Hello,
Thank you for your feedback.
I would like to connect with you personally so that I can assist you with your installation process to ensure that we get your Ring device up and running for you.
Additonally, our optional cloud service plan for $3/month allows you to access/download/share past Ring videos. Without this service, you'll still receive real-time video alerts on your smartphone as well as have access to Live View.
Would you kindly contact me directly at Kaitlyn.rosenthal@ring.com so that I can work with you on this?
Thank you,
Kaitlyn R., Neighbor Satisfaction Specialist
Kaitlyn.rosenthal@ring.com