#1 Home Improvement Retailer

Internet # 301328387

Model # RF265BEAESR

Store SKU # 1002430222

Store SO SKU # 1002425423

The product you chose is discontinued, but we found something similar you might like.
35.75 in. W 26.5 cu. ft. 3-Door Family Hub French Door Smart Refrigerator in Fingerprint Resistant Stainless Steel
  • Samsung
  • Model RF27T5501SR
  • Internet #312904454
  • Store SO SKU #1005456384
35.75 in. W 26.5 cu. ft. 3-Door Family Hub French Door Smart Refrigerator in Fingerprint Resistant Stainless Steel
Discontinued Model:

24.2 cu. ft. Family Hub French Door Smart Refrigerator in Stainless Steel

  • See inside refrigerator from anywhere with 3 built-in cameras
  • Customize Family Board: pictures, stickers, hand-written notes
  • Transition Spotify music from any mobile device to your fridge
  • View More Details

Product Details

Samsung's Family Hub refrigerator makes it easier to connect to what's most important to you: your family and home, whenever and wherever. Family Hub lets you manage your family's calendars, play music on Spotify, share pictures and stay connected right on your refrigerator. Now with Family Board, a digital bulletin board, you can customize pictures, add stickers and leave hand written notes for your family.
  • Samsung SmartThings app allows you to control all your smart devices and appliances; set lights, adjust the thermostat or monitor your baby's room
  • Create and share your shopping lists on your fridge or mobile device
  • Personalize your screen saver with your favorite photos, weather and animations
  • Stream music with Amazon Music, Pandora, iHeartRadio, Spotify Connect and TuneIn (radio)
  • See, hear and speak to anyone at the front door from your Family Hub with Ring Video Doorbell (sold separately)
  • Automatically assigns expiration notifications, based on items your cross off your shopping list
  • Sync calendars for family activities and events
  • Mirror your Samsung TV or Samsung phone full screen, directly on your Family Hub
  • Receive Wi-Fi updates so your fridge stays up-to-date with the latest features and apps
  • Intelligent voice assistant allows hands free navigation
  • Recognizes user's voice and provides a personalized experience
  • Plan a meal based on what food is inside your refrigerator
  • Share photos and notes from your mobile device
  • Nomiku - is a clip-on appliance that turns any pot into a temperature-controlled water bath, perfect for sous vide cooking. Never overcook a steak, never have chewy veggies, and never serve a warm cocktail again
  • GrubHub - 1-tap ordering of past restaurant orders
  • 2016 ENERGY STAR Certified - Meets the strict 2016 energy efficiency specifications and standards
  • Available in black stainless steel and stainless steel
  • Click Here for details on the services included with Delivery & Basic Hook-up, Installation options for Major Appliances, and Appliance Return Policy Information
  • Click here to learn more about Eco Options and Energy Efficiency
  • Click here for more information on Electronic Recycling Programs
  • California residents


Dimensions: H 70, W 35.75, D 35.63



Depth (Excluding Handles) (in.)
Depth (Including Handles) (in.)
Depth (Less Door) (in.)
Depth With Door Open 90 Degrees (in.)
Height to Top of Door Hinge (in.)
Height to Top of Refrigerator (in.)
Product Depth (in.)
Product Height (in.)
Product Width (in.)
Refrigerator Width (in.)


Appliance Category
Appliance Series
Samsung Family Hub
Appliance Type
French Door Refrigerator
Built-In and Standard Type
French Door
Color - Appliance Cabinet
Color - Door Handle(s)
Stainless Steel
Stainless Steel
Color/Finish Family
Stainless Steel
Defrost Type
Auto / Cycle
Door Finish
Energy Consumption (kWh/year)
Energy Efficiency Tier Rating
Tier II
Freezer Capacity (cu. ft.)
8 cu ft
Freezer Door Type
Pull Out Drawer
Freezer Features
Adjustable Leveling Legs, Adjustable Temperature Control, Ice Maker, LED Light Type, Sliding-Bulk Storage Baskets
Freezer Type
Bottom Door Freezer
General Features
Door Alarm, Hidden Hinge, Interior Light, LED Light Type, Wheels
Hub Required
Samsung SmartThings Hub
Ice Maker Features
Automatic Ice Level Control/Shutoff, Filtered Ice, Hidden Controls, Removable Basket
Ice/Water Dispenser
Installation Depth
Standard Depth
Number of Doors
3 Door
Number of Drawers
No Drawers
Number of Freezer Baskets/Bins
1 Basket/Bin
Number of Freezer Shelves
No Shelves
Number of Refrigerator Shelves
5 Shelves
Operational Features
Dual Evaporated Cooling System, Humidity Controlled Crisper, LED Controls
Power Options
Product Weight (lb.)
309 lb
Refrigeration Dispenser Features
Crushed Ice, Cubed Ice, Dispenser Location-In Door, Filtration Replacement Indicator Light, Filtration System, Water Dispenser, Water Filtration
Refrigerator Capacity (cu. ft.)
16 cu ft
Remote Access
Remote Access
Requires Hub?
Requires Smart Hub
Shelf Material - Freezer
No Shelf
Shelf Material - Refrigerator
Smart Home
Smart Home Enabled
Smart Home Protocol
Storage Features
Adjustable Door Storage, Deli Drawer, Gallon Door Storage, Removable Shelves, Slide-Out Fresh Food Shelves, Spill Proof Shelves
Temperature Control Type
Internal Digital
Total Capacity (cu. ft.)
24.2 cu ft
Voice Control Hub Required
Alexa via Samsung SmartThings Hub Voice Control via Proprietary App
Water Filter Replacement Model#
Works With
Alexa, Ecobee, Google, INSTEON, Proprietary App, Ring, Samsung SmartThings

