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Internet #

206344400

Model #

RF28JBEDBSG

Store SKU #

1001535206

Store SO SKU #

1001535193

27.8 cu. ft. Food Showcase 4-Door French Door Refrigerator in Fingerprint Resistant Black Stainless

(1162)Questions & Answers (219)
  • 2-in-1 door for quick access to drinks and condiments
  • Counter-height FlexZone drawer is optimized for organization
  • 28 cu. ft. capacity fits up to 28 bags of groceries
  • View More Details
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Product Details

This 28 cu. ft. Samsung refrigerator has a beautiful, sleek design that fits any kitchen decor. Food Showcase innovates the way you store food, giving you instant access to drinks and condiments with the exterior showcase; while the inner case lets you store large, fresh food items. Metal Cooling technology helps maintain consistent temperature throughout. Includes Twin Cooling Plus, Ice Master ice maker, and more.
  • Metal Cooling - Locks in cold and seals in freshness
  • Ice Master Ice Maker in the Refrigerator - Produces up to 10 lbs. of ice per day and stores up to 4.2 lbs. of ice
  • High-Efficiency LED Lighting - Gently brightens virtually every corner of your refrigerator
  • External Filtered Water and Ice Dispenser - Provides easy access to filtered water and cubed or crushed ice
  • Twin Cooling Plus - Maintains both high levels of refrigerator humidity and dry freezer conditions for ultimate freshness
  • ENERGY STAR Compliant - Meets strict energy efficiency specifications set by the government
  • Power Freezer and Power Cool Options - Provide easy access to filtered water and cubed or crushed ice
  • EZ Open Handle on Freezer Drawer - Lets you easily open you fully-stocked freezer
  • Two Humidity-Controlled Crispers - Help keep your fruits and vegetables organized and accessible
  • Tempered Glass Spill-Proof Shelves - Makes cleaning leaks and spills simple
  • Gallon Door Bins - Provide more shelf space inside the fridge
  • CoolTight Door
  • Dispenser Light - Allows you to see your glass, even in dim light
  • Door Alarm - Alerts you if the fridge or freezer is left open
  • Color Options - Also available in Stainless Steel
  • High-efficiency LED lighting is brighter, cooler, and more energy efficient; gently brightens every corner of your refrigerator
  • 4-Door French Door Refrigerator has 2 fresh food doors, plus the Food ShowCase door for easy access to on-the-go items, Counter-Height FlexZone Drawer, and 1 bottom-mount freezer drawer
  • Click Here for details on the services included with Delivery & Basic Hook-up, Installation options for Major Appliances, and Appliance Return Policy Information
  • Fingerprint resistant finish
  • Click here to learn more about Eco Options and Energy Efficiency
  • Click here for more information on Electronic Recycling Programs
  • California residents
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Specifications

Dimensions: H 70.0, W 35.75, D 36.5

Specifications

product
Installation Depth
Standard Depth
See Similar Items
Total Capacity (cu. ft.)
27.8
See Similar Items
Height to Top (in.)
68.875
See Similar Items
Dispenser Features
Water DispenserCubed Ice
Depth
34
See Similar Items
No of Doors
4 Door
See Similar Items
Height to Top of Door Hinge (in.)
70
See Similar Items

Dimensions

Depth (Excluding Handles)
34
Depth (Including Handles)
36.5
Depth (Less Door)
29.375
Depth With Door Open 90 Degrees (In)
48.25
Height to Top of Door Hinge (in.)
70
Height to Top of Refrigerator (in.)
68.875
Product Depth (in.)
36.5
Product Height (in.)
70.0
Product Width (in.)
35.75
Refrigerator Width (In.)
35.75

