unit. They say they are working on a remedy, but have no idea when that will be. Sounds like a class action suit waiting to happen, or a recall. They need to at least tell customers about this issue as I would have bought the model with the wifi built in. I am alerting Home Depot to this. Home Depot should know so they can tell customers buying this model expecting wifi to work-it will not. Was already a waste of my time and money.
Asked by: Eric
SOLVED !!! Today I received in the mail an Y adapter cable that fixes the problem. It comes with instructions and it takes one minute to install. WiFI module works fine with it ! Thanks Rheem
Answered by: alig
Date published: 2018-10-30

what pan size is needed for base

what pan size do I need to purchase for the base of the water heater
Asked by: edward
I bought the model XG40T12DU38U1 from Home Depot. According to the spec sheet dated Feb. 2018, which you can download from HomeDepot.com, the tank has a diameter of 19 3/4". However, that does not take into account the Jacket Door, whose bottom edge protrudes 4" beyond the tank diameter. When the Jacket Door is completely installed, its bottom edge is only 2" above the bottom of the tank. I found that a 3"-deep, 24"-diameter drain pan was not wide enough to allow me to completely insert the Jacket Door. For this water heater, I recommend a 25" or 26" drain pan. If your water heater is mounted on a wooden stand, you don't want a water leak to weaken the stand and cause it to collaspe under the weight of the water heater. You need a drain pan to protect the wooden stand.
Answered by: Eureka
Date published: 2019-05-22

Anyone got this model working with WiFi module?

Anyone got this model working with WiFi module?
Asked by: Jerry
Looks like Rheem finally got a working wifi module updated for it. Rheem contacted me after I put out my frustrations for this unit not being compatible and they stated they have a updated wifi module. It is model # EEWRA631GWH...and yes, that is an "E" in the beginning. HTH
Answered by: Rod
Date published: 2019-04-24

How many BTU's? Every unit except this one has BTU's listed!

How many BTU's? Every unit except this one has BTU's listed!
Asked by: Cici
38,000
Answered by: RS
Date published: 2019-02-16
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Customer Reviews

Performance Platinum 40 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater is rated 3.9 out of 5 by 38.
Rated 1 out of 5 by from Like many other's, I got a 6-3 error code when turning it on after install. I tried many differen... Like many other's, I got a 6-3 error code when turning it on after install. I tried many different troubleshooting steps and spent a lot of time working with Rheem's customer service. Finally, My wife and I decided to return the unit and try our luck on another. We should have read more of the reviews before getting the same unit a second time because guess what, the second unit also had a 6-3 error code. It's frustrating because the unit is in our basement and quite the chore to to get into place and installed. We actually talked with a Rheem customer service rep again who later said there wasn't a Rheem warranty service technician in my area and that they would reimburse us parts and up to $150 for labor. Well, if you just look at a plumber they're charging $150 so we decided to return the second unit as well. Needless to say we're not getting this model again. Rheem's customer service is friendly, Home Depot has been great to handle returns. But this model is trash.
Date published: 2019-05-17
Rated 5 out of 5 by from Just installed this over the weekend and it was easy to install as far as connecting everything. ... Just installed this over the weekend and it was easy to install as far as connecting everything. The only hard part was getting it onto the platform. This sucker is heavy. Good thing the wife and I do deadlifts and squats LOL. We literally deadlifted (using our legs) and heaved it on over the pan and onto the platform. A lot of praying and wishing to the universe and we got it up. The connections were solid and the igniting of the pilot light was fast. Water is super hot and the unit is quiet. This water heater is definitely more sturdier than my old Whirlpool one. There was a little hiccup regarding which Econet worked with this model and I was a little bummed to find out that the current Econet that was meant for this particular model water heater was not compatible. Originally I had a review with 3 stars because of that issue, but within a day I was contacted by Jennifer from Rheem. Jennifer quickly got all my information to see what was the issue and to see if there was a remedy for it. Come to find out, there is a working Econet model that was in development. Within a couple of days I got my hands on the correct Econet model and installed it within 10 minutes. Very easy to install and pair up to my wifi. The correct part number is EEWRA631GWH. Thanks so much Rheem and also a big thank you to Jennifer at Rheem for staying on top of my issue!
Date published: 2019-04-29
Rated 5 out of 5 by from Review of XG40T12DU38U1 with power damper. Before buying this heater I also reviewed tankless and... Review of XG40T12DU38U1 with power damper. Before buying this heater I also reviewed tankless and hybrids. Based on cost, efficiency and design life I think this one offers the most value. Installation was straight forward. I first installed a dedicated receptacle as I don't want to give up any in the garage. I built a lower stand to accommodate the higher height of the flue damper and water connections (a stand is not required but I need one for my dryer vent). My water supply does not have a backflow preventer and no expansion tank is required. The tank diameter is about 19.75". If you plan on setting it in a drip pan, a 25" diameter will fit the tank and gas control shield. This model also has a sensor which will shut down the heater if it senses a flammable vapor. It is set very low in the tank and cannot be blocked or allowed to get wet. The damper on this model is normally closed. Upon calling for heat, it is opened electronically. All controls are 24 vac. In the event of a power outage, the system will automatically reset once power is restored. Annual fuel cost is estimated at $189 and 173 therms. Overall, it's an efficient, quiet, simple design with modern controls and it fired right up with no problem. Very pleased so far.
Date published: 2018-10-28
Rated 5 out of 5 by from Very pleased with the new water heaters (yes, I purchased... Very pleased with the new water heaters (yes, I purchased two units). I hired a plumber to replace my leaking water heaters the served well for nine years (also a Rheem brand). The plumber declined to install these new low-box units because he thought they were power vented and too complicated. (?)
Date published: 2019-04-23
Rated 5 out of 5 by from I was a bit dismayed when reading about Rheem's units... I was a bit dismayed when reading about Rheem's units lasting less long than I would have thought. But in that they do provide a 3/12 year warranty, that must say something about how durable Rheem believes its' product to be. So far it is working fine. Hot water evens seems to be faster than before
Date published: 2019-06-10
Rated 5 out of 5 by from I would recommend this water heater never overworks shuts off... I would recommend this water heater never overworks shuts off and closes the damper saves a lot of money
Date published: 2019-06-19
Rated 4 out of 5 by from Plumbers had no problems installing. Works fine. Somewhat... Plumbers had no problems installing. Works fine. Somewhat ugly in dark gray.
Date published: 2019-05-29
Rated 3 out of 5 by from So far it has performed well. Time will tell.... So far it has performed well. Time will tell.
Date published: 2019-05-28
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