Hello, we are sorry to hear that your experience has been less than ideal. We really appreciate you taking the time to sit down and write out all the details of your experience so far. We definitely want all of our customers to enjoy their appliances and to have many years of use. Feedback like yours will certainly help us to continue improving our products and customer experiences. We would love to speak with you regarding this matter. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144069200) and it will help our team pull up your information. We look forward to hearing from you. ^Lena