Performance Platinum 65 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Heat Pump Water Heater
$1950.00
Limit 5 per order
- Hybrid electric heat pump saves up to $315 in annual energy costs
- Built-in Wi-Fi enables control and monitoring at home or away
- Demand Response Compliant for States Requiring Utility Management
- View More Details
Free & Easy Returns In Store or Online
Return this item within 90 days of purchase. Read Return Policy
Product Details
Specifications
Dimensions: H 65 in, W 24.25 in, D 24.25 in
Questions & Answers
1357Questions
Q:H, I have five bathrooms, How many gallons should I get?
by|Nov 25, 2023
1 Answer
Q:Does it require 110 or 220 v?
by|Nov 23, 2023
1 Answer
Q:Can you set temperature to 110 degrees F ? I need one for a disabled person and cannot exceed 110 degrees
by|Nov 21, 2023
1 Answer
Q:Do I need to install thermal expansion tank for ProTerra 65 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Water Heater with Leak Detection & Auto Shutoff?
by|Nov 20, 2023
1 Answer
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Nov 26, 2023
Poorly engineered, marketed, and operational
3 to 4 hours to recovery time in energy saver (or any) mode. Depletes in approx. 10 min. Since installation 4/21 have not had more than two consecutive months without alarms or malfunctions. HOURS on the phone with CS. Replaced all 4 thermistors, myself 3 times (due to 1 yr labor warranty). Running the unit, either in electric or alternative mode because energy saving/heat pump is inoperable. Great purchase…if you enjoy cold showers and electrical engineering projects.
by
Nov 9, 2023
Spectacular heater run by a dumpster fire app
The heat pump is as spectacular as the Carnot cycle would have you expect it to be. When it works, even without ducting and in a 65-70F laundry room, it cuts 70% of our electric usage.
The problem is that the app has a scheduler/controller that is beyond glitchy. Sometimes it randomly erases the schedule you set to maximize solar energy use. Sometimes it kicks you into vacation mode that can't be shut off remotely. There is no other way to program it.
by
Response from RheemNov 14, 2023
Hi,
thank you for taking the time to write this review. We apologize for the inconvenience you have experienced, and we would like to opportunity to assist you with any questions or concerns you have about the application. Please call our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you.
Derius
thank you for taking the time to write this review. We apologize for the inconvenience you have experienced, and we would like to opportunity to assist you with any questions or concerns you have about the application. Please call our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you.
Derius
Nov 9, 2023
Issues upon issues
Had multiple issues during 2 years and 2 weeks I’ve had it so far. The technical support sent the parts out immediately and I was able to install them but unfortunately this time replacing parts did not solve the A004 error. I was instructed to do a warranty replacement which means a pro rated refund and purchase of a new water heater at current prices. And I’ll be responsible for installation costs as well. Which means I’ll be out at least another 1500-2000 dollars out of pocket. So watch out
by
Response from RheemNov 10, 2023
Hi,
Thank you for this review. We apologize for the inconvenience you have encountered with both your water heater and your Home Depot experience and hope the issue has been resolved. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance. If you still need assistance with your water heater, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Thank you for this review. We apologize for the inconvenience you have encountered with both your water heater and your Home Depot experience and hope the issue has been resolved. To better assist you with this issue, please contact HomeDepot.com customer service department at 1-800-466-3337 any day between 6 A.M and 2 A.M. EST. Home Depot Customer Service will be able to assist you with this issue or transfer you to your local store for more assistance. If you still need assistance with your water heater, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Oct 25, 2023
Some issues, but immediately saving money.
Good delivery. Smooth install until element leaked and was found to have somehow been spread open in the tank as if a tester found the leak, bent it from failing to remove it right, and then just put it back in as if "not my problem". Cut the element, replaced it, unit fired up no problem. When running full speed, it gets up to about 60 decibels but can't hear it in the house. Day one it used 11KWH less power than my electric normally consumed in a day. App is great.
by
Response from RheemOct 25, 2023
Hello James.
Thank you for the 4-star review! We hate to hear you had an issue with your water heater but are glad that you were able to quickly resolve it and be back with hot water. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Isaiah
Thank you for the 4-star review! We hate to hear you had an issue with your water heater but are glad that you were able to quickly resolve it and be back with hot water. If you ever need assistance or just have questions about your water heater, feel free to reach out to our Technical Support Team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Isaiah
Oct 18, 2023
Utilized a $700 incentive being offered by Energy Trust of Oregon to buy this water heater at a discounted price- score! Easy to install. Note that it does produce quite a bit of condensate, and runs a little noisy.
by
Response from RheemOct 20, 2023
Hi Spencer,
Thank you for this 4-star review. We are glad that installation of your new water heater was easy for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Thank you for this 4-star review. We are glad that installation of your new water heater was easy for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Sep 28, 2023
Easy do-it-yourself installation. Have it operating in the heat pump-only mode. The machine hardly runs at all and supplies plenty of hot water at 118 degrees. The heater is in the garage and you can barely hear it operating as the fan blows out cool air, I have not tried setting up the WIFI app as it does not affect the daily heater's operation. This is my second hybrid water heater system. You can't beat the efficiency they produce for the small amount of electricity or in my case solar energy these hybrid systems use.
by
Response from RheemSep 29, 2023
Hello James,
We are happy to hear you are enjoying the energy saving benefits of this Rheem Hybrid Water Heater. Thank you for the 5-star review and for choosing Rheem for your home!
