A: Hey, Patricia. Here is a link that provides some troubleshooting steps to get your ice maker working properly again (https://bit.ly/2VeH82N). ^Lo
A: Hello, Ken. Please reach out to our parts distributor via Samsungparts.com or by calling (800)627-4368 for assistance in purchasing replacement parts. ^Lo
A: Hi Ken, unfortunately the Home Depot does not supply replacement parts. Please contact the manufacturer for parts and services. We apologize for the inconvenience. We appreciate your business and look forward to serving you in the future. Thank you for shopping Home Depot!
A: Samsung recommends that you keep the fridge set to 38 degrees and the freezer set to -2 for optimal performance. Pages 40-44 of this user manual has further instructions on adjusting those temperatures (http://bit.ly/2RfhlWq). ^Lo
A: I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139745942. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We thank you for being a part of the Samsung family. ^Cat TMS #:3901
A: You will have to probably defrost the whole refrigerator. I’ve had my ice maker repaired 4 times, I have the extended warranty. The lemon policy doesn’t count unless they replace a part. So it’s a nice refrigerator,but the ice maker is a piece of junk