Details

Appliance Category
Refrigerator
Appliance Type
French Door Refrigerator
Color - Appliance Cabinet
Black
Color - Door Handle(s)
Stainless Handle with Black Tint
Color/Finish
Fingerprint Resistant Black Stainless
Color/Finish Family
Black Stainless Steel
Defrost Type
Auto / Cycle
Door Finish
Smooth
Energy Consumption (kWh/year)
720
Energy Efficiency Tier Rating
Tier I
Freezer Door Type
Pull Out Drawer
Freezer Features
Adjustable Leveling Legs, Adjustable Temperature Control, LED Light Type, Sliding-Bulk Storage Baskets
General Features
Child Lock, Door Alarm, Door-within-Door, Hidden Hinge, LED Light Type, Smudge-Proof, Wheels
Ice Maker Features
Automatic Ice Level Control/Shutoff, Control Lockout, Filtered Ice, Removable Basket
Installation Depth
Standard Depth
Number of Doors
4 Door
Number of Freezer Baskets/Bins
1 Basket/Bin
Number of Freezer Shelves
No Shelves
Number of Refrigerator Shelves
5 Shelves
Operational Features
Dual Evaporated Cooling System, Humidity Controlled Crisper, LED Controls
Product Weight (lb.)
391 lb
Refrigeration Dispenser Features
Crushed Ice, Cubed Ice, Dispenser Control Lock-Out, Dispenser Location-In Door, Filtration Replacement Indicator Light, Filtration System, Water Dispenser, Water Filtration
Returnable
Non-Returnable
Shelf Material - Freezer
No Shelf
Shelf Material - Refrigerator
Glass
Storage Features
Deli Drawer, Gallon Door Storage, Pizza Box Slot, Removable Shelves, Slide-Out Fresh Food Shelves, Spill Proof Shelves
Temperature Control Type
External Digital
Total Capacity (cu. ft.)
27.8
Water Filter Replacement Model#
HAF-CIN, HAF-CINS

Warranty / Certifications

Certifications and Listings
UL Listed
Manufacturer Warranty
One (1) Year All Parts and Labor; Five (5) Years Sealed System Parts and Labor; Ten (10) Years Compressor Parts Only
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Questions & Answers

219Questions
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Q:Why does the water stink coming out of the dispenser?
by|Nov 15, 2020
1 Answer
Answer This Question

A:  I am including a link to a helpful troubleshooting guide to support your concerns on the water dispenser issues (https://bit.ly/3nJJZy0). We thank you for choosing Samsung! ^Lena

by|Dec 23, 2020
    caret
    Q:Is it normal for ice to build up in the auto ice maker
    by|Aug 24, 2020
    2 Answers
    Answer This Question

    A:  Ours dost have ice buildup although we have run short of ice a few times because the lever plugged up.

    by|Aug 25, 2020

    A:  I am including a troubleshooting guide to support your concerns on the ice maker (https://bit.ly/3cqExeC). If you need further assistance, please feel free to reach out to us directly via one of the following options and reference ticket number #1142465535. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 We thank you for being a part of the Samsung family. ^Lena

    by|Sep 22, 2020
      caret
      Q:what kind of warrenty is with the 27.8
      by|Oct 31, 2019
      2 Answers
      Answer This Question

      A:  Hi there robert! The following is a link to the full terms and conditions of the manufacturer warranty: https://bit.ly/2oBz4gl. ^Jecca

      by|Nov 1, 2019

        A:  Perhaps you can't find the WARRANTY information you seek--which can be accessed on 3.2 million Google WARRANTY pages--because you're spelling the word WARRANTY incorrectly. Perhaps if you spelled it thusly: WARRANTY-- you'd find that this refrigerator has the same WARRANTY as all others. 1yr WARRANTY on the fridge except for a 10yr WARRANTY on the compressor.

        by|Oct 31, 2019
        caret
        Q:How do I set my freezer to 0? My freezer is not working actively.
        by|Mar 26, 2019
        2 Answers
        Answer This Question

        A:  You don't. Water freezes at 32F; there's no need to set it below 28F. Set the upper to 37F and let the freezer adjust. If it doesn't work, call Samsung if it's still under warranty. If not, call the junk man and buy a new fridge, but NOT a Samsung.

