Internet #206777719

Model # XG50T12DM40U0W

Store SKU #1001712601

Store SO SKU #1001684602

0020352673165

Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU Natural Gas ENERGY STAR Tank Water Heater with WiFi Module Included

  • Provides ample hot water for households with 3-5 people
  • CA, UT Residents – see disclaimer below before purchasing
  • Same-day installation in most areas. Call 1-855-400-2552 by noon.
$ 864 00
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Product Overview

  • Provides ample hot water for households with 3-5 people
  • CA, UT Residents – see disclaimer below before purchasing
  • Same-day installation in most areas. Call 1-855-400-2552 by noon.
The Rheem Performance Platinum 50 Gal. Natural Gas Tall Water Heater comes with a 40,000 BTU/hour environmentally friendly low NOx burner that provides ample hot water for households with 3 to 5 people. This Rheem Performance Platinum model comes with an EcoNet Home Comfort Wi-Fi Module allowing for remote monitoring of the water heater's operation (Wi-Fi Module REWRA631GWH). The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified.
  • California & Utah Residents (Utah Effective 7/1/18): THIS WATER HEATER DOES NOT MEET ULTRA LOW NOX (ULN) EMISSIONS REQUIREMENTS. REGULATIONS PROHIBIT THE SALE, SHIPMENT OR INSTALLATION OF THIS WATER HEATER IN ANY AIR QUALITY DISTRICT THAT REQUIRES ULN WATER HEATERS. Please refer to the maps below to confirm if your home is in a district that requires ULN emission water heaters, and if so please select an approved ULN model.
  • Requires standard 110-Volt electrical outlet (3-prong grounded) for installation
  • 50 Gallon tank provides ample hot water for households with 3 to 5 people
  • Its powered flu damper traps more heat in the tank and saves you on energy costs--providing you with energy savings of up to $200 over 12 years compared to non-damper 50 gallon models.
  • Delivers 78 Gallons of hot water in the first hour
  • 12-year limited warranty on tank and parts for your convenience
  • 3-year in home labor warranty for peace of mind
  • 0.68 uniform energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Electronic diagnostic gas valve monitors system performance
  • Rated for installations up to 10,100 ft.
  • EcoNet home comfort Wi-Fi module REWRA163GWH included with the purchase of this unit (Wi-Fi broadband internet connection required for installation)
  • Designed for easy replacement of your existing water heater
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.



  • Click here to learn more about Eco Options and Energy Efficiency
  • Meets 2015 NAECA standards



  • Click here for more information on Electronic Recycling Programs
  • California residents see Prop 65 WARNINGS

Product Overview

  • Provides ample hot water for households with 3-5 people
  • CA, UT Residents – see disclaimer below before purchasing
  • Same-day installation in most areas. Call 1-855-400-2552 by noon.
Model #: XG50T12DM40U0W
Sku #: 1001712601
Internet #: 206777719

The Rheem Performance Platinum 50 Gal. Natural Gas Tall Water Heater comes with a 40,000 BTU/hour environmentally friendly low NOx burner that provides ample hot water for households with 3 to 5 people. This Rheem Performance Platinum model comes with an EcoNet Home Comfort Wi-Fi Module allowing for remote monitoring of the water heater's operation (Wi-Fi Module REWRA631GWH). The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified.

  • California & Utah Residents (Utah Effective 7/1/18): THIS WATER HEATER DOES NOT MEET ULTRA LOW NOX (ULN) EMISSIONS REQUIREMENTS. REGULATIONS PROHIBIT THE SALE, SHIPMENT OR INSTALLATION OF THIS WATER HEATER IN ANY AIR QUALITY DISTRICT THAT REQUIRES ULN WATER HEATERS. Please refer to the maps below to confirm if your home is in a district that requires ULN emission water heaters, and if so please select an approved ULN model.
  • Requires standard 110-Volt electrical outlet (3-prong grounded) for installation
  • 50 Gallon tank provides ample hot water for households with 3 to 5 people
  • Its powered flu damper traps more heat in the tank and saves you on energy costs--providing you with energy savings of up to $200 over 12 years compared to non-damper 50 gallon models.
  • Delivers 78 Gallons of hot water in the first hour
  • 12-year limited warranty on tank and parts for your convenience
  • 3-year in home labor warranty for peace of mind
  • 0.68 uniform energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Electronic diagnostic gas valve monitors system performance
  • Rated for installations up to 10,100 ft.
  • EcoNet home comfort Wi-Fi module REWRA163GWH included with the purchase of this unit (Wi-Fi broadband internet connection required for installation)
  • Designed for easy replacement of your existing water heater
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.



