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Internet # 205143861

Model # RF28HDEDBSR

Store SKU # 1000048017

Store SO SKU # 1000047981

27.8 cu. ft. Food Showcase French Door Refrigerator in Stainless Steel

Questions & Answers (107)
  • Food Showcase Door gives you easy reach of key items
  • Metal Cooling locks in cold, seals in freshness
  • 28 cu. ft. capacity fits up to 28 bags of groceries
  • View More Details
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Product Details

This 28 cu. ft. Samsung refrigerator has a beautiful, sleek design that fits any kitchen decor. Food Showcase innovates the way you store food, giving you instant access to drinks and condiments with the exterior showcase; while the inner case lets you store large, fresh food items. Metal Cooling technology helps maintain consistent temperature throughout. Includes Twin Cooling Plus independent cooling system, CoolSelect Pantry for 3 separate temperature controls that allows you to thaw or chill your food to the perfect temperature and Ice Master for producing more ice per day while saving space in your refrigerator.
  • Twin Cooling Plus System - Maintains both high levels of refrigerator humidity and dry freezer conditions for ultimate freshness
  • Ice Master Ice Maker in the Refrigerator - Produces up to 10 lbs. of ice per day and stores up to 4.2 lbs. of ice
  • ENERGY STAR Compliant - Meets strict energy efficiency specifications set by the government
  • CoolSelect Pantry - Provides optimal temperature control for our food storage needs with Deli, Fresh and Chilled options
  • External Filtered Water and Ice Dispenser - Provides easy access to filtered water and cubed or crushed ice
  • High-Efficiency Top and Side LED Lighting - Gently brightens virtually every corner of your refrigerator
  • Power Freezer and Power Cool Options - Provide easy access to filtered water and cubed or crushed ice
  • EZ Open Handle on Freezer Drawer - Lets you easily open you fully-stocked freezer
  • 2 humidity-controlled crispers - help keep your fruits and vegetables organized and accessible
  • Tempered Glass Spill-Proof Shelves - Makes cleaning leaks and spills simple
  • CoolTight Door - Helps prevent cool air from escaping and metal cooling technology maintains a consistent temperature to maintain freshness
  • Door Alarm - Alerts you if the fridge or freezer is left open
  • Water Filter Indicator - Reminds you when it's time to replace the filter so you get the freshest, cleanest water from you refrigerator
  • Accessories - HAF-CIN/EXP Water Filter
  • Warranty - One (1) year parts and labor on refrigerator; five (5) years parts and labor on sealed refrigeration system only; ten (10) years parts and five (5) years labor on digital inverter compressor
  • High-efficiency LED lighting is brighter, cooler and more energy efficient; gently brightens every corner of your refrigerator
  • 3-Door French Door Refrigerator has 2 fresh food doors, plus the Food ShowCase door for easy access to on-the-go items and 1 bottom-mount freezer drawer
  • Click Here for details on the services included with Delivery & Basic Hook-up, Installation options for Major Appliances and Appliance Return Policy Information
  • Click here to learn more about Eco Options and Energy Efficiency
  • Click here for more information on Electronic Recycling Programs
  • California residents
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Specifications

Dimensions: H 70.0, W 35.75, D 36

Specifications

product
Installation Depth
Standard Depth
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Total Capacity (cu. ft.)
27.8 cu ft
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Height to Top (in.)
68.875
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Dispenser Features
Water DispenserCubed Ice
No of Doors
3 Door
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Depth (Excluding Handles) (in.)
33.5
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Height to Top of Door Hinge (in.)
70
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Dimensions

Depth (Excluding Handles) (in.)
33.5
Depth (Including Handles) (in.)
36
Depth (Less Door) (in.)
28.88
Depth With Door Open 90 Degrees (in.)
49
Height to Top of Door Hinge (in.)
70
Height to Top of Refrigerator (in.)
68.875
Product Depth (in.)
36
Product Height (in.)
70.0
Product Width (in.)
35.75
Refrigerator Width (in.)
35.75

