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Internet # 301349964

Model # DW80M9960UG

Store SKU # 1003948387

Store SO SKU #1002475845

24 in Top Control Tall Tub WaterWall Dishwasher in Fingerprint Resistant Black Stainless, 3rd Rack, AutoRelease, 38 dBA

  • 38 dBA Quiet but powerful Waterwall cleans hard-to-reach places
  • AutoRelease Door - Door opens automatically to dry dishes faster
  • Zone Booster - Targets different zones of your dishwasher
  • View More Details

Product Details

About This Product

The WaterWall dishwasher has a first of its kind sliding spray bar that moves back and forth to deliver a powerful, streaming wall of water with remarkable cleaning results. The AutoRelease door opens automatically, to circulate air and accelerate drying time, while the third rack provides an additional loading capacity. With Zone Booster, you can target certain areas of the dishwasher with custom settings to wash delicate dishware and tough to clean pots, all in a single load.


  • WaterWall delivers a powerful, streaming wall of water for remarkable cleaning results
  • At the end of a washing cycle the door automatically pops open to circulate air and accelerate drying time
  • Zone Booster targets different zones of your dishwasher with custom settings
  • The third rack with Flextray is a removable rack that simplifies unloading silverware and over sized utensils
  • Enjoy virtually silent wash cycles, this dishwasher is quietest in its class
  • Remotely monitor and control the dishwasher from your smartphone with WiFi connectivity
  • ENERGY STAR rated, which means lower energy bills and carbon footprint than non-certified models
  • Speed up the wash with Express 60, a setting to clean dishes faster. It is ideal for lighter loads
  • Easily maneuver the adjustable racking system to maximize space when you are fitting in an oversized item
  • Fit 15 place settings in a single load
  • Digital Leak Sensor identifies leaks as small as 1 oz. and shuts itself off before water can escape
  • The indicator light shows whether the dishwasher is running and can be seen from across the room
  • Also available in Black Stainless Steel
  • 1 year manufacturer's warranty
  • Fingerprint resistant finish
  • Click here to learn more about Eco Options and Energy Efficiency
  • Click here for more information on Electronic Recycling Programs
  • California residents
     see Prop 65 WARNINGS

Product Information

Internet # 301349964

Model # DW80M9960UG

Store SKU # 1003948387

Store SO SKU #1002475845


Dimensions: H 33.88 in, W 23.88 in, D 25 in


Cut-Out Depth (in.)

24 in

Cut-Out Height (in.)

34.13 in

Cut-Out Width (in.)

24 in

Depth - Door Shut (with Handle) (in.)

24 in

Depth - Door Shut (without Handle) (in.)

24 in

Depth With Door Open 90 Degrees (in.)

46 in

Dishwasher Size

24 In.

Height - Maximum (in)

35 in

Height - Minimum (in)

33.88 in

Product Depth (in.)

25 in

Product Height (in.)

33.88 in

Product Width (in.)

23.88 in


Amperage (A)

40 A

Appliance Type



Fingerprint Resistant Black Stainless

Color/Finish Family

Black Stainless Steel

Control Location

Top Control

Control Type


Custom Door Panel Ready


Decibel (Sound) Rating

38 dBA

Dishwasher Features

3rd Rack, Automatic Temperature Control, Built-In Hose, Cycle Status Lights, Hard Food Filter, Hidden Controls, Self-Cleaning Filter

Dishwasher Rack Configuration

1st Rack- Fold Down Tines, 1st Rack- Removable, 1st Rack- Silverware Basket, 2nd Rack- Adjustable, 2nd Rack- Cup Clips, 2nd Rack- Fold Down Tines, 2nd Rack- Removable, Removable Silverware Basket, Stemware Holder

Dishwasher Wash Cycles

Auto, China/Crystal, Pots and Pans, Sensor Wash

Dry Options

Delay Start, Heated Dry, High Temperature Wash

Energy Consumption (kWh/year)


Energy Efficiency Tier Rating

Tier III

Handle Type

Pocket Handle

Number of Cycles


Number of Place Settings


Product Weight (lb.)