  • Click here to learn more about Eco Options and Energy Efficiency
  • Meets 2015 NAECA standards



  • Click here for more information on Electronic Recycling Programs
  • California residents see Prop 65 WARNINGS

Info & Guides

You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

Key Features

Product Overview
Key Features
  • Provides ample hot water for households with 3-5 people
  • CA, UT Residents – see disclaimer below before purchasing
  • Same-day installation in most areas. Call 1-855-400-2552 by noon.
The Rheem Performance Platinum 50 Gal. Natural Gas Tall Water Heater comes with a 40,000 BTU/hour environmentally friendly low NOx burner that provides ample hot water for households with 3 to 5 people. This Rheem Performance Platinum model comes with an EcoNet Home Comfort Wi-Fi Module allowing for remote monitoring of the water heater's operation (Wi-Fi Module REWRA631GWH). The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified.
  • California & Utah Residents (Utah Effective 7/1/18): THIS WATER HEATER DOES NOT MEET ULTRA LOW NOX (ULN) EMISSIONS REQUIREMENTS. REGULATIONS PROHIBIT THE SALE, SHIPMENT OR INSTALLATION OF THIS WATER HEATER IN ANY AIR QUALITY DISTRICT THAT REQUIRES ULN WATER HEATERS. Please refer to the maps below to confirm if your home is in a district that requires ULN emission water heaters, and if so please select an approved ULN model.
  • Requires standard 110-Volt electrical outlet (3-prong grounded) for installation
  • 50 Gallon tank provides ample hot water for households with 3 to 5 people
  • Its powered flu damper traps more heat in the tank and saves you on energy costs--providing you with energy savings of up to $200 over 12 years compared to non-damper 50 gallon models.
  • Delivers 78 Gallons of hot water in the first hour
  • 12-year limited warranty on tank and parts for your convenience
  • 3-year in home labor warranty for peace of mind
  • 0.68 uniform energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Electronic diagnostic gas valve monitors system performance
  • Rated for installations up to 10,100 ft.
  • EcoNet home comfort Wi-Fi module REWRA163GWH included with the purchase of this unit (Wi-Fi broadband internet connection required for installation)
  • Designed for easy replacement of your existing water heater
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.



  • Click here to learn more about Eco Options and Energy Efficiency
  • Meets 2015 NAECA standards



  • Click here for more information on Electronic Recycling Programs
  • California residents see Prop 65 WARNINGS

Product Overview

  • Provides ample hot water for households with 3-5 people
  • CA, UT Residents – see disclaimer below before purchasing
  • Same-day installation in most areas. Call 1-855-400-2552 by noon.
Model #: XG50T12DM40U0W
Sku #: 1001712601
Internet #: 206777719

The Rheem Performance Platinum 50 Gal. Natural Gas Tall Water Heater comes with a 40,000 BTU/hour environmentally friendly low NOx burner that provides ample hot water for households with 3 to 5 people. This Rheem Performance Platinum model comes with an EcoNet Home Comfort Wi-Fi Module allowing for remote monitoring of the water heater's operation (Wi-Fi Module REWRA631GWH). The electronic ignition system eliminates the standing pilot light, saves energy and monitors system performance. Its maintenance free combustion air intake system means there are no filters to clean and replace. A premium grade anode rod provides long lasting tank protection. Factory installed temperature and pressure relief valve and 3/4 in. water connections are included with the water heater for easy installation. The water heater is ENERGY STAR qualified.

