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Internet # 304631511

Model # RF28N9780SG

Store SKU # 1003135250

Store SO SKU #1003135250

27.9 cu. ft. Family Hub 4-Door French Door Smart Refrigerator in Fingerprint Resistant Black Stainless

  • See inside refrigerator from anywhere with 3 built-in cameras
  • Customize Family Board: pictures, stickers, hand-written notes
  • Transition Spotify music from any mobile device to your fridge
  • View More Details

Product Details

About This Product

Samsung's Family Hub refrigerator makes it easier to connect to what's most important to you: your family and home, whenever and wherever. Family Hub lets you manage your family's calendars, play music on Spotify, share pictures and stay connected right on your refrigerator. Now with Family Board, a digital bulletin board, you can customize pictures, add stickers and leave hand written notes for your family.

Highlights

  • Samsung SmartThings app allows you to control all your smart devices and appliances; set lights, adjust the thermostat or monitor your baby's room
  • Create and share your shopping lists on your fridge or mobile device
  • Personalize your screen saver with your favorite photos, weather and animations
  • Stream music with Amazon Music, Pandora, iHeartRadio, Spotify Connect and TuneIn (radio)
  • See, hear and speak to anyone at the front door from your Family Hub with Ring Video Doorbell (sold separately)
  • Automatically assigns expiration notifications, based on items your cross off your shopping list
  • Sync calendars for family activities and events
  • Mirror your Samsung TV or Samsung phone full screen, directly on your Family Hub
  • Receive Wi-Fi updates so your fridge stays up-to-date with the latest features and apps
  • Intelligent voice assistant allows hands free navigation
  • Recognizes user's voice and provides a personalized experience
  • Plan a meal based on what food is inside your refrigerator
  • Share photos and notes from your mobile device
  • Recognizes users voice and provides personalized content
  • FlexZone - Convert from freezer to refrigerator with the touch of a button
  • Adjustable Shelves Ideal for tall, oversized items
  • Wine Rack Custom wine rack ideal for use in your FlexZone when storing wine and your favorite beer
  • 28 cu. ft. capacity Large capacity to fit all your favorite foods
  • Fingerprint resistant finish
  • Click Here for details on the services included with Delivery & Basic Hook-up, Installation options for Major Appliances, and Appliance Return Policy Information
  • Click here to learn more about Eco Options and Energy Efficiency
  • California residents
     see Prop 65 WARNINGS

Product Information

Internet # 304631511

Model # RF28N9780SG

Store SKU # 1003135250

Store SO SKU #1003135250

Specifications

Dimensions: H 71.875 in, W 35.75 in, D 31.34 in

Specifications

Dimensions

Depth (Excluding Handles) (in.)

34.29 in

Depth (Including Handles) (in.)

34.29 in

Depth (Less Door) (in.)

29

Depth With Door Open 90 Degrees (in.)

49

Height to Top of Door Hinge (in.)

71.85 in

Height to Top of Refrigerator (in.)

70.74 in

Product Depth (in.)

31.34 in

Product Height (in.)

71.875 in

Product Width (in.)

35.75 in

Refrigerator Width (in.)

35.74 in

Details

Appliance Category

Refrigerator

Appliance Series

Samsung Family Hub

Appliance Type

French Door Refrigerator

Built-In and Standard Type

French Door

Color - Appliance Cabinet

Stainless

Color - Door Handle(s)

Fingerprint Resistant Black Stainless Recessed Handles

Color/Finish

Fingerprint Resistant Black Stainless Steel

Color/Finish Family

Black Stainless Steel

Defrost Type

Auto / Cycle

Door Finish

Smooth

Energy Consumption (kWh/year)

778

Energy Efficiency Tier Rating

Tier I

Freezer Capacity (cu. ft.)

11.5 cu ft

Freezer Door Type

Swing Door

Freezer Features

Adjustable Leveling Legs, Adjustable Temperature Control, Ice Maker, LED Light Type, Power On Light Indicator, Sliding-Bulk Storage Baskets, Temperature Alarm

Freezer Type

Bottom Door Freezer

General Features

Child Lock, Door Alarm, LED Light Type, Smudge-Proof, Triple Evaporating Cooling System, Wheels

Ice Maker Features

Automatic Ice Level Control/Shutoff, Filtered Ice, Ice Maker, In-Door Ice Maker, Removable Basket

Ice Maker Type

Single Ice Maker

Ice/Water Dispenser

Both

Indoor/Outdoor

Indoor

Installation Depth

Standard Depth

Number of Doors

4 Door

Number of Drawers

No Drawers

Number of Freezer Baskets/Bins

4 Baskets/Bins

Number of Freezer Shelves

2 Shelves

Number of Refrigerator Shelves

6 Shelves

Operational Features

Humidity Control, Humidity Controlled Crisper, LED Controls, Sabbath Mode

Product Weight (lb.)

374 lb

Refrigeration Dispenser Features

Crushed Ice, Cubed Ice, Dispenser Location-In Door, Dispenser Location-Internal, Filtration Replacement Indicator Light, Filtration System, Fingerprint Resistant, Water Dispenser, Water Filtration

Refrigerator Capacity (cu. ft.)

