#1 Home Improvement Retailer

Internet #300676172

Model #XG50T12DU38U2

Store SKU #1002960021

Store SO SKU #1002194688

Performance Platinum 50 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater

  • Power Damper keeps more heat inside the tank, raising efficiency
  • CA, UT Residents – see disclaimer below before purchasing
  • Provides ample hot water for households with 3-5 people
  • See More Details

Frequently Bought Together

+
+
Price:

Product Overview

The Rheem Performance Platinum 50 Gal. Natural Gas Tall Water Heater comes with a 38,000 BTU/hour environmentally friendly ultra-Low-NOx radiant burner that provides ample hot water for households with 3 to 5 people. The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long-lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. Please note: standard, 110-Volt outlet required, power cord included.
  • California & Utah Residents: this water heater model meets or exceeds Ultra-Low NOX (ULN) emissions requirements for all air quality management districts
  • 50 Gal. tank provides ample hot water for households with 3 to 5 people
  • Delivers 86 Gallons of hot water in the first hour
  • Its powered flu damper traps more heat in the tank and saves you on energy costs--providing you with energy savings of up to $200 over 12 years compared to non-damper 50 gallon models
  • Powered flu damper delivers higher efficiency by closing when burner is not operating, trapping more heat in the unit
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Electronic Diagnostic Valve for improved monitoring and service
  • Maintenance free - no filter to clean or replace
  • Stainless Steel burner for increased durability
  • Please note: standard, 110-Volt outlet required, power cord included
  • Call 1-855-400-2552 before noon for same-day installation service in most areas, or visit our Water Heater Installation page for more information.
  • Meets 2015 NAECA Standards
  • California Residents - See if your county requires water heaters that meet Air Quality Management District Ultra low NOx (ULN) requirements:


  • Click here to learn more about Eco Options and Energy Efficiency
  • Click here for more information on Electronic Recycling Programs
  • California residents

Info & Guides

You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

Compare Similar Gas Tank Water Heaters

Performance Platinum 50 Gal. Short 12 Year 40,000 BTU Natural Gas Powered Damper ENERGY STAR Water Heater
current product
Performance Platinum 50 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater
Performance 50 gal. Tall 6-Year 36,000 BTU Natural Gas Direct Vent Tank Water HeaterPerformance Platinum 55 Gal. Tall 12 Year 50,000 BTU Natural Gas Tank Water Heater
BrandRheemRheemRheemRheem
NamePerformance Platinum 50 Gal. Short 12 Year 40,000 BTU Natural Gas Powered Damper ENERGY STAR Water HeaterPerformance Platinum 50 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water HeaterPerformance 50 gal. Tall 6-Year 36,000 BTU Natural Gas Direct Vent Tank Water HeaterPerformance Platinum 55 Gal. Tall 12 Year 50,000 BTU Natural Gas Tank Water Heater
Price
Ratings
(764)
(95)
(74)
(1837)
Nominal Tank Capacity (gallons)50505055
Application TypeResidentialResidentialResidentialResidential
Water Heater ProfileShortTallTallTall
Gas TypeNatural GasNatural GasNatural GasNatural Gas
Vent TypeAtmosphericAtmosphericDirect VentAtmospheric
Product Height (in.)50.563.375 in59.5055.875
Water Heater FeaturesLoNox,Overheat Protection,Self Cleaning,Temperature Pressure Relief ValveOverheat Protection,Self Cleaning,Temperature Pressure Relief Valve,Ultra LoNoxLoNox,Overheat Protection,Pilot Light Window,Pilot Reset Button,Temperature Pressure Relief ValveOverheat Protection,Pilot Light Window,Pilot Reset Button,Self Cleaning,Temperature Pressure Relief Valve
BTU Rating40,00038,00036,00050,000
View ProductView ProductView ProductView Product

Specifications

Dimensions

Product Depth (in.)
20.5 in
Product Height (in.)
63.375 in
Product Width (in.)
20.5 in
Tank Valve Size (in.)
.75
Water Connection Size (in.)
.75

Details

Application Type
Residential
BTU Rating
38,000
Commercial/Residential
Residential
Efficiency Level
High
Finish Family
Gray
Fuel Type
Gas
Gas Type
Natural Gas
Household Size
3-5
Indoor/Outdoor
Indoor
Maximum Temperature (F)
160
Minimum Temperature (F)
45
Nominal Tank Capacity (gallons)
50
Pack Size
1
Product Weight (lb.)
140 lb
Rated Tank Capacity (gallons)
47
Recovery Rate at 90F Rise (gallons/hour)
38
Returnable
90-Day
Tank Lining Material
Glass
Tank Warranty
12 Year
Uniform Energy Factor
0.68
Vent Type
Atmospheric
Water Heater Features
Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,Ultra LoNox
Water Heater Profile
Tall
Wattage (watts)
0

Warranty / Certifications

Certifications and Listings
CSA Certified,FVIR Certified
Labor Warranty
3 Year
Part Warranty
12 Year

Questions & Answers

46Questions22Answers

I see the energy usage for this unit is estimated at $189 and the UEF is .64.