Warranty / Certifications

Manufacturer Warranty
Five (5) years Parts and Labor on sealed Refrigeration system only* Ten (10) years Part and Five (5) years Labor on Digital Inverter Compressor (*Compressor, evaporator, condenser, drier, connecting tubing)

Questions & Answers

Q:We have had our refrigerator a little over a year and Bixby has already stopped working. It comes...
by|Dec 18, 2020
1 Answer
Answer This Question

A:  I am including a helpful troubleshooting guide to assist you with the Bixby app (https://bit.ly/3mxWBqk). Thank you for being a Samsung customer! ^Lena

by|Dec 18, 2020
    Q:will home depot delivery, install an ice maker water line if i dont have one in my house?
    by|Jun 6, 2020
    1 Answer
    Answer This Question

    A:  No

    by|Jun 12, 2020
      by|May 22, 2020
      2 Answers
      Answer This Question

      A:  If you are asking for the overall height of this unit, it is 70 inches.

      by|May 26, 2020

        A:  This family hub refrigerator is 70" high, Kelly. ^Lo

        by|May 25, 2020
          Q:does it have a camera and if so, can you use iPhone with it, and what type of doorbell can you use?
          by|May 22, 2020
          1 Answer
          Answer This Question

          A:  Hello, Sunshine. This family hub refrigerator does in fact have a camera and is compatible with both Apple iOS and the Ring Doorbell app. ^Lo

          by|May 25, 2020
            Showing 1-4 of 126

            Customer Reviews

            3.9 out of 5
            • 3.9
              out of 455 reviews
            • 63% recommend this product
            Filter by:
            Showing 1-10 of 455 reviews
            Terrible Ice Maker
            I wanted to love this refrigerator, I really did. My entire kitchen is Samsung (microwave, range, dishwasher) so of course, this sweet family hub refrigerator should be part of the package as well, right? Sure it looks great but it certainly has its fair share of flaws. For starters, the water leaks a little bit whenever you're finished dispensing water. If that isnt cleaned up immediately, it will drip down the door and leave stains. I realize this is not a huge deal in the grand scheme of things, but or the price of this refrigerator, it shouldn't be an issue. The real issues come when it comes to the ice maker! Be prepared to defrost the ice maker FREQUENTLY, once a week for best results. If you do not, the ice maker will clog up, stop making ice, and cause damage to the unit. While reading up on this issue, I learned that the refrigerator includes small heaters that run automatically in order to greatly reduce ice buildup, but this doesn't do the job. Every week I have to put the refrigerator in "engineer mode" to force run the defrosting heaters and then manually pull off the built up ice. This only occurs in the ice maker. I've had this unit for about 5 years now and it really has been good to me, but when people come over and comment on this beautiful appliance but then try to get ice from a nonfunctioning ice maker, it's embarrassing! Meanwhile, as I perform my weekly Friday night ritual of force running the defrosters (and listening to the annoying chime the refrigerator makes while force defrosting, I always wonder to myself, "was this worth it?" So, I'll let you decide. If ice isn't a big deal to you and you don't mind a broken ice maker, then sure, this may be the refrigerator for you. If you want ice and don't want to wipe up dribble from an appliance at this price point, please skip this model. I have attached photos before and after my weekly defrost showing the ice buildup, the cracked ice maker due to the buildup, and the cleared buildup after force running the defroster.
            Response from Samsung CareFeb 2, 2023
            Hi Marquis, We thank you for loving this Samsung refrigerator for so long. We are here to help with your experiences with the refrigerator model. We have released a firmware update that can help prevent and possibly resolve the ice maker being frozen over. Please ensure that this Family Hub refrigerator is connected to SmartThings and is connected to the internet so it can receive the latest updates. I have shared Samsung links below to help with your experience with the ice maker. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshooting/TSG01001791/ Connect Family Hub and non-Family Hub fridges to SmartThings: https://www.samsung.com/us/support/answer/ANS00087122/ I have also shared a Samsung link that will help with your water dispenser. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-is-dripping-from-the-dispenser 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145409941 to help our team pull up your information. Leo
              Terrible Product
              here are a few lowlights of my experience- the ice maker frosts over constantly which renders it useless. the water dispenser freezes up and will not dispense water. underneath the deli drawer it floods about every month or so and then that freezes into ice sheets. every 6 months the items in the freezer begin to melt and we must manually defrost the freezer. anything in the back of the refrigerator freezes even though we have it set at 44 degrees. much like the freezer, the refrigerator also needs to be manually defrosted every 6 months since the coils are completely covered in ice. the wifi turns off on its own, so you must constantly go into the settings and turn it back on. i am sure a styrofoam cooler and a block of ice is more reliable than this refrigerator.
              Response from Customer CareApr 19, 2022
              Hello Paul, Thank you for bringing this to our attention. I'm so sorry for having some problems with your 24 cu. ft. Family Hub™ 3-Door French Door Refrigerator in Stainless Steel We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To troubleshoot your concern here are some links that might help you. Ice maker not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Samsung refrigerator water dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01001875/ How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Leaking Refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852 In case you have any other concerns you may reach us via the following options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Reference number: 1144418161 Thank you for choosing Samsung. ^Ross
                Don’t buy this if you like ice!
                samsung made a defective refriderator and doesnt even have a part to fix the ice maker! do your research! i wish we did!
                Response from Samsung CareJan 11, 2021
                If there is anything we can do to resolve this concern, please feel free to contact us using the information below. If you have already tried troubleshooting the unit, we can look into other options. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142830449
                  Awesome features
                  [This review was collected as part of a promotion.] Took me awhile to learn but i got it i had to google on how to clean between the glass that was tough thete was no instructions in the book
                    • Recommended
                    This product is awesome!
                    [This review was collected as part of a promotion.] our kitchen has not been the same! the fridge has become the family communication hub, notes, coming events, and weather is always on display! this is the smartest appliance i have ever owned. it knows where it is geographically with time date and temperature. this fridge brings life to the kitchen including planning your meals! this model was a great value for the functions it offers! walker t shirley
                      • Recommended
                      Love it
                      Love it
                        • Recommended
                        It’s hard to store tall bottles and the door shelving is kind of weird. And the water always drip...
                        It’s hard to store tall bottles and the door shelving is kind of weird. And the water always drips down the fridge when getting ice. But overall sleek and modern.
                        Response from SamsungFeb 3, 2021
                        Hi PrettyP, Thank you for your feed back . Please know that your review does not go unnoticed and we value your opinion. I have provided a link that will provide more info regarding the unit dripping water from the dispenser.