95 lb

Rack Material




Silverware Basket Location

In Rack

Sound Rating Range (Decibels)


Steam Function

Without Steam

Tub Material

Stainless Steel Tub

Voltage (V)

120 V

Warranty / Certifications

Certifications and Listings

NSF Certified, UL Listed

Manufacturer Warranty

1 year manufacturers warranty

Questions & Answers

Q:how can this dishwasher be new if comments go back to May of 2017
by|Apr 9, 2019
0 Answer
Answer This Question
Q:What does LC with astric mean?
by|Nov 7, 2018
2 Answers
Answer This Question

A:  The LC code stands for leakage check. The instructions for what to do are: If a water supply valve connection leak occurs, close the water supply valve and go to your house circuit breaker panel, set the dishwasher’s circuit breaker switch to off , and then contact the installer to fix. If the problem continues, contact an authorized Samsung service center.

by|Jan 18, 2019
    1 found this answer helpful

    A:  I definitely understand your concerns. The LC error code is when the dishwasher’s leak sensor detects moisture or the water reflector is blocked. Please follow this link (https://bit.ly/2N9SmEN) for troubleshooting steps for this issue. If further assistance is needed once the troubleshooting has been completed feel free to reach out to me I would be happy to assist you further. You can reach out to me directly via one of the following options and reference ticket number #. Thank you for being a Samsung customer. ^Cat • Facebook Messenger: http://m.me/samsungsupport • Twitter: https://twitter.com/messages/compose?recipient_id=18768513 • Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)

    by|Mar 31, 2019
      3 found this answer helpful
      Q:Does it come with a electical plug , or is it hard wired?
      by|Sep 28, 2018
      1 Answer
      Answer This Question

      A:  Good morning Gman3172! For all installation questions, please refer to the installation manual. To download a copy of the installation guide, please visit www.samsung.com/us. Thank you for choosing Samsung for your dishwashing needs. ^Cat

      by|May 6, 2023
        Q:Will this run on a typical 110 outlet for power?
        by|Aug 23, 2018
        1 Answer
        Answer This Question

        A:  Hey Fox0122! When preparing for installation, ensure that your power supply provides: An individual 120 Volt, 60 Hz branch circuit serving only your dishwasher with a 15 AMP fuse or circuit breaker. ^Gaby