Isaiah
We are happy to hear you are enjoying the energy saving benefits of this Rheem Hybrid Water Heater. Thank you for the 5-star review and for choosing Rheem for your home!
Isaiah
Sep 23, 2023
Water Heater Died After 2 Months
My new heat pump water heater simply died/won't turn on after just 2 months of normal use. The circuit breaker did not trip (so that wasn't the issue) but even after I reset it, the water heater still won't turn on. This happened Friday evening and of course Rheem's customer support is only open 8:00-5:00 Monday-Friday, so now for the next 3 days (or more) my family will have no hot water after spending $2000 on this unit. I will post an update on how Rheem will handle this issue.
by
Response from RheemSep 29, 2023
Hi Harris,
Thank you for this review. We apologize for the inconvenience you have experienced and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Thank you for this review. We apologize for the inconvenience you have experienced and hope the issue has been resolved. If you still need assistance, please call Technical Support at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST and one of our experienced analysts will be happy to assist you.
Derius
Sep 21, 2023
Exceeded expectations
Replaced 50 gallon gas water heater. The plumber never called back after viewing for install. So I installed myself. You may want to have Home Depot set up the install instead of hiring a plumber. Purchase was made in order to go electric now that we have solar on the roof. The heat pump mode alone has provided plenty of hot water with a quick recovery. We have 5 adults in a large house. Zip code 93551. Cold tap starts at 67 degrees F. Water heater is in our garage. The pump is relatively quiet (box fan on medium). Air from the exhaust is quite cold.
by
Response from RheemSep 29, 2023
Hi,
Thank you for this 5-star review. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Thank you for this 5-star review. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Sep 13, 2023
Replaced a 22 year old AO Smith (previous homeowner). Although we thought the old water heater worked well, we always seemed to run out of hot water. Since installing this Rheem 65 gal water heater not only do we never run out of hot water - our electric bill has dropped by one third. We are very pleased with the app as well. We are able to monitor our usage. Worth the extra cost of a non hybrid. Has a $500 rebate from our power company. We should have installed this 2 years ago!
by
Response from RheemSep 18, 2023
Hi Art,
Thank you for this 5-star review. We are glad that your new water heater works so well for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Thank you for this 5-star review. We are glad that your new water heater works so well for you. If you need assistance with your water heater, please contact our Technical Support team at 866-279-4566 between the hours of 7 A.M. and 7 P.M. CST. One of our experienced analysts will be happy to assist you.
Derius
Sep 11, 2023
Great Product!
I replaced a 20 year old gas water heater with this heat pump water heater. I had it delivered to the local home Depot and it arrived in good condition. It was fairly easy to install, especially given that this was the first time I had replaced a water heater. The only challenge I had was that I could not set up the smart functions using my android phone. I tried for 15 minutes and gave up. I tried an iOS device and it was able to connect immediately. From there, setup was very easy. I am running mine in heat pump only mode. Overall I'm very satisfied with the purchase and it is performing very well. The cost to run this is much lower than my gas water heater.
by
Response from RheemSep 14, 2023
Hello Sean,
We are happy to hear you are enjoying your new hybrid water heater! Thank you for taking the time to write this review. For assistance with getting the EcoNet App connected, please contact our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you. Thank you for choosing Rheem!
Isaiah
We are happy to hear you are enjoying your new hybrid water heater! Thank you for taking the time to write this review. For assistance with getting the EcoNet App connected, please contact our dedicated EcoNet Support Team at 800.255.2388 between the hours of 8 AM and 8 PM EST and one of our analysts will be happy to help you. Thank you for choosing Rheem!
Isaiah
0/0
Compare Similar Items
Nominal Tank Capacity (gallons) | |||
|---|---|---|---|
65 gal | 50 gal | 65 gal | 80 gal |
First Hour of Delivery (gallons/hr) | |||
75 | 67 | 75 | 87 |
Efficiency Level | |||
Super High | Super High | Super High | Super High |
Water Heater Profile | |||
Tall | Tall | Tall | Tall |
Required Volt Connection | |||
240 volt | 240 volt | 240 volt | 240 volt |
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