$17268
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Apply for a Home Depot Consumer Card- For Sensei SE+ tankless water heaters and M-series boilers
- Allows 8 tankless water heaters to share the same vent system
- Connects to WiFi and pairs with 1 Rinnai tankless water heater
- View More Details
How to Get It
Frequently Bought Together
Price:
$17268
Product Overview
Precisely engineered accessories can add even more reliability, convenience and flexibility to Rinnai Tankless Water Heaters. With Rinnai Common Venting, up to 8 tankless water heater units share the same vent system. This allows for significantly fewer wall or roof cuts, less labor, and longer vent lengths than ever possible with single-unit tankless water heater venting.
- Product works with all Rinnai Tankless water heater models manufactured during 2006 and after (except for model RH180 hybrid Tankless water heaters)
- The lime condition (LC) notification will not appear in the Rinnai app when the control-r Wi-Fi module is paired with the following series of Rinnai Tankless water heaters manufactured prior to 2009: VA, VB, K.A. and V53e
- Attaches to side of water heater via magnetic enclosure (indoor models only) or mounts to an indoor wall with supplied mounting hardware
- Pairs with only 1 Rinnai Tankless water heater
- Country of origin: China
- For use with SENSEI SE+ tankless water heaters (condensing) and m-series boilers
- Black finish
- Package quantity 1
- Plastic construction
- 1 year limited warranty
- *Note. Rinnai is changing the language in its warranty terms and conditions found in the current User Installation manuals. The existing statement will be replaced by the following: "This Limited Warranty applies only to products that are installed in the United States and Canada. Improper installation may void this Limited Warranty. It is recommended that a trained and qualified professional who has attended a Rinnai installation training class complete your installation." All warranties (old or new manual) will be honored as written above.
- California residents
Specifications
Dimensions
Product Depth (in.)
6 in
Product Height (in.)
6 in
Product Width (in.)
2 in
Details
Application
Water Heater
Compatible Brand/Model
Rinnai
Finish Family
Black
For Use With
Gas Tankless
Material
Plastic
Pack Size
1
Product Type
Wi-Fi Module
Product Weight (lb.)
1 lb
Returnable
90-Day
Warranty / Certifications
Manufacturer Warranty
1 Year limited warranty
Questions & Answers
Typical questions asked about products:
- Is the product durable?
- Is the product easy to use?
- What are the dimensions of the product?
Customer Reviews
Dec 26, 2021
Doesn't work - app never connects
I knew I was in for a bad time when I downloaded the required Rinnai app and it was full of 1-star reviews. The app is awful and I can never get it to connect. It seems that this is a common problem. Total waste of money.
by
Jun 4, 2021
I have a strong WiFi signal from a mesh router...
I have a strong WiFi signal from a mesh router system at home, so have not had as many issues with the connection dropping as some people have reported, but it has stopped working twice. Also, the app is a little rough around the edges. It's usable, but clunky.
by
Jan 18, 2021
Does not work
Terrible troubles with linking the Control-R box with wifi. Sometimes it takes days to figure out solution for linking. There are times when I don't even know why it starts working, or not working. Can't figure a clear solution. This can be maddening to have to waste time figuring it out !!!!! The Apps recent update made things worse.
by
Jan 17, 2021
Highly unreliable
Have had 2 fail in first year. Wifi often drops out. Doesn't seem to control the water heater reliably. Most recent software update does not appear to have been tested - it shows linked to the smartphone app and I can adjust the temperature, but it no longer allows me to start or stop recirculation - despite the app showing its running or not running, it may or may not be. Also with the latest update neither alexa, nor google home can reach it (tells user no devices registered)
by
Response from Product ExpertAug 25, 2021
Greetings,
I am so sorry to hear that you are having issues with the app. Please contact Rinnai directly at 1-800-621-9419 as they might be able to assist with troubleshooting.
Thank you!
I am so sorry to hear that you are having issues with the app. Please contact Rinnai directly at 1-800-621-9419 as they might be able to assist with troubleshooting.
Thank you!
Nov 26, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Response from Rinnai Product ExpertDec 14, 2020
Can you please email us your specific feedback at feedback@rinnai.us?--Tashay
Nov 19, 2020
Poor App/User Design
Just installed and I was able to use the app to get it set up, but what a poor user experience! Rinnai - spend a few bucks to get a user experience designer instead of an engineer to think about the user experience for the app! Examples:
- you can't set a timer for the system to turn on at 6 am and turn off at Midnight (12 am). Instead, you have to say 6am to 11:30pm (because it gets confused by the two am timers).
- using the QR code to register the heater is a great idea, but it couldn't read it and kept saying it was invalid, forcing a manual registration.
- there's an icon in the lower left corner of the app titled "Priority" but there's no explanation of what it does!
- if you have larger text settings on your phone, you can't read the text in the app (it doesn't scroll)
- Product information, which I assume should load if you've registered, is blank
- Demo is useless. Doesn't do anything. Instructions would be more appropriate.
All that being said, the wired controller that I have on my other Rinnai is equally non intuitive. Rinnai really needs to invest in some user-centric designers.
by
Response from Rinnai Product ExpertNov 19, 2020
Thank you for your detailed feedback. We've heard you and are excited to announce a new app coming out in the very near future that addresses many of your concerns. Please look forward to it in the next month or so and let us know how you like it.--Tashay
Nov 5, 2020
Does not stay connected to WiFi
The device connects and disconnects constantly. Spent hours with support on the phone.
Have two more smart controllers in the garage along side the Control-R (Genie garage door WiFi module and a WiFi light switch). Both maintain WiFi connection, but the Control-R is flaky. Essentially unusable.
by
Response from Rinnai Product ExpertNov 12, 2020
We are sorry for the issues you have had. Please email us feedback@rinnai.us. --Tashay
Jul 14, 2020
This review is based on the fact that it was...
This review is based on the fact that it was not compatible with my water heater. Probably would work fine with another type
by
Jun 12, 2020
Must Have
This is a great addition to our RUR-98. I had no issues connecting to my wifi. I did have a slight issue with pairing the push button but Rinnai customer service helped me out with that. The ability to use a voice assistant, in my case Alexa, and having the app for different commands/controls is awesome. I like that I can set multiple schedules for recirculation and that they are in 30 min increments vs. 1 hour increments on my other controler. I do however hope that there will eventually be 15 min increments added to the scheduling capabilities on the app. I read that you have to change the recirculation setting from economy to comfort, however Rinnai customer service said that is not necessary. There are alot of bad reviews on this unit and the app and I'm not sure why. I will update my review if things change but for now in my opinion this option should be built in to the units because it's a must have!
by
Jun 12, 2020
Must Have
This is a great addition to our RUR-98. I had no issues connecting to my wifi. I did have a slight issue with pairing the push button but Rinnai customer service helped me out with that. The ability to use a voice assistant, in my case Alexa, and having the app for different commands/controls is awesome. I like that I can set multiple schedules for recirculation and that they are in 30 min increments vs. 1 hour increments on my other controler. I do however hope that there will eventually be 15 min increments added to the scheduling capabilities on the app. I read that you have to change the recirculation setting from economy to comfort, however Rinnai customer service said that is not necessary. There are alot of bad reviews on this unit and the app and I'm not sure why. I will update my review if things change but for now in my opinion this option should be built in to the units because it's a must have!
by
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