  • California & Utah Residents (Utah Effective 7/1/18): THIS WATER HEATER DOES NOT MEET ULTRA LOW NOX (ULN) EMISSIONS REQUIREMENTS. REGULATIONS PROHIBIT THE SALE, SHIPMENT OR INSTALLATION OF THIS WATER HEATER IN ANY AIR QUALITY DISTRICT THAT REQUIRES ULN WATER HEATERS. Please refer to the maps below to confirm if your home is in a district that requires ULN emission water heaters, and if so please select an approved ULN model.
  • Requires standard 110-Volt electrical outlet (3-prong grounded) for installation
  • 50 Gallon tank provides ample hot water for households with 3 to 5 people
  • Its powered flu damper traps more heat in the tank and saves you on energy costs--providing you with energy savings of up to $200 over 12 years compared to non-damper 50 gallon models.
  • Delivers 78 Gallons of hot water in the first hour
  • 12-year limited warranty on tank and parts for your convenience
  • 3-year in home labor warranty for peace of mind
  • 0.68 uniform energy factor indicates an energy star qualified water heater
  • Maintenance free - no filter to clean or replace
  • Electronic ignition system simplifies the startup process and eliminates the need for a pilot light
  • Electronic diagnostic gas valve monitors system performance
  • Rated for installations up to 10,100 ft.
  • EcoNet home comfort Wi-Fi module REWRA163GWH included with the purchase of this unit (Wi-Fi broadband internet connection required for installation)
  • Designed for easy replacement of your existing water heater
  • Call 1-855-400-2552 before noon for same-day service in most areas, or Visit our Water Heater Installation page for more information.



  • Click here to learn more about Eco Options and Energy Efficiency
  • Meets 2015 NAECA standards



  • Click here for more information on Electronic Recycling Programs
  • California residents see Prop 65 WARNINGS

Info & Guides

You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.

Compare Similar

Compare Similar Products
Brand Rheem Rheem Rheem Rheem
Name Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU Natural Gas ENERGY STAR Tank Water Heater Performance 50 gal. Tall 6-Year 36,000 BTU Natural Gas Direct Vent Tank Water Heater Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU Natural Gas ENERGY STAR Tank Water Heater with WiFi Module Included Performance 50 Gal. Tall 6 Year 42,000 BTU Natural Gas Power Vent Tank Water Heater
Price
$744.00
$855.59
$859.74
$908.00
Ratings (913) (41) (82) (844)
Water Heater Features LoNox,Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve LoNox,Overheat Protection,Pilot Light Window,Pilot Reset Button,Temperature Pressure Relief Valve LoNox,Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,WiFi LoNox,Overheat Protection,Pilot Light Window,Pilot Reset Button,Temperature Pressure Relief Valve
Gas Type Natural Gas Natural Gas Natural Gas Natural Gas
Water Heater Profile Tall Tall Tall Tall
View Product View Product View Product View Product

Specifications

Dimensions

Product Depth (in.)
21.75
Product Height (in.)
58.50
Product Width (in.)
21.75
Tank Valve Size (in.)
.75
Water Connection Size (in.)
.75

Details

Application Type
Residential
Finish Family
Gray
Fuel Type
Gas
Gas Type
Natural Gas
Hub Required
No hub connection available
Indoor/Outdoor
Indoor
Maximum Temperature (F)
160
Minimum Temperature (F)
45
Nominal Tank Capacity (gallons)
50
Power Options
Plug-in
Product Weight (lb.)
160lb
Rated Tank Capacity (gallons)
48
Recovery Rate at 90F Rise (gallons/hour)
40.4
Remote Access
Remote Access
Requires Hub?
No Hub Required
Returnable
90-Day
Smart Home
Smart Home Enabled
Smart Home Protocol
Wi-Fi
Tank Lining Material
Glass
Tank Warranty
12 Year
Uniform Energy Factor
0.68
Voice Control Hub Required
No Voice Control
Water Heater Features
LoNox,Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,WiFi
Water Heater Profile
Tall
Wattage (watts)
0
Works With
Google Assistant

Warranty / Certifications

Certifications and Listings
CSA Certified,FVIR Certified
Labor Warranty
3 Year
Part Warranty
12 Year

Specifications

Dimensions

Product Depth (in.)
21.75
Product Height (in.)
58.50
Product Width (in.)
21.75
Tank Valve Size (in.)
.75
Water Connection Size (in.)
.75