Asked by JD December 22, 2020
1
Answer

Hello JD, They might have higher gallon sizes or larger wattage elements. Also sometimes the shape of the tank will effect the thermodynamics and change the energy loss.

What type of material is the anode rod made of?

Asked by JD December 21, 2020
1
Answer

Hello JD, thanks for asking, This units anode rod is made of magnesium

Can the wifi module be used on this water heater

Asked by Menace November 6, 2020
3
Answers

Thank you for asking. Yes, the wifi module can be used on this model.

can you lay on its side

Asked by Alfonso September 24, 2020
3
Answers

No, I you do lay it on the side you will risk it breaking The tank inside.

Can the vent pipe material be pvc with this power damper?

Asked by P1 September 15, 2020
2
Answers

P1 = { Can PVC be used for venting ?} a) - ABSOLUTELY NOT! b) - The SOLE occasion for the application of any PVC venting is for those 'CONDENSING' DHW Heaters, wherein the Exhaust Gas is at sharply-reduced Temperatures!! c) - Venting MUST be w/ customary double-wall METAL & in some Locations, stress steel, as well.

diminsions

Asked by Dawn September 9, 2020
1
Answer

Thank you for asking. The tank height is 60 1/4" with a diameter 19 3/4".

Can you install a power vent over this model?

Asked by SAMBO July 8, 2020
2
Answers

Thank you for asking. No, you can not install a power vent blower on this model seeing as it does not have the proper wiring to run it.

I'm living in Azusa, I'm wondering do i have to get the Low / Ultra Low NOx (ULN) / Normal ones i...

Asked by vVvVv May 8, 2020
1
Answer

Thank you for asking, vVvVv. Your county does require you install Ultra Low NOx (ULN) water heater. If you have any further questions, please contact us at 1-866-279-4566. Thank you and have a great day.

What is its UEF? I need this for the rebate. It is not on box or heater specifications. Please send. Thanks

Asked by Carolyn January 22, 2020
3
Answers

Thank you for asking. The UEF is 0.64.

What is the tank of this unit constructed of?

Asked by AallynnP January 2, 2020
5
Answers

Thank you for asking, AallynnP. The tanks of our Tank Water Heaters are made of Hard Rolled Stainless Steel and have a fiberglass lining. If you have any further questions, please contact us at 1-866-279-4566. Thank you and have a great day.

Performance Platinum 50 Gal. Tall 12-Year 38,000 BTU Ultra Low NOx (ULN) Natural Gas Power Damper Tank Water Heater - page 2

Customer Reviews

  • 4.1
    out of 95 reviews
  • 62% recommend this product
Filter by:
Showing 1-10 of 95 reviews
Nothing but trouble
Bought this because it was energy efficient and had a rebate option from Questar gas. We have had many repairs, all relating to the electronics. We have pretty much replaced all the main parts now, and as we fix one thing the next part fails. Warning, if you buy this you cannot return it to Home Depot, and you have to contact the manufacturer for all repairs. Initially it would not fire up. After working with Rheem and doing a lot of diagnostic at home they send a new burner module with a new thermocouple. Still would not stay lit. Cleaned the thermocouple and it worked for a couple months. Then one day it quit again. After rebooting 3 times it stayed on--for a couple weeks. Called the plumber and he advised we replace the gas control module. Called Rheem and they shipped it. Plumber installed it, but now there is a new error that blames the vapor sensor. No one in Salt Lake or the Wasatch front carries the part so we are currently waiting for Rheem to overnight it. Their tech support has been professional, and I believe that the cheaper model without all the electronics would work fine. But I can't recommend this model.
by Dave
Response from RheemJan 31, 2021
Hi Dave,

We sincerely apologize for the inconvenience and would like to speak with you in greater detail about your customer service request. I will be reaching out to the email address you have provided and look forward to speaking with you soon.

Jennifer rheem
3 people found this helpful
Not a drop-in replacement for previous models of Rheem water...
Not a drop-in replacement for previous models of Rheem water heaters with same specs. Height/Dimension difference required flue adjustment. Not a big deal, so gave an “average” review. Too many 5 star reviews out there. The purchase, ease of installation, and price did not blow me away, so not 4 or 5 stars. I would be open to upgrading my review if the cost savings (efficiency) improved significantly. I would have preferred tankless, but the cost difference is massive, with relatively little return on investment in the near term (5-10 years). If I was planning to live in this home for longer, two tankless (on demand) heaters in series would have been my preference. Probably would have bought Rheem tankless too. Be very careful transporting the units as they are glass lined and have sensitive (glass) earthquake sensors that can get damaged. When possible, transport standing up. The dad thing is there is no way of telling how careful they have bee delivered to and stocked at home stores, so prepare to get a dud.
by dyier
Response from RheemJan 31, 2021
Hi,

Thank you for being loyal Rheem customer. We would love to hear your cost savings story after having more time to enjoy your heater. If you ever have any questions or concerns please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.