        by|May 6, 2023
          1 found this answer helpful
          Showing 1-4 of 18

          Customer Reviews

          3.4 out of 5

          • 3.4 out of 116 reviews
          • 53% recommend this product
          Filter by:
          Showing 1-10 of 116 reviews
          good at first, but suffers long term
          Had this unit for about 5 years now. First year was great, but then performance has been dropping ever since. Waterwall deflection piece loses it's home position and causes errors and needs to be reset. Water jets have hard water build up and aren't as powerful, so dishes on the lower rack no longer get fully clean. Now the flex tray on the top rack has dried out and crumbled, and is $100 to replace.
          Response from Samsung CareJan 20, 2023
          We all know a working dishwasher is needed to have clean plates, Jaysal. Let's go ahead and provide you with some helpful guides on this. We recommend to prevent hard water build-up, you use the following: •Use a commercial dishwasher cleaner. •Use high-quality, fresh detergent with rinse aid. •Use a water softener additive designed for dishwashers. Please check this link to your user manual for details. Turn to page 33. https://downloadcenter.samsung.com/content/UM/201904/20190418142623338/DW9900M_DD68-00184A-06_EN_MES_R.pdf Since your dishwasher's job is to clean, it's easy to forget it has its own cleaning needs. But proper cleaning is an important part of dishwasher maintenance. Please check this link for details. Routine and deep clean your Samsung dishwasher https://www.samsung.com/us/support/answer/ANS00076793/ The Waterwall reflector error (7E) occurs on your dishwasher when the WaterWall reflector is unable to move. This means something is blocking or holding it in place. It can also happen if it has not been reattached correctly. Please check these links for details. Samsung dishwasher Waterwall reflector error code 7E https://www.samsung.com/us/support/troubleshooting/TSG01001927/ Samsung dishwasher is displaying an error code https://www.samsung.com/us/support/troubleshooting/TSG01002074/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145363688) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
            Exellent so far
            I have had this product for over 2 months and so far, I have no complaints. The product was acquired to replace a contractor installed failing dish washer. It was delivered and installed by the delivery guys. Super easy to use, beautiful to look at and enough room for the dishes and other kitchen utensils. Extremely quiet compared to the last one. You only know it is working when the water drains and you are next to it. The mobile application on the other hand is not ready for primetime. It only alerts you when the dish washer is done washing. I love the look and my wife has no complaint as well. I love this machine and would recommend it without any reservation.
            Response from SamsungFeb 3, 2021
            Hello konuohas, we appreciate all the wonderful details you highlighted about your new easy to use and beautiful looking Samsung dishwasher. Thank you for being valuable loyal member of Samsung. ^Lena Samsung
            • Recommended
            1 found this review helpful
            Dishwasher was easy to install. Cleans the dishes great with the new water wall feature. Quite ...
            Dishwasher was easy to install. Cleans the dishes great with the new water wall feature. Quite you don't really hear is running. Plays music when its done.
            Response from SamsungFeb 3, 2021
            Hey, Samsung strives to make units that are efficient in many ways. Cleaning as well as quietness in a unit are just a few of many. Thank you for choosing Samsung. ^SuSu Samsung
            • Verified Purchase
            • Recommended
            Quietest dishwasher ever!
            This dishwasher is so easy to use, does a great job cleaning, and is super quiet! You can easily forget that it is running, and won't remember until it's done!
            Response from Samsung CaresSep 26, 2019
            A perfect match is sometimes hard to find, but glad that you have found your match with Samsung's sleek design and quiet but powerful performance without having to sacrifice the cleanliness of your dishes. Welcome to the Samsung family experience. ^Cat
              • Recommended
              Very Quiet but doesn't clean well
              We purchased this for our newly built home 3 months ago based on the features it offered and its relatively good reviews. But so far its performance doesn't come close to what we'd expect from a machine at this price point. I've included pictures of some of its "basic" cleaning fails - fails that most of our previous dishwashers (models that were well below the price of this one) would not have had. I don't expect any dishwasher to get baked on cheese or burnt on foods off, but I do expect all machines to have no problem getting light greasy residue off ANY surface - afterall, hot water alone does a decent job on its own doing that. So add in a Finish Powerball Tab and Jet Dry, like I have been using for the past several years in all of my machines, and I easily expected this machine to have no problem with greasy residue and lightly soiled dishes. I've used the "heavy" cycle option, and have added the hi-temperature boost option in an attempt to get it to clean better but to no avail. I'm really surprised this dishwasher has such consistently good reviews for its washing capabilities and am just glad we haven't experienced any of the mechanical failures that seem to be its real shortcoming with most of the consumers that are unhappy with it. I'm beginning to wonder if our machine was somehow not installed correctly or has a defect? It runs just fine and is super quiet - it just doesn't clean that well?
              Response from Samsung CareApr 6, 2022
              Hi M Scott, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. We apologize for the inconvenience of the dishwasher does not clean the dishes well. We will surely notate this feedback for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide: Dishes aren't clean after a dishwasher cycle: https://www.samsung.com/us/support/troubleshooting/TSG01000962/ The best way to load the dishwasher: https://www.samsung.com/us/support/answer/ANS00062443/ You may check this link for future reference to reduce unnecessary repairs over the dishwasher's lifetime. https://www.samsung.com/us/support/answer/ANS00076793/ Dishwasher cycles, options, and settings: https://www.samsung.com/us/support/answer/ANS00084182/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DW80M9960US/AA If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144374734 Thank you for choosing Samsung. Have a great day. -Trisha-
                As a family with young kids this dishwasher is a lifesaver. The third rack is the best feature we...