Details

Application Type
Residential
Finish Family
Gray
Fuel Type
Gas
Gas Type
Natural Gas
Hub Required
No hub connection available
Indoor/Outdoor
Indoor
Maximum Temperature (F)
160
Minimum Temperature (F)
45
Nominal Tank Capacity (gallons)
50
Power Options
Plug-in
Product Weight (lb.)
160lb
Rated Tank Capacity (gallons)
48
Recovery Rate at 90F Rise (gallons/hour)
40.4
Remote Access
Remote Access
Requires Hub?
No Hub Required
Returnable
90-Day
Smart Home
Smart Home Enabled
Smart Home Protocol
Wi-Fi
Tank Lining Material
Glass
Tank Warranty
12 Year
Uniform Energy Factor
0.68
Voice Control Hub Required
No Voice Control
Water Heater Features
LoNox,Overheat Protection,Self Cleaning,Temperature Pressure Relief Valve,WiFi
Water Heater Profile
Tall
Wattage (watts)
0
Works With
Google Assistant

Warranty / Certifications

Certifications and Listings
CSA Certified,FVIR Certified
Labor Warranty
3 Year
Part Warranty
12 Year

Questions & Answers

Is there any advantage with this 38 gallon model vs the 40 gallon model? Maybe the water will get...

Is there any advantage with this 38 gallon model vs the 40 gallon model? Maybe the water will get hotter faster, more pressure or more effiecient? I mean why is there a 38 gal and a 40 gal model?
Asked by: JOCO
I had a 50 gallon heater before this one. Have not run out of water. Bills have gone down. I guess advantage would be you have two less gallons of water to heat, other than that I don't know.
Answered by: bd92154
Date published: 2018-10-12

Can the unit be connected to a 115 vac, 15 amp non-dedicated line?

Can the unit be connected to a 115 vac, 15 amp non-dedicated line?
Asked by: DaveK
Yes, it can be connected in that manner, however, check your local codes before installing in that manner.
Answered by: CommunityAnswer
Date published: 2018-02-21

Is it ok to install this in the garage? I read the question about the flammable vapor sensor and ...

Is it ok to install this in the garage? I read the question about the flammable vapor sensor and was wondering it that would be an issue in a garage.
Asked by: Steve
I would recommend against it because of the fvs sensor. This sensor detects pretty much anything around the unit with a strong odor and will go off if there is car exhaust in the garage. Once the fvs sensor is tripped the unit will need to be reset and eventually the sensor with need to be replaced.
Answered by: Rheem
Date published: 2018-06-22

For those that bought this unit, does anyone have an issue with the water not being as hot as set...

For those that bought this unit, does anyone have an issue with the water not being as hot as set on the thermostat? If so, was there an easy fix? Considering buying it but have seen similar comments elsewhere. Thanks!
Asked by: DougB
It seems to be heating allright - when it works..... Had to call Rheem Support - 4 Home Calls before within 2 months of delivery - would stop working - 4 times.....till they fixed it for good now.
Answered by: srb2323
Date published: 2018-01-19
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Customer Reviews