Details

Appliance Category
Refrigerator
Appliance Type
French Door Refrigerator
Built-In and Standard Type
French Door
Color - Appliance Cabinet
Gray
Color - Door Handle(s)
Stainless Steel
Color/Finish
Stainless Steel
Color/Finish Family
Stainless Steel
Defrost Type
Auto / Cycle
Door Finish
Smooth
Energy Consumption (kWh/year)
724
Energy Efficiency Tier Rating
Tier I
Freezer Capacity (cu. ft.)
8.9 cu ft
Freezer Door Type
Pull Out Drawer
Freezer Features
Adjustable Leveling Legs, Adjustable Temperature Control, LED Light Type
Freezer Type
Bottom Door Freezer
General Features
Child Lock, Door Alarm, Door-within-Door, Hidden Hinge, LED Light Type, Wheels
Ice Maker Features
Control Lockout, Filtered Ice, Removable Basket
Ice/Water Dispenser
Both
Indoor/Outdoor
Indoor
Installation Depth
Standard Depth
Number of Doors
3 Door
Number of Drawers
No Drawers
Number of Freezer Baskets/Bins
1 Basket/Bin
Number of Freezer Shelves
No Shelves
Number of Refrigerator Shelves
5 Shelves
Operational Features
Dual Evaporated Cooling System, Humidity Controlled Crisper, LED Controls
Product Weight (lb.)
360 lb
Refrigeration Dispenser Features
Crushed Ice, Cubed Ice, Dispenser Control Lock-Out, Dispenser Location-In Door, Filtration Replacement Indicator Light, Filtration System, Water Dispenser, Water Filtration
Refrigerator Capacity (cu. ft.)
18.9 cu ft
Returnable
Non-Returnable
Shelf Material - Freezer
No Shelf
Shelf Material - Refrigerator
Glass
Storage Features
Adjustable Door Storage, Deli Drawer, Gallon Door Storage, Pizza Box Slot, Removable Shelves, Slide-Out Fresh Food Shelves, Spill Proof Shelves
Temperature Control Type
External Digital
Total Capacity (cu. ft.)
27.8 cu ft
Water Filter Replacement Model#
HAF-CIN, HAF-CINS

Warranty / Certifications

Certifications and Listings
UL Listed
Manufacturer Warranty
One (1) Year All Parts and Labor Five (5) Years Sealed System Parts and Labor Ten (10) Years Compressor Parts Only
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Questions & Answers

107Questions
caret
Q:ICE MAKER NOT WORKING?
by|Jul 27, 2020
1 Answer
Answer This Question

A:  Hey, Patricia. Here is a link that provides some troubleshooting steps to get your ice maker working properly again (https://bit.ly/2VeH82N). ^Lo

by|Jul 28, 2020
    caret
    Q:Need to replace a broken part at bottom of showcase door. Where are REPLACEMENT PARTS & PICTURES...
    by|May 16, 2020
    2 Answers
    Answer This Question

    A:  Hello, Ken. Please reach out to our parts distributor via Samsungparts.com or by calling (800)627-4368 for assistance in purchasing replacement parts. ^Lo

    by|May 22, 2020

      A:  Hi Ken, unfortunately the Home Depot does not supply replacement parts. Please contact the manufacturer for parts and services. We apologize for the inconvenience. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot!

      by|May 19, 2020
      caret
      Q:How to adjust the temperature of the ice box
      by|Feb 14, 2020
      1 Answer
      Answer This Question

      A:  Samsung recommends that you keep the fridge set to 38 degrees and the freezer set to -2 for optimal performance. Pages 40-44 of this user manual has further instructions on adjusting those temperatures (http://bit.ly/2RfhlWq). ^Lo

      by|Feb 17, 2020
        caret
        Q:My ice maker has ice formed around the actual ice maker. I can no longer even get dispenser unit...
        by|May 9, 2019
        2 Answers
        Answer This Question