16.4 cu ft

Returnable

Non-Returnable

Shelf Material - Freezer

Glass

Shelf Material - Refrigerator

Glass

Storage Features

Adjustable Door Storage, Adjustable Racks, Gallon Door Storage, Removable Shelves, Slide-Out Fresh Food Shelves

Temperature Control Type

External Digital

Total Capacity (cu. ft.)

27.9 cu ft

Water Filter Replacement Model#

HAF-CIN, HAF-CINS

Warranty / Certifications

Certifications and Listings

No Certifications or Listings

Manufacturer Warranty

Five (5) years Parts and Labor on sealed Refrigeration system only*Ten (10) years Part and Five (5) years Labor on Digital Inverter Compressor(*Compressor, evaporator, condenser, drier, connecting tubing)

Questions & Answers

66Questions
caret
Q:Order filter replacement for refriderator
by|Aug 15, 2021
1 Answer
Answer This Question

A:  Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. ^Lo

by|Aug 18, 2021
    caret
    Q:Do they make a subwoofer that can be used with this fridge?
    by|Jun 13, 2021
    0 Answer
    Answer This Question
    caret
    Q:Can this item come without the ice maker?
    by|May 30, 2021
    0 Answer
    Answer This Question
    caret
    Q:Does this fridge have autofil for drinks? Or do you have to hold the button?
    by|Apr 14, 2021
    1 Answer
    Answer This Question

    A:  Hello, XtinaMarie. You have to press the dispenser lever for it to dispense water. There is no auto-fill option. ^Lo