Rheem Performance Platinum 50 Gal. Tall 12 Year 40,000 BTU Natural Gas ENERGY STAR Tank Water Heater with WiFi Module Included is rated 3.8 out of 5 by 82.
Rated 2 out of 5 by from Water heater works similar to other water heaters but I... Water heater works similar to other water heaters but I see the sensor used for water sensing is not good enough. Wi-Fi and app options are not really good. I was expecting better quality for this price but somehow I am disappointed.
Date published: 2019-03-27
Rated 4 out of 5 by from The water heater came out damaged in the packaging with no signs from the outside. The 2.5 inch ... The water heater came out damaged in the packaging with no signs from the outside. The 2.5 inch dent on the left vent seems to be just cosmetic. Neither of the two parties has spoken here about a discount but only pushed the product warranty on the other because the plumber has already installed it. Personally, I am very satisfied with the Rheem water heater as it heats up the water quickly and efficiently. In addition, I can set the temperature via WiFi and go into vacation mode.
Date published: 2019-06-18
Rated 3 out of 5 by from Water heater is performing well so far. Nothing much different from a typical water hear. The WiF... Water heater is performing well so far. Nothing much different from a typical water hear. The WiFi module keeps on giving error, which requires unplugging and plugging the power cord, which is annoying. Paying extra for the WiFi module is not worth it.
Date published: 2018-03-20
Rated 5 out of 5 by from The 38 gal water heater was easy to install, I don't have any issues with the ignition like other... The 38 gal water heater was easy to install, I don't have any issues with the ignition like other claims. My recommend to order Sharkbite flex kit which make installation much easier. The Wifi module kind of handy but very basic, you can only set temperature and enable vacation mode. Overall this DIY project took us 2 hours to complete.
Date published: 2017-05-02
Rated 5 out of 5 by from Anything would be an improvement on our 1991 previous water heater. But, so far, we are very happ... Anything would be an improvement on our 1991 previous water heater. But, so far, we are very happy. Easy to install, easy to get started. Make sure if you are increasing in size that you have purchased the proper venting pipe for your new tank as the last one might be much smaller. The app is basically worthless, I have an alert bubble every morning and it doesn't tell me anything when I click on the app. However it is very nice to be able to adjust the temperature from your phone.
Date published: 2019-03-12
Rated 1 out of 5 by from The WiFi unit is a complete waste of time. It works on occasion. I bought 2 water heaters, both h... The WiFi unit is a complete waste of time. It works on occasion. I bought 2 water heaters, both had issues. One is finally fixed with Rheem's warranty. The other has had replacement parts for everything and it still produces tepid water. I have asked Rheem to replace this unit and I am waiting for their Trainee tech to give me a call. I will update later. (BTW - it has been 3 months since I bought these state of the art machines)
Date published: 2018-11-26
Rated 1 out of 5 by from It doesn't work.The water is barely warm even if the... It doesn't work.The water is barely warm even if the temperature control is set to very hot.Trying to resolve that with rheem customer service.I am very unhappy paying almost $800 for the piece of junk.
Date published: 2019-04-27
Rated 4 out of 5 by from Never got it out of the box. Had to return it because it is taller than the old "tall" unit, and ... Never got it out of the box. Had to return it because it is taller than the old "tall" unit, and there's no extra room for it. Had to order the shorter unit, which is only slightly bigger around. I believe the unit to be excellent, based only on my research, and previous Rheem experiences. The fact that it didn't fit in my particular case cannot be held as a product defect in any way. I gave it 4 stars instead of 5 because I believe the leak detector should come with the unit when you have the WiFi option. I mean, really, what's the point of the WiFi connection WITHOUT the leak detection? DUH.
Date published: 2016-12-20
Rated 5 out of 5 by from So far....perfect but only had for a month.Install was easy,... So far....perfect but only had for a month.Install was easy, unit looks solid.
Date published: 2019-07-09
Rated 4 out of 5 by from Works well, difficult setup for online connection.... Works well, difficult setup for online connection.
Date published: 2019-05-07
Rated 5 out of 5 by from A quality product.... A quality product.
Date published: 2019-05-08
Rated 4 out of 5 by from New water heater The water heater is good. Very quiet. Fairly easy install to replace our dead A.O. Smith water heater. The only complaint is the wireless gimmick that came with it (EcoNet) did not work out of the box and the online support for it is nearly useless. Long term I hope this water heater lasts longer than the old one. When it does have a problem I hope Rheem will be good enough to offer replacement parts unlike A.O. Smith.
Date published: 2016-08-23