        by|Mar 26, 2019

        A:  Hey Joe, I understand learning a new product is tricky. On page 18 in the user manual, it will walk you in how to change the temperature. Here is a link that will take you there. https://bit.ly/2xRkBhR. Thank you. ^SuSu

        by|Mar 26, 2019
          Showing 1-4 of 219
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          Customer Reviews

          4.2 out of 5
          (1,162)
          • 4.2
            out of 1,162 reviews
          • 79% recommend this product
          Filter by:
          Showing 1-10 of 1,162 reviews
          Mar 6, 2023
          Problem from the star I bought it
          I been having problems with the ice maker from the beginning I don't even use the ice maker and now is not even working is not cooling need help too much money for a ice maker the don't work and not cooling
          by
          Response from SEA CareMar 8, 2023
          Having a working refrigerator is essential for storing your food, Mjoel23. Checking the settings is easy enough. Let me guide you. If your freezer is not freezing, or if your fridge or other temperature-controlled compartments (such as FlexZone) are not cooling, there are several options for fixing the problem and correcting the temperature. Please check these links for details. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/ 8 reasons why your Samsung refrigerator is not cooling https://www.samsung.com/my/support/home-appliances/8-reasons-why-your-samsung-refrigerator-is-not-cooling/ What to do if your refrigerator is not cooling | Samsung US https://www.youtube.com/watch?v=ogwmuhLH4G4 What temperature should I set my Samsung refrigerator to? https://www.samsung.com/us/support/answer/ANS00080450/ A few factors can cause an ice maker not to work. Please check these links for details. Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ You need a clean water filter to get fresh, filtered water and ice. Please check this link for details. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ When something goes wrong with your refrigerator, you may think all that's needed is a good reset. Please check this link for details. How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ I highly recommend visiting this link for the reference guide: Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806 How to maintain the ice maker in your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=EsbHtpc1ak4 If your Samsung refrigerator stops dumping ice, it may be because Child Lock is turned on. Please check this link for details. Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/ Samsung refrigerators have a few different lock functions, depending on what model you have. These include Control Lock, Child Lock, and Dispenser Lock. Please check this link for details. Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille
            Jan 14, 2023
            ICE MAKER has an issue with ice build.
            I bought this ref from Bestbuy 11/2017. The refrigerator is very pretty and the interior is designed for all uses. Exception is the ice maker, four months after installation the ice maker frozer up. Ice built up inside. Called and repair person replaced the the ice maker. Three months later same issue the ice maked froze up. Again the repair person came out, was information there was design problem and installed another ice maker with an additional fan to melt the ice? Was told there were no more updates and he could not do any more to fix the problem. So for the last years I have had to pull out the ice tray bucket DA63-06925A 032687, every month or so and defrost the inside of the compartment by hand removing all the ice that builds up inside the unit. Just like my old ref with the ice box. I noticed this last time that the bucket had now developed a hair line crack in the bottom, I used my flue gun to cover the crack. Hope it will hold. Would like to know if there is a replacement for the bucket and also for the tray in the door has now developed a small hair line crack. So can I find a replacement for these items? I love the refrigerator except for the ice maker issue.
            by
              Jan 17, 2022
              Junk
              ice maker froze over within 1 year of buying and spent the next couple months hacking ice out or using a hairdryer . a quick search would have saved me cause its flooded with reports of problems with most samsung ice makers which according to most buyers craps out right about when the warranty expires. god forbid samsung acknowledges the problems ,offers some kind of fix and makes it right with theyre customers. im now stuck without an ice maker till i get sick of buying ice at the store and finally buy a fridge/freezer that works and put this junk out in the garage.
              by
              Response from samsungcareJan 19, 2022
              Hey, Ryan. We realize how you must feel about the situation, and are working with customers to resolve this issue. For assistance with this concern. Please contact our Social Media team by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 This is your ticket number: 1144091238
                Apr 25, 2021
                We've had so many issues with this refrigerator. Indoor water tray area started showing wear afte...