                As a family with young kids this dishwasher is a lifesaver. The third rack is the best feature we have ever seen on a dishwasher, and is completely filled on every load. This is the perfect place for bottle nipples, rings, sippy cup lids, medicine cups, syringes, knives, utensils, beaters, and almost everything we ever need to wash. The middle rack is adjustable up or down to give more room to either the lower or middle rack, but we almost always have it adjusted down to allow for tall (pint) cups and bottles to fit. The lowest rack is still able to fit our dinner plates and small frying pans. The wifi feature is easily the second best feature after the third rack, although my wife prefers to use the controls on the dishwasher and has never used the app for control or notifications. However the app makes it simple to set the options exactly how you want them and save combinations as a favorite. It also gives you the exact time remaining and finish time, and also gives status messages about the dishwasher such as rinse agent running out or dishwasher basin needing to be cleaned. Overall the dishwasher looks great, is easy to load and use, and runs even more quietly than our old Bosch model that was one of the quietest available 9 years ago.
                • Recommended
                The quietest dishwasher I’ve ever heard! Sure, you can hear the gently swish-swish of the water ...
                The quietest dishwasher I’ve ever heard! Sure, you can hear the gently swish-swish of the water during each cycle and then you’ll hear the soft music to let you know that it’s almost done. I tried to make a video to show you just how quiet it is but I had difficulty with other noises from around the house getting in! The only time I could really get a good recording would be at night when every two and four legged beast was asleep, but even then it was too soft to record. At first I wasn’t sure why anyone would get wi-fi on an appliance, but I’m glad that we did. We can monitor and control the dishwasher remotely from a cellphone. We installed the dishwasher ourselves with no problem except that later in the day it beeped at us and we didn’t know why. I had installed the app and it showed that we had a water leak. Yes, indeed we did! Thank goodness we were alerted to this because it could have been a watery mess the next day. We easily reconnected our hose and we were off to clean dishes! The app isn’t the easiest to install but it comes in handy to monitor the dishwasher’s performance, especially when I forget to turn the machine on at night or if I didn’t close the door properly, but I can check on the status anywhere. About five minutes from the end of the cleaning the music goes off and the door soon opens up about four inches on its own to release the moisture and steam to make the dishes dry faster. Our biggest problem is getting used to the new racks and trying to figure out the best placement for our different size cups and bowls. When we have water bottles we can lower the adjustable upper rack or even remove the top flexible “Flextray” that is used to house knives, utensils or small items. We have several washing options to choose from. The Zone Booster targets pots and pans or you can select the water to intensify washing on the left or right side of the washer. We use the Express 60 option most of the time to conserve water. It’s ideal for light loads and cleans the dishes faster. You can always choose the Normal, Heavy or Delicate options, too. This Samsung Top Control Dishwasher has many features that will come in handy in our large household. So far it has proven to be a winner!
                • Recommended
                2 found this review helpful
                This energy and water wise friendly dishwasher is 24 inches wide and depending on how you take th...
                This energy and water wise friendly dishwasher is 24 inches wide and depending on how you take the measurement 34 1/4 to 34 3/4 inches in height (it has an adjustable prong on the bottom for balancing). It comes with two traditional loading racks and third smaller flat rack at the top of the machine for awkward items like big utensils, carving knives, etc. All the controls are on the door jam (pull out). This is great if you kids who like to press buttons when the door is closed! Best of all, it is very quiet. It is so quiet I have caught myself a few times going through the kitchen to make sure the blue light was on and it was actually working! And, the way it uses the water, it will not impact taking a shower while doing this dishes. There is no loss in water pressure or heat. The only caveat to set-up, which was incredibly easy -- hook up hose, water and electrical cord -- was the electrical cord. It is short. Like seriously short, short. It is only 2 feet or so and for our kitchen set up and where the dishwasher goes in accordance to our sink and electrical hook up, it was short by about 8 inches. They should move to a 4 foot cord! It comes with some preset loads like china/crystal and pots & pans. i like these when I cook Italian and have sauced pots. It cleaned it with minimal effort on my end. it also has the rinse, wash and sanitize cycles too. I primarily got this for the stainless steel look on the exterior. It cleans easy with a wipe. As for the cleaning, it works like every other dishwasher, but does have a "zone booster." This is supposed to hit certain sections of the washer during the cleaning process more than the other areas. The interior also needs to be cleaned from time to time. I think this is more for water/calcium buildup that may take place over time. The guidebook tells you how to do this. Certain parts need to be removed and washed out. The washer likes pods and does require a rinse/drying aide. The two upper racks are adjustable for height. This comes in handy because the utensil rack (top most rack) is largely unneeded most of the time and kind of takes up space. Thankfully, you can adjust the middle rack to accommodate for it. What makes this dishwasher different is that it does not use a swirling water projectile to clean the dishes. Instead it uses a bar that goes back and forth in the machine to create a wall of sprayed water. This is supposed to clean your dishes better. So far, I can't tell if it is any better or not. But it does get them clean! It also comes with an door that automatically opens itself to help dry your dishes faster and cool them off quick too. This can be tricky. It lets you know the cycle is done. It is also smartphone friendly and you can control it or check in on it with wi-fi. I have not used this though...and unlikely if I ever will. This in my opinion is an unneeded perk. You can set it with all sorts of load times and water usage pre-sets. The buttons though are super sensitive. They act more like a smartphone where just a bare minimum of touch to the button will sound a beep (every button makes some sort of noise). But it is not too bad, since you always have to press "start" too, to begin a cycle. Lastly, you will want to register your product. When you do it online, you will be taken to a page that shows you all the bells and whistles of the machine and how it operates. You might think you know everything your washer does, but until you go over this page, you probably don't. It has a 1 year warranty.