Rated 1 out of 5 by from I bought this unit because the specs said it had a 85 gallon first hour rating (FHR), however, t... I bought this unit because the specs said it had a 85 gallon first hour rating (FHR), however, the energy label attached to the unit itself says it will only provide 72 gallons FHR. Neither Rheem or Home Depot can explain the discrepancy and neither will take responsibility. I’m out over $600 to HD services for installlation costs so I haven’t decide whether to keep it or return it and pay another installation charge. (City code requires installation by master plumber). I must say Rheem’s customer service reps don’t seem to be very will informed and even told me that the FHR of the heater is “only an estimate”.
Date published: 2018-04-17
Rated 1 out of 5 by from It is 30 days today and it stopped working - Struggled communicating with Rheem - finally they s... It is 30 days today and it stopped working - Struggled communicating with Rheem - finally they say they need to replace the gas control valve - we have to survive in cold water for 4 days in 30 F temperature
Date published: 2017-02-16
Rated 5 out of 5 by from Great Water Heater I purchased this product to replace my old Rheem water heater which lasted 17 years. I ordered from Home Depot on a Saturday and the installers came out on Monday. Installation was quick and clean. I am a bit of a techie and as such installing the WIFI took me less than 5 minutes. This is an awesome water heater compared to my 17 year old model from Rheem. Hot water comes up very quickly. I currently have 8 people in my home ( 4 staying temporarily) and hot water is readily available to support the entire household. This water heater is awesome!
Date published: 2017-10-28
Rated 5 out of 5 by from I love this thing - it syncs with my Nest... I love this thing - it syncs with my Nest thermostat to automatically lower its temperature settings when my family isn't home!
Date published: 2018-08-14
Rated 1 out of 5 by from Okay I've had a few years with this water heater so I guess that's good. Pros: Electronic igniti... Okay I've had a few years with this water heater so I guess that's good. Pros: Electronic ignition (saves on water heating bill)/ self cleaning which reminds me I have to drain again to see if still true/ Heats water fast/ Well insulated/ If you only want to change a few degrees using the program you can. CONS: Really BAD WIFI program and interface!!!! I wrote Rheem about the problems when I first got this product. Program is undependable and takes up too much WiFi bandwidth to really merit the cumbersome nature of the beast. To me WiFi means control and a program to give you full control. I had been used to full control with a programmable thermostat and have had experience with programs. My water heater is 20' from my WiFi router. Every time I truly need to control the temperature via WiFi for some reason the program does not access the water heater. Oh another thing is leak sensor for this WiFi unit is too sensitive. High humidity sets the darn thing off, so I removed it as I get too many alerts for no leak. Two Suggestions: One for customers: For now save $200 and get non WiFi Rheem hot water heater if you can live with dial setting of temperatures. Basically the same model except you don't have WiFi errors to deal with. TWO: For Rheem... Improve your clumsy GIGO written WiFi interface!!! Suggestions on how to improve WiFi. Allow customer to program hi and low times as well as temperatures for 7 days and three time zones per day!. Allow customer to set time interval that hot water heater will access network so as not to waste valuable WiFi bandwidth. I like the "Vacation" setting, but due to the unreliable nature of WiFi interface have found it easier to just ramp the temperature down to 90 degrees as that is your lowest setting. Okay I've had this heater for four years I figure that had it truly come with a well written WiFi program interface that I would have saved an additional $200 on my gas bill. (By the way these time zones for WiFi would have to be stored on either water heater or at Rheem mainframe as you obviously have some loop back in the system to report temps.) Lastly for Rheem: I paid an extra $200 for this product being WiFi and I truly don't think you have delivered. I'd give five stars as the heater works, but since WiFi is the selling point you get one star for NOW. If you upgrade your WiFi interface to make it actually save money over and above the manual model then I'll bump you back up to five stars.
Date published: 2018-10-12
Rated 5 out of 5 by from love this product, would recommend a hot water tank tray underneath for the water sensor. the ele... love this product, would recommend a hot water tank tray underneath for the water sensor. the electric pilot is also a great advantage; no matches or lighters needed. the wifi module was easy to setup. make sure an outlet is within about 15ft from where tank is going. instructions say you can order a cord to go as far as 30ft, but do not use an extension cord with it. had a ge water sense 40gal tank installed in 2006 and this tank I think, is better than it.
Date published: 2017-04-07
Rated 5 out of 5 by from This product works just fine and gets the job done. Despite of some people having issues to set t... This product works just fine and gets the job done. Despite of some people having issues to set the WiFi module, it turned out to be very simple. You just need to know your WiFi network name and password and following the instructions. The App per se is very simple and only gives your the option to set temperature and alert you when the power goes out. Do not expect much from it. I would recommend it, specially since it is also very low emission.
Date published: 2017-01-24