Jennifer rheem
Great unit, easy to install. A little larger in diameter than my previous unit of the same volume...
Great unit, easy to install. A little larger in diameter than my previous unit of the same volume.Just connected it, plugged it in and turned it on. I love the electric egnition.
by bnc9
3 people found this helpful
So far so good
So far so good just installed this performance platinum looks good it was quick to get us hot water and it’s a great replacement only took 20 minutes to install I will follow up as the time goes on.
by Justin
2 people found this helpful
Just installed this over the weekend and it was easy to install as far as connecting everything. ...
Just installed this over the weekend and it was easy to install as far as connecting everything. The only hard part was getting it onto the platform. This sucker is heavy. Good thing the wife and I do deadlifts and squats LOL. We literally deadlifted (using our legs) and heaved it on over the pan and onto the platform. A lot of praying and wishing to the universe and we got it up. The connections were solid and the igniting of the pilot light was fast. Water is super hot and the unit is quiet. This water heater is definitely more sturdier than my old Whirlpool one. There was a little hiccup regarding which Econet worked with this model and I was a little bummed to find out that the current Econet that was meant for this particular model water heater was not compatible. Originally I had a review with 3 stars because of that issue, but within a day I was contacted by Jennifer from Rheem. Jennifer quickly got all my information to see what was the issue and to see if there was a remedy for it. Come to find out, there is a working Econet model that was in development. Within a couple of days I got my hands on the correct Econet model and installed it within 10 minutes. Very easy to install and pair up to my wifi. The correct part number is EEWRA631GWH. Thanks so much Rheem and also a big thank you to Jennifer at Rheem for staying on top of my issue!
by Rod
1 person found this helpful
Purchased from Home Depot and installed this water heater in Utah. Right off the bat, there was ...
Purchased from Home Depot and installed this water heater in Utah. Right off the bat, there was an issue with the pilot light not staying on. Rheem's customer service was fantastic, they sent us priority mailed a new pilot light assembly. My plumber installed it, but that did not fix the issue. Rheem then priority mailed us a new control unit that goes in the front. Again, my plumber installed it, and that didn't fix the issue. After over 10 days of being without of water, Rheem allowed my plumber and I to return the unit back to Home Depot for a new, replacement water heater. The new water heater had no issue and worked the bat (and saved my marriage). Rheem is having issues with this model (see the other complaints). Their customer service is very good, their reimbursement for my plumber was slow (~4 weeks), but they were fair and they did reimbursed me for all the additional plumber labor costs. I would stay away from this product until Rheem can figures out and can correct this issue. I'm not sure if the issue is because of the Ultra Low NOx and I live in Utah which is at 4,000 feet elevation or this is an internal quality control issue. If you do install this product, and it doesn't work right off the start, I would recommend to immediately return the unit to Home Depot for a new unit (50/50 the next one will work). In my case, Rheem's replacement parts (pilot assembly and control unit) did not resolve the issue.
by Siv
9 people found this helpful
Review of XG40T12DU38U1 with power damper. Before buying this heater I also reviewed tankless and...
Review of XG40T12DU38U1 with power damper. Before buying this heater I also reviewed tankless and hybrids. Based on cost, efficiency and design life I think this one offers the most value. Installation was straight forward. I first installed a dedicated receptacle as I don't want to give up any in the garage. I built a lower stand to accommodate the higher height of the flue damper and water connections (a stand is not required but I need one for my dryer vent). My water supply does not have a backflow preventer and no expansion tank is required. The tank diameter is about 19.75". If you plan on setting it in a drip pan, a 25" diameter will fit the tank and gas control shield. This model also has a sensor which will shut down the heater if it senses a flammable vapor. It is set very low in the tank and cannot be blocked or allowed to get wet. The damper on this model is normally closed. Upon calling for heat, it is opened electronically. All controls are 24 vac. In the event of a power outage, the system will automatically reset once power is restored. Annual fuel cost is estimated at $189 and 173 therms. Overall, it's an efficient, quiet, simple design with modern controls and it fired right up with no problem. Very pleased so far.
by SheldonP
15 people found this helpful
Easy to install ...and I've had to install a bunch of these over the years with the terrible wate...
Easy to install ...and I've had to install a bunch of these over the years with the terrible water we have around here. Love the self starting pilot. Just hope it lasts!
by LilRedBird
3 people found this helpful
I bought this in April. Great water heater, silent and efficient. Smaller than my old 6 year mo...
I bought this in April. Great water heater, silent and efficient. Smaller than my old 6 year model and has been working well. It does seem to be using less gas with the powered damper. However, only 4 star as one of the reasons I bought this model was to use with the wifi econet module it is supposed to be compatible with. Rheem seemed to know nothing of this issue when I first called. I (like another reviewer) tried two different modules. They told me to call another department. After many calls, them sending a tech out, they finally admitted it is a known issue with the ones sold in CA. They say working on a resolution with no time frame.... So, if buying for the wifi capability, don't. Buy the module with it already built in. Had I know this was an issue I would have done that.
by Eric
1 person found this helpful
Wanted the 40000 btu but claim was out of stock...
Wanted the 40000 btu but claim was out of stock after 3 weeks of waiting for delivery, overall happy with Rheem purchased.
by REX
Showing 1-10 of 95 reviews