                • Recommended
                2 found this review helpful
                I got this dishwasher to replace a fairly new, but horribly functioning dishwasher. The old dishw...
                I got this dishwasher to replace a fairly new, but horribly functioning dishwasher. The old dishwasher did an awful job getting anything clean so I was hoping that this dishwasher would do a much better job and I was not disappointed. This dishwasher is stainless steel inside and out which gives it a nice appearance. The controls are on the top of the door and includes a timer that shows how much time is left in the cycle. The only problem with the appearance is that it tends to show a lot of fingerprints. This dishwasher has three racks on the inside. The bottom and middle racks are for normal sized items and the top rack is for small, lightweight items so they don’t fly around during the wash cycle. The left side of the bottom rack is for heavily soiled items if you select the “zone booster” button when you start the wash. You can select from the following cycles when you run a wash: Auto, normal, heavy, delicate, express 60, rinse only, and self-clean. The self-clean cycle is used if you want to clean the tub of the dishwasher. The following options are available when you run a cycle: speed booster, hi-temp wash, and sanitize. I think hi-temp wash and sanitize are self-explanatory but speed booster is a setting that allows the dishwasher to run a faster cycle. I have found that this dishwasher does an exceptional job of cleaning. I have put pans with baked on grease and other food items without any soaking or scrubbing and it cleans nearly everything off the pans. Although the pans were not perfectly clean, they were much cleaner than they would have been in any of my previous dishwasher. I’ve included photos of the pans I’m referring to. My only complaint of this dishwasher is regarding a feature I think is mostly useless. It has a feature called “smart control” which is supposed to allow you to control the dishwasher with your mobile device if you have the Samsung app. I downloaded the app and followed the instructions to the letter and I have never been able to get the feature to work. The app has recognized the dishwasher but it’s never worked when I’ve tried to control it with my phone. I’m not especially bothered by this feature not working because I don’t really have situations where I need to start the dishwasher remotely but if Samsung is going to offer it, it should work properly. This is an excellent dishwasher and I definitely recommend it but Samsung should work on the “smart control” feature.
                • Recommended
                2 found this review helpful
                Absolutely Fantastic! The first time I ran this dishwasher I had to open the door a few times to ...
                Absolutely Fantastic! The first time I ran this dishwasher I had to open the door a few times to be certain it was actually running - it is that quite! My old machine could be heard all over the house, but this machine is nearly silent and I only know it is running when I hear the occasional water draining into the disposal. There is a variety of cycle options with optional features such as Sanitize, Speed Booster and High-temp wash. I frequent the Sanitize and High-temp wash nearly every time, I mean why not? According to the manual the last rinse temperature reaches 163 degrees F vs the 131 to 154 degree range on other cycles. Count me in! Having the internal walls be stainless steel is a huge plus in keeping the internal machine clean (vs plastic). The third rack located at the very top of the dishwasher is something I haven’t seen before and wasn’t sure how I would like it. Short story... I love it! All those little gadgets that use to fall through the racks and end up on the bottom of my old dishwasher now have a dedicated place that even has it’s own spray nozzles from above to get everything clean. Check! The racks - everything is adjustable. The teeth slide up and down. Big pots are no longer being fandangled around, they sit perfectly in the racks. The options are endless but I don’t usually need to mess with them and they stay right where I leave them. The silverware holders are cleverly designed where you slide the handle into the holder so all the silverware isn’t laying on top of each other and not getting clean. For the first three weeks of using the machine I couldn’t figure out why there wasn’t an option to enable/disable drying (like on my old dishwasher). After closer examination of the base of the machine I realized Samsung did away with the nuclear fuel rod used to heat/dry old school dishwashers. I have lost countless plastics to it over the years. Well, no more. While I am still convinced there is some sorcery involved here, I can confirm that all my dishes - every single load - have come out dry. I have it set to the factory default and the door pops opens about 5 inches in the last 5 minutes to vent the steam off the hot dishes. It’s really cool. Sometimes the stars align and I will be there the exact moment the door pops open and I sit in awe as it did it all on it’s own. So proud! All in all this dishwasher is Fantastic! Buy it. You will not be disappointed. Sometimes, I load it with the filthiest dishes and they come back so clean and dry. There is only one detergent cup, but the manual gives you the green light to throw some extra detergent on the stainless steel door for those very dirty, heavy loads. So squirt away! I cannot attest to the use of detergent pods as I have never used them, nor do I plan to. Top Reasons I Love this Dishwasher: 1. Quiet (nearly silent) 2. Sanitize option 3. Cutlery 3rd rack 4. All racks are adjustable 5. The “Water wall” 6. No heating rod Thank you Samsung!!!
                • Recommended
                18 found this review helpful
                Showing 1-10 of 116 reviews

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                Delivery and Installation

                Home Depot Dishwasher Delivery & Installation
                This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Dishwasher from The Home Depot.

                Please ensure the following prior to delivery:

                • New dishwasher connection kit
                • Water supply line (shutoff) within 6 ft. of hook up
                • Electrical outlet within 6 ft. of hook up
                • The rough cabinet opening must be at least: 24" W X 24" D X 34–1/2" H
                • Measure your rough cabinet opening
                • Verify your existing electrical and water connections
                • Empty and unplug your old dishwasher