        A:  I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139745942. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat TMS #:3901

        by|May 10, 2019

          A:  You will have to probably defrost the whole refrigerator. I’ve had my ice maker repaired 4 times, I have the extended warranty. The lemon policy doesn’t count unless they replace a part. So it’s a nice refrigerator,but the ice maker is a piece of junk

          by|Jun 10, 2019
            1 found this answer helpful
            Showing 1-4 of 107
            caret

            Customer Reviews

            3.7 out of 5
            (568)
            • 3.7
              out of 568 reviews
            • 68% recommend this product
            Filter by:
            Showing 1-10 of 568 reviews
            Nov 18, 2023
            Ice Maker = Crap | Freezer Unthaws on its Own
            Bought this refrigerator about 5 years ago. Loved the design and features, but the ice maker is crap. It is constantly freezing. I've used the codes to de-ice it, but it takes several attempts. Now just use a hair dryer to melt the ice. Additionally, and more importantly, we noticed food in the freezer would become partially unthawed, then would freeze again. This would happen haphazardly and on its own. I recently did a little Googling and people are getting sick because of this. Am going to dump this thing and purchase something other than Samsung.
            by
            Response from SEA CareNov 21, 2023
            Hello there, Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Camille
              Nov 29, 2022
              Worst purchase of my life
              We purchased this refrigerator in 2014 or 2015. It worked fine for a while well past any warranty period. We loved the features and the special front door. Then the ice maker started to freeze over. Then the inside of the fridge stopped cooling because the cooling element in the back froze over. Since that started, we have had to defrost the inner workings of our fridge 3 times. Worst design I’ve ever seen. It should be criminal how these terrible refrigerators are still the dominant brand in so many big box retail stores. Truly awful products. I warn friends to stick to Samsung TVs and phones only please. Samsung appliances are overpriced garbage. So disappointed.
              by
              Response from SEA CareDec 1, 2022
              Greetings, We know the importance of your refrigerator cooling correctly to store your foods, and always have a stock of fresh ice in your freezer. We can help you. Most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator. Please check the links below for helpful details. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshooting/TSG01001791/ Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all How to reset your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/ You can also refer to these videos for a visual walkthrough. What to do if your refrigerator is not cooling | Samsung US: https://www.youtube.com/watch?v=ogwmuhLH4G4 Understanding ice clumps and other Samsung refrigerator ice maker issues | Samsung US: https://www.youtube.com/watch?v=WHPiuBBUC2E How to maintain the ice maker in your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John
                Jul 21, 2022
                Faulty ice maker
                I own a samsung RF28HDEDPWW refrigerator. It was working fine for about a year then suddenly the ice maker started freezing up into a block of ice. This is a major flaw in a number of samsung ice makers that the company refuses to fix. Very disappointed in the lack of concern for this faulty ice maker issue affecting multiple models of refrigerators.
                by
                Response from Samsung CareJul 21, 2022
                Greetings! Thank you for your honest feedback, and we hope you are in good health. We are saddened to know that this has happened to you. Your feedback helps us understand where we can take steps to improve our product and service. I have shared Samsung links below that can help address your concerns with the ice maker. The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ The ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc I have also shared the user manual link below. Please access the link and turn to page 38 for additional steps if needed. https://downloadcenter.samsung.com/content/UM/201904/20190418154422601/DA68-03029A-11-190308.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144720131 Leo
                  Jun 27, 2022
                  This is a defective fridge that cannot be fixed!!!
                  we bought ours a few years back and i really wish i had read all these reviews about the ice maker. it really is a pain. i have an ice jam in there typically after about a week and i have to squirt hot water in there to melt all the ice. even turning the ice maker off won't fix it, it still jams up. i love everything else about the fridge, but after dealing with this for a few years i can't take it anymore and we're scrapping it and buying a new fridge. i don't want to bother trying to have it repaired because all the reviews say people have spent tons of money and it never gets fixed. it is a bad design. my only hope is to get some cash from the class action suit eventually.
                  by
                  Response from Samsung CareJun 29, 2022
