Outdoor Wi-Fi Cam with Motion Activated Floodlight, Black (2-Pack)

A:  Hello Laura, All our devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option. For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus plan. Once the original warranty expires, the device will be covered under Ring Protect Plus plan until you discontinue your subscription. Non-Ring and other third-party devices are not eligible for the extended warranty. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. All the best, Antonio from Ring

A:  I did not realize, nor did I know that I had such 'lifetime protection'. We've had this Ring for over 2 years & happy to say it is working fine.

A:  Hi Scott, Thank you for taking the time to share your experience with your Ring devices. We understand the importance of your lights working on your Ring camera devices so that you can see activity in your yard when it is dark outside. Being able to see and speak with visitors is a main feature of both the Ring Spotlight and Floodlight camera devices. Rest assured, we are here to provide you with steps to resolve these devices' failure to function as they were intended to. It sounds like your Floodlight Camera may need a hard reset in order to enter setup mode and connect to your home wifi network. If the light on your Floodlight Cam does not light up and flash and your Floodlight Camera is wired correctly and is receiving power, you can try performing a hard reset: To do this, hold down the top button for a full 30 seconds. After releasing it, the light on the bottom should flash a few times, indicating that your Floodlight Cam is restarting. Give it about a minute to fully complete this process, then try putting it in setup mode again by briefly pushing and releasing the top button. Here is a helpful support article with more troubleshooting steps as well: https://support.ring.com/hc/en-us/articles/115001278003-Floodlight-Cam-Setup-Mode. For your Spotlight Camera, it sounds like the motion settings may not have been set properly upon initial setup if you are not receiving motion notifications and only the lights are activating. Here are the steps to locate the motion settings: Tap the three lines on the top left of the screen. Tap Devices. Select the battery device that you want to adjust. Once you’re on the screen with the image of your device, tap Motion Settings. Then tap Motion Zones. Tap Customize Motion Zones and then Continue. Use the slider to adjust motion sensitivity from minimum to maximum sensitivity. Once you’ve drawn your motion zones and adjusted the motion sensitivity slider, the changes will take effect the next time the device detects motion. To apply your changes immediately, walk in front of your camera to create a motion event. Here is a link with additional steps to resolve if changing motion settings does not work for you: https://support.ring.com/hc/en-us/articles/360050360052-Customizable-Motion-Zones-for-Battery-Powered-Devices-. You can also reach out to our Ring Community. It is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your concern. Thank you, Nicole with Ring

A:  Well I check my order I did not see if they are 5G but my internet speed is, I love having them on each side of my house and They are not slow I see everything that show up near my backyard I hope that help

A:  Hello Myra, No, Ring Floodlight Cam is on compatible with wifi networks using 2.4 GHz. Wifi routers broadcast signals in the 2.4 and 5 GHz frequency. A 2.4 GHz connection travels further at a lower speed. A 5 GHz frequency provides faster speeds at a shorter range. The following article lists out the features of individual Ring security cameras along with a recommendation as to which model might be best for you: https://support.ring.com/hc/en-us/articles/115004687606-Ring-Security-Camera-Product-Comparison Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Antonio from Ring

A:  2.4 is the norm for this type of camera 

A:  I have five outdoor ring cameras with recording capability and I am only charged one fee per month for all of them together.

A:  Yes 

A:  Hello Noshir, Yes, the Basic plan covers video recording for one doorbell or camera. You add another Basic plan to cover the second device, or you have to option to upgrade to the Plus plan which covers an unlimited number of devices at one location. For more on info , please visit our website: https://ring.com/protect-plans Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! All the best, Antonio from Ring

A:  The one subscription only covers 1 camera, however, when you get the multiple subscription coverage, it includes multiple devices. Check with the retailer to make sure this is still the deal.