Rated 1 out of 5 by from Don't Buy This If You're Counting on the WiFi To Work It was not possible to get the WiFi to work. I bought two of these and neither works in fact. Spent a lot of time trying, but, in the end, the WiFi is junk. Additionally, instructions are weak, there's no troubleshooting documentation, and Rheme does not offer any over-the-telephone support. This is definitely a 'take it or leave it' product.
Date published: 2016-08-21
Rated 4 out of 5 by from I just got this not even a month ago so I can't attest to its longevity. However, it produces ho... I just got this not even a month ago so I can't attest to its longevity. However, it produces hot water and has worked reliably. It's bigger then our old one so we have not run out of water and it seems to make water faster. I got this because of its Energy Star rating but its too early to say if that was worth it. It's not a cheap hot water heater. Also, I have not connected up the WI-FI so I can't talk about that. I've read though that it doesn't work all that great. I'm marking off one star because it's so expensive for not much more and it was a bit of a pain to install. It requires a nearby 110V outlet so you need to make sure that that's available. The electricity powers the WI-FI (I'm assuming) and a powered gas vent of some sort at the top. This wasn't an issue for me but I didn't expect it.
Date published: 2016-12-13
Rated 4 out of 5 by from Got this from HD with installation. The store guy was helpful. Talked to the installation company... Got this from HD with installation. The store guy was helpful. Talked to the installation company from HD store. Gave them all the info they needed and informed them my WH is on the second floor and that it is 75G. initial estimate for installation was $450+ Next day the installer called that he was on his way. I asked him if he knows that it is 75g and it is on the second floor and the answer was NO. nothing in the paper work. He will call his office. The installation company called and told me they don’t have two men crew, which is required for this job. It told him that is not acceptable and I wanted the job done today. They found someone to come and help with the moving of the WH. The installer was very good and knowledgeable. He gave me the final cost of installation, ~$1200. That includes second floor, pickup from the store (this model was is not stocked by the installer company) and few other things. EXPENSIVE!!!! After everything has been installed, the WH would not turn on. The installer initially said that this is all he can do because the unite was not from their inventory. I called the manufacture, they wanted to do some diagnostics and that is when I turned it to over to the installer. After discussions and escalation to one of the supervisors. The issue was the 24V power adaptor was hook up in revers (a knowing manufacturing issue) and the power adaptor was bad. He said he can overnight one but will arrive the day after since the warehouse is closed. Installer thought we should go to the HD store and see if they will load him one. I went with him and we did. Back to the house, installed and finally it came up. 6 ½ hours to get this done. Here are few pointers: • Wi-Fi worked after few tries. Yes, very basic but it is a water heater after all, I don’t really want to worry too much about it. One addition that may be good for some people is to be able to know the current temperature of the water. • If you don’t have electricity, the WH will not work. No battery backup. So, if you have extended power outage (winter storms etc..), you probably run out of hot water. • Resetting temperature above 120 is tricky. The whole temperature setting thing is finnicky. • You can set the vacation setting to start and end for particular time. I did not try this yet Bottom line, after four days without hot water, we have hot water. Confidence in the HD process with their contractor is shaken. My confidence in the manufacture is low. I will see how long this thing will last.
Date published: 2017-06-15
Rated 4 out of 5 by from Water heater works great and was easy to install. Wi-fi has a habit of disconnecting, requiring r... Water heater works great and was easy to install. Wi-fi has a habit of disconnecting, requiring rebooting of the module. Rheem app displays faults and changes the maximum water temperature. Rheem app can be connected to my Nest app so that both go into vacation mode together.
Date published: 2018-06-25
Rated 4 out of 5 by from Only issue with this heater is that it does require 120v power to operate. If there is a power fa... Only issue with this heater is that it does require 120v power to operate. If there is a power failure the heater turns off.
Date published: 2019-02-05
Rated 5 out of 5 by from My grandson tecommended this product and installed it. So far... My grandson tecommended this product and installed it. So far it persons glawlessly.
Date published: 2019-01-28
Rated 5 out of 5 by from Overall quality seems very good and the Wi-Fi temperature control... Overall quality seems very good and the Wi-Fi temperature control works reliably.
Date published: 2019-03-05
Rated 5 out of 5 by from 5 Star Review Rating provided by a verified purchaser
Date published: 2019-02-07
Rated 5 out of 5 by from 5 Star Review Rating provided by a verified purchaser
Date published: 2019-02-07
Rated 5 out of 5 by from 5 Star Review Rating provided by a verified purchaser
Date published: 2019-02-07
Rated 4 out of 5 by from 4 Star Review Rating provided by a verified purchaser
Date published: 2019-02-07
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