                        Thank you for choosing Samsung. ^Nic. Samsung
                        • Verified Purchase
                        • Recommended
                        This fridge works great, the hub part and technology put into it is awesome, my phone links to th...
                        This fridge works great, the hub part and technology put into it is awesome, my phone links to the fridge so I can customize the hub with family photos and notes, radio and music. Love the fact I can see inside the fridge while I'm at the store or see the shopping list created on the fridge.
                        • Verified Purchase
                        • Recommended
                        Samsung forever
                        Easy to install , perfect fridge no comment . In one simple word you can’t go wrong with Samsung , all my alliances (whatever Samsung makes ) are from them and I will always buy Samsung Appliances
                          • Recommended
                          BUYER BEWARE
                          My model of refrigerator is no longer available, however, there is a class action lawsuit pending against Samsung and their refrigerators. This covers multiple models over multiple years. The ice makers freeze up and stop working. The back panel in the refrigerator freezes every couple of weeks and needs to be defrosted, even though these are supposed to be de-frostless. This causes the temperature in the refrigerator to rise to unsafe temperatures. The customer service at Samsung is non-existent. They don’t stand behind their product.
                            Showing 1-10 of 455 reviews

                            What We Offer

                            Appliance Washer Icon
                            Installation available on most appliances when you purchase required parts
                            Installation Requirements
                            Orange Dolly Icon
                            Move or
                            Haul Away
                            We'll move your old appliance to another room in your house, or haul it away for a fee
                            Orange Dollar Sign
                            Price Match
                            We will match prices including shipping of any other online competitor
                            Learn More
                            HDPP Allstate Icon
                            The Home Depot
                            Protection Plan
                            Get 24/7 support and our 3-day Service Guarantee

                            Delivery and Installation

                            Home Depot Refrigerator Delivery & Installation
                            This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Refrigerator from The Home Depot.
                            How To Measure For A New Refrigerator
                            Taking accurate measurements in your home is critical when purchasing a new refrigerator. Here are step by step instructions on how to do it correctly.

                            Please ensure the following prior to delivery:

                            • Water connection kit required
                            • 110V-grounded, 3-prong electrical outlet
                            • Water valve (shutoff) within 6 ft. of hook up
                            • Measure the delivery path and new appliance area to make sure that your refrigerator will fit perfectly
                            • Verify your existing electrical and water connections
                            • Empty & unplug your old refrigerator