    by|Apr 15, 2021
      Showing 1-4 of 66

      Customer Reviews

      4.4 out of 5

      • 4.4 out of 965 reviews
      • 84% recommend this product
      Filter by:
      Showing 1-10 of 965 reviews
      Good Fridge - Tough to clean - Screen Disappoints
      We have had this refrigerator for 4 years now. I love the layout, the flex drawer, and the space. I do not love the ice maker how slow it is and how enclosed and difficult to access. The screen was a complete waste of money. We do not have wifi, and most things on the screen are wifi run. I can not lock the display that I set on my screen, so the kids were constantly messing with it. My screen usually displayed colored scribbles from my 3 year old, and a date, time, and weather that were completely inaccurate. I found it not user friendly at all. It took me a year to figure out how to upload some of my own photos to it instead of the stock photos it comes with. I gave up and now just leave the screen off. (Samsung, please make it to where parents can lock the display screen.) My biggest frustration with this refrigerator is that it is extremely difficult to clean when needed. When something leaks on the bottom shelf, the juices run off the glass into the grooves of the frame holding the glass in place. The juice is then wicked to the compartment that houses the water filtration system. The unwanted liquids then pour down over this housing and pool under it, collecting in the hundreds of grooves, niches, and corners along the way. The shelf and glass are extremely difficult to remove, and the water filtration system impossible. This leaves the poor distraught housewife with a toothbrush and bowl of soapy water scrubbing fruitlessly at the water filtration housing, and wishing housewives could help design these things. (Samsung, PLEASE make cleaning these refrigerators more efficient!!)
      by
      Response from SEA CareMar 25, 2024
      Hi there, Having high-tech appliances can be challenging to operate. Let us help you with the fridge. Here are links to help you dispense ice. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Samsung refrigerator ice dispenser issues. https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Below is a link to help you clean the fridge. Please see each section, follow the steps, and click the hyperlinks for further help. Samsung refrigerator shelf/drawer removal and cleaning guide. https://www.samsung.com/us/support/answer/ANS00063107/ Also, to help you with the family hub, Please see the "User interface" section on pages 37 - 45 and the "Reverse osmosis water filtration system" on page 69 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146980085 to help our team pull up your information. Have a great day. ^Aloe
        • Recommended
        Broken fridge
        I only had this product RF28N978OSR for 3 years. I was told it need to be replaced parts are over two thousand dollars. I can not find people to service it correctly in my area so I only received 1 estimate. Very disappointing. I have 8 children an now my fridge is out after only 3 years. It's not keeping cool. The freezer been out over 4 months now an also ice machine went out over a year ago. Any ideas
        by
        Response from SEA CareMar 6, 2024
        Good day, We understand the importance of having a working fridge in your household. Let's help you. Here are some options for correcting the cooling and ice maker concerns of your fridge. Please click the link and hyperlinks and watch the instructional video for tips. Refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all The Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146923841) to help our team gather your information. Have a great day. -John
          Questionable Long Term Quality
          Looks good and works OK when new. Not as advertised. After 5 years the supposedly stainless steel doors started to develop rust. This indicates a very thin layer of stainless steel was applied to mild steel. Full full sheet of metals for the surfaces is not stainless steel but plated. I am a metallurgist so I can attest that rust does not occur in stainless steel.
          by
          Response from Samsung CareJan 11, 2024
          Greetings, We are aware that maintaining the appearance of our refrigerator over the years is important to us. Let us help you. You may find some cleaning advice for our refrigerator's exterior to prevent rusting on page 65 of the model's user manual link below. https://downloadcenter.samsung.com/content/UM/201812/20181210134815685/T-TYPE_RF9500N_DA68-03460M-01_EN_MES_CFR.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146723829, which will help our team pull up your information. ^Rainly
            Do not buy a Samsung with Smarthub!
            Do not buy this fridge! I purchased a similar one less than two years ago. The main board went out and is no longer sending power to the compressor or anything other than lights. I’ve been without a fridge for a month and Samsung is telling me they’re sorry but it’s not covered. The part to fix it is on back order so I’m currently stuck with no options
            by
            Response from SEA CareNov 9, 2023
            Hello there, We understand how important it is to have a working fridge. We want to help you provide an update on the replacement part. I have also shared your warranty for reference. Warranty https://www.samsung.com/us/support/service/warranty/RF22N9781SR/AA/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146503211) to help our team pull up your information. Have a great day. ^Camille
              Do not buy any Samsung with this display!
              Do not buy this fridge! I purchased a similar one less than two years ago. The main board went out and is no longer sending power to the compressor or anything other than lights. I’ve been without a fridge for a month and Samsung is telling me they’re sorry but it’s not covered. The part to fix it is on back order so I’m currently stuck with no options.
              by
              Response from SEA CareNov 9, 2023
              Hello there, We understand the significance of having a functional refrigerator. We want to help you provide an update on the replacement part. I have also shared your warranty for reference. Warranty https://www.samsung.com/us/support/service/warranty/RF28N9780SG/AA/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146503239) to help our team pull up your information. Have a great day. ^Camille
                love it!
                My family and i love this fridge... we needed to upgrade the side by side fridge that came with our house. Recipes,Music,youtube and sound quality are all really nice and the space inside is priceless compared to our old fridge. We ended up going with this one not counter depth since we had the space to go bigger.. totally worth it! Everything now has a home and is so organized.. french doors had us sold on this one. Wish this one came with the pitch that refills or the extra deli drawer.. maybe next time!?!
                by
                  • Recommended
                  Cool features
                  this is a cool product with lots of great features, but beware the finger print resistant stainless steel is perfect except for the handle which is the most frequently touched part! i was so excited to get the fingerprint resistant finish but when it arrived the angled edge on the door (which serves as a handle) is touched every time you open it and subsequently filled with fingerprints. i don't know what the designers were thinking! why would you make the most frequently touched part the most susceptible to fingerprints? it constantly needs to be cleaned. this just seems to defy logic.
                  by
                  Response from Samsung CareDec 28, 2020
                  Thank you for sharing your feedback with us. It's always a pleasure to see the Pros and the Cons our customers leave in their review. Thank you for being a Samsung customer. ^Pat
                    • Recommended
                    Best ever bought..
                    maximum quality .....only by Samsung.....my favorite brand......yea!!!!
                    by
                      • Recommended
                      Fridge stopped freezing 2 months after purchase. I called Samsung and they are saying my lost foo...
                      Fridge stopped freezing 2 months after purchase. I called Samsung and they are saying my lost food is covered but they can’t have it repaired for 7-14 days! I willpower try to exchange it immediately! Home Depot and delivery were great. The family hub and stereo quality are amazing but what’s the purpose of having a hot humid fridge that plays music and shows you your food spoiling inside! I literally recurved this fridge in July 2020 and last week in August it stopped working.
                      by
                      Response from SamsungFeb 3, 2021
                      Thank you for sharing your experience with us, Jen. We apologize that this has been frustrating, but want you to know that we are here to help. Please reach out to us via either of the following outlets and reference ticket number 1142431405.
                      1. Facebook Messenger: http://m.me/samsungsupport
                      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Lo Samsung
                        3 found this review helpful
                        Compressor stop working.
                        I bought this fridge 3 years ago and suddenly the compressor stopped working and now cooling system is not working. I didn’t get extended warranty because I never thought it would break in 3 years! If I want to repair it will be $1,200.00 I bought this fridge because I believed and trusted the brand name of Samsung. I am so disappointed and angry at this product.
                        by
                        Response from SamsungFeb 3, 2021
                        We are sorry to hear that you've had such a disappointing experience and want you to know that we're here to help. Please reach out to Samsung support at either 1. Facebook Messenger: http://m.me/samsungsupport or
                        2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and reference ticket number 1142444930. ^Lo Samsung
                          5 found this review helpful
                          Showing 1-10 of 965 reviews

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                          Home Depot Refrigerator Delivery & Installation
                          This video will walk you through the simple steps you must take in order to ensure a successful delivery and installation of your new Refrigerator from The Home Depot.
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                          How To Measure For A New Refrigerator
                          Taking accurate measurements in your home is critical when purchasing a new refrigerator. Here are step by step instructions on how to do it correctly.

                          Please ensure the following prior to delivery:

                          • Water connection kit required
                          • 110V-grounded, 3-prong electrical outlet
                          • Water valve (shutoff) within 6 ft. of hook up
                          • Measure the delivery path and new appliance area to make sure that your refrigerator will fit perfectly
                          • Verify your existing electrical and water connections
                          • Empty & unplug your old refrigerator