                We've had so many issues with this refrigerator. Indoor water tray area started showing wear after about a month! It looks horrible, like the paint has chipped off. Why they didn't include a removable water tray, I'll never know. Icemaker doesn't align properly with hole in door, so we get ice, but then open the door and ice falls out. It's awful. Cheaply made shelves in door. We had a repairman come to give us new shelves because a small spring was missing on one. ??? Plastic that wraps around doors (doors shipped separately, btw) doesn't come out of the seams when installers take it off, so you have little plastic wrap bits along the edges for months. Ridiculous. You don't need to door in door feature. Seems cool at first, but then it's just an annoyance. Don’t do it!
                by
                Response from SamsungApr 28, 2021
                Hello tenderlimb, I know how frustrating it can be when results and expectations do not meet. You are a valued Samsung customer and your feedback is important to us. We manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143252535) and it will help our team pull up your information. We thank you for choosing Samsung. ^Lena Samsung
                  Nov 5, 2020
                  Very nice except for the icemaker. I love it
                  i really love everything about this fridge we have had it for 3yrs. but the icemaker stops working all the time.
                  by
                  Response from Samsung CareNov 6, 2020
                  Thank you for bringing this to our attention. Constructive criticism is always welcome and helps us improve our products. To help get your unit back working correctly, try taking a look at the link below's troubleshooting steps. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109344/
                    • Recommended
                    Aug 12, 2020
                    Ice maker ishorrible
                    after getting extended warranty and getting ice maker “fixed” multiple times i came home to water all over my floor and leaked into the basement ceiling! not very happy with this type of quality. looks like most other customers are having same issue. better save your money and buy something different. i’m off to clean up my basement, wish me luck.
                    by
                    Response from Samsung CareSep 15, 2020
                    We take this concern very seriously and would like to do everything that we can to help resolve this issue. Ensuring our customer's safety is our utmost concern. We would need to gather more information on your situation. Please contact us by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                      Jul 22, 2020
                      Unreliable and dangerous product
                      as everyone is saying, the ice maker in this thing never worked properly. 5-6 months ago, the ice maker stopped working completely and now i m getting it repaired using external warranty. However, the bigger problem that i ran into was the glass shelve exploded in my wife's hand while cleaning it, and scattered all over my kitchen. pictures are attached. i ended up placing the order for the glass which is ridiculously expensive for something that breaks and is unsafe. i should have gone with another brand refrigerator. i wonder what else will start breaking.
                      by
                        May 3, 2020
                        I have had this refrigerator for almost a year and a half. This was easily the biggest waste of m...
                        I have had this refrigerator for almost a year and a half. This was easily the biggest waste of money that I have ever purchased. The freezer freezes up within a week of going through all of the steps Samsung suggests to thaw out and reset. 1/3 of the refrigerator is useless since the Ice Maker demands to not function properly. Samasung refuses to acknowledge the issue and only offers to send a technician out, at your cost, to "fix" it (thaw it out and allow it to work for a week, again). DO NOT purchase this product. Samasung will not stand behind it.
                        by
                          1 found this review helpful
                          Nov 23, 2019
                          Ice Maker keeps breaking despite 4 repairs
                          ice maker broke. fixed under warranty. happened 2 more times. fridge was replaced. happened again. technician replaced it with newer version. 8 months later happened again. out of warranty now.
                          by
                          Response from Samsung CaresNov 26, 2019
                          I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link http://bit.ly/2ssxImE to assist you with finding a local certified Samsung service center. Thank you for being a Samsung customer! ^Cat
                            May 26, 2019
                            Before buying this refrigerator do your research on Samsung fridges. There is a class action laws...
                            Before buying this refrigerator do your research on Samsung fridges. There is a class action lawsuit. We are still trying to get it fixed. Ice maker freezes over. Almost every other week now. It’s been a constant problem. Please please look at all the issues this fridge has before buying.
                            by
                              Showing 1-10 of 1,162 reviews

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