                  Hi Dennis, Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly. We understand it is important to have a working ice maker to prevent us from having to stock up on ice for parties and special occasions you host at home. We will surely notate this feedback for better products and services in the future. For future reference, I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Water comes out when I try to dispense ice: https://www.samsung.com/us/support/troubleshooting/TSG01109814/ Water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF23HTEDBSR/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144647117 Thank you for choosing Samsung. Have a great day. -Trisha-
                    Oct 20, 2021
                    Class action anyone?
                    how is there not a class action on the samsung fridge yet. for two years i fought with samsung to fix the fridge, it would ice up around the fan which would stop all air circulation. they finally did something so it doesn't stop anymore, but it constantly sounds like the fan is hitting ice, it is super loud. as for the ice maker, we have all but given up. chipping out the ice build-up in the ice maker gets so old, and my wife and i fight about who's turn it is (it's definitly her's since i'm the only one that has ever done it) to clean it. sure wish samsung could make this right somehow, i might be willing to consider giving them a 2nd chance.
                    by
                      May 4, 2021
                      Grandma's fridge is better
                      this fridge is a health hazard. why? because temperature can vary by more than 20 degrees in both the fridge and the freezer. the ice maker is a long running defect that just keeps on frosting over.
                      by
                        Jan 14, 2021
                        Biggest Piece Of Junk!
                        We bought this from Home Depot in 2014. Just after the warranty ran out the ice maker started dripping then freezing up. We have to take the hair drier to it every two weeks just to get a little bit of semi-frozen ice, and that only lasts for about 2 weeks at the max then we have to do it again. Then if that wasn't enough, the coils in the center of the fridge started freezing up and turns into a block of ice which hits the fan motor and makes all kinds of noise. It's been 4 weeks since I took it apart last time to thaw it out and now it's doing the same thing again. This time it's frozen so bad I had to remove everything from the fridge so it will thaw out just to get the cover off. PIECE OF JUNK!. Just look at the Samsung forums and look at all the complaints about this fridge that are similar to mine and Samsung won't do anything about it. I have an old Kenmore in the garage that I replaced with this piece of junk and it's still working like a champ AND has the best ice maker ever. This thing is going to the trash tomorrow and I'm going to get a Whirlpool! Thanks Samsung.....stick to making TV's!
                        by
                          2 found this review helpful
                          Sep 23, 2020
                          Frozen
                          disappointed with this unit which i purchased in oct 2015. about 2 years in it started making loud noises. tech from company i bought it from found the back coils were frozen inside the fridge. thawed. this has happed 2 times since then and based on how long it takes it will likely strike again soon. this week though i found the inside temp to be 30 degrees despite being set at 44. my warranty is up so now i have to start paying to keep it running.
                          by
                          Response from Samsung CareSep 24, 2020
                          I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
                            Apr 30, 2020
                            Ice Master Very Poor Quality
                            have to thaw icemaker biweekly or no ice. it started after 1 year of use. also, need to make cleaning easier. hard to remove bottom shelf glass & bins. keeps stuff cold. outside door is nice.
                            by
                            Response from Samsung CareJul 1, 2020
                            I know how frustrating it can be when expectations and results do not meet. If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142126204. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Lena
                              Apr 29, 2020
                              Will need repair in less than a year
                              samsung has some major flaws in their water systems causing back unit to freeze which makes fan thump for a few days then die.
                              by
                              Response from Samsung CareJul 1, 2020
                              If you are still having issues with your unit, I would love to speak to you about this matter and set up service. Please feel free to reach out to me directly via one of the following options and reference ticket number #1142126133. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Lena
                                Showing 1-10 of 568 reviews

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                                Home Depot Refrigerator Delivery & Installation
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                                • Water connection kit required
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