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Internet #

302577277

Model #

RF18HFENBSR-2

Store SKU #

1002664303

Store SO SKU #

1002663177

The product you chose is discontinued, but we found something similar you might like.
33 in. 17.5 cu. ft. Counter Depth French Door Refrigerator in Stainless Steel with Door Alarm, Hidden Hinge
  • Samsung
  • Model RF18A5101SR
  • Internet #315868024
  • Store SO SKU #1006197982
33 in. 17.5 cu. ft. Counter Depth French Door Refrigerator in Stainless Steel with Door Alarm, Hidden Hinge
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Discontinued Model:

33 in. W 17.5 cu. ft. French Door Refrigerator in Stainless Steel and Counter Depth

(2138)Questions & Answers (217)
  • 33 in. width fits narrow spaces
  • Twin Cooling System keeps food fresher longer
  • LED lighting helps you quickly spot what you want
  • View More Details
caret

Product Details

This counter-depth refrigerator provides a built-in look, yet offers 18 cu. ft. of space with lots of flexibility for food storage. Featuring an automatic filtered icemaker, plus the Twin Cooling System to help keep food fresher for longer, this fridge makes the most of its space. Includes surround air flow for maintaining optimal temperatures, EZ-Open handle for easy access to the freezer, and Power Freeze and Power Cool for quickly chilling your food.
  • 18 cu. ft. and 33 in. Wide Makes the perfect fit for your kitchen and your groceries
  • Automatic filtered ice maker in freezer provides filtered ice cubes and helps make sure you have ice on hand at all times
  • Surround air flow helps maintain optimal temperatures and ensures air circulates for even cooling throughout the refrigerator
  • Power freezer and power cool options provide easy access to filtered water and cubed or crushed ice
  • 2 Humidity-Controlled Crispers Help keep your fruits and vegetables organized and accessible
  • Tempered glass shelves makes cleaning leaks and spills simple
  • Gallon door bins provide more shelf space inside the fridge
  • EZ Open handle on freezer drawer lets you easily open you fully stocked freezer
  • Door alarm alerts you if the fridge or freezer is left open
  • Dairy Bin Inside the refrigerator door, designed specifically for storing dairy products
  • Deli Drawer Stores sliced meats, cheeses and other perishable foods in a slidable bin
  • Accessories External filter (not included)
  • Color options also available in White, Black and Stainless Platinum
  • Warranty 1-year parts and labor on refrigerator; 5-years parts and labor on sealed refrigeration system only; 10-years parts and 5-years labor on digital inverter compressor
  • 3-door French door refrigerator has 2 fresh food doors and one bottom mount freezer drawer
  • Click Here for details on the services included with Delivery & Basic Hook-up, Installation options for Major Appliances, and Appliance Return Policy Information
  • Click here to learn more about Eco Options and Energy Efficiency
  • Click here for more information on Electronic Recycling Programs
  • California residents
caret

Specifications

Dimensions: H 70.125, W 32.125, D 30.5

Specifications

product
Installation Depth
Counter Depth
See Similar Items
Total Capacity (cu. ft.)
17.5
See Similar Items
Ice/Water Dispenser
None
See Similar Items
Height to Top (in.)
68.75
See Similar Items
No of Doors
2 Door
See Similar Items
Ice Maker Features
Filtered IceHidden ControlsIce Maker
Depth
28.14
Height to Top of Door Hinge (in.)
70.125
See Similar Items

Dimensions

Depth (Excluding Handles) (in.)
28.14
Depth (Including Handles) (in.)
30.5
Depth (Less Door)
24.25
Depth With Door Open 90 Degrees (In)
46.14
Height to Top of Door Hinge (in.)
70.125
Height to Top of Refrigerator (in.)
68.75
Product Depth (in.)
30.5
Product Height (in.)
70.125
Product Width (in.)
32.125
Refrigerator Width (In.)
32.125

Details

Appliance Category
Refrigerator
Appliance Type
French Door Refrigerator
Built-In and Standard Type
French Door
Color - Appliance Cabinet
Gray
Color - Door Handle(s)
Stainless Steel
Color/Finish
Stainless Steel
Color/Finish Family
Stainless Steel
Defrost Type
Auto / Cycle
Door Finish
Smooth
Energy Consumption (kWh/year)
594
Energy Efficiency Tier Rating
Not CEE rated
Freezer Capacity (cu. ft.)
5.7
Freezer Door Type
Pull Out Drawer
Freezer Features
Adjustable Temperature Control, Ice Maker, LED Light Type
Freezer Type
Bottom Door Freezer
General Features
Door Alarm, Dual Compressor, Hidden Hinge, Interior Light, LED Light Type
Ice Maker Features
Filtered Ice, Hidden Controls, Ice Maker, Removable Basket
Ice Maker Type
Single Ice Maker
Ice/Water Dispenser
None
Indoor/Outdoor
Indoor
Installation Depth
Counter Depth
Number of Doors
2 Door
Number of Drawers
No Drawers
Number of Freezer Baskets/Bins
1 Basket/Bin
Number of Freezer Shelves
No Shelves
Number of Refrigerator Shelves
3 Shelves
Operational Features
Dual Evaporated Cooling System, Humidity Controlled Crisper, LED Controls
Product Weight (lb.)
232 lb
Refrigeration Dispenser Features
No Dispenser
Refrigerator Capacity (cu. ft.)
11.8
Returnable
Non-Returnable
Shelf Material - Freezer
No Shelf
Shelf Material - Refrigerator
Glass
Storage Features
Crisper Drawer, Deli Drawer, Gallon Door Storage, Spill Proof Shelves
Temperature Control Type
Internal Digital
Total Capacity (cu. ft.)
17.5
Water Filter Replacement Model#
Not Applicable

Warranty / Certifications

Certifications and Listings
No Certifications or Listings
Manufacturer Warranty
One (1) Year All Parts and Labor Five (5) Years Sealed System Parts and Labor Ten (10) Years Compressor Parts Only
caret

Questions & Answers

217Questions
caret
Q:Where can I purchase spare parts?
by|Aug 11, 2021
1 Answer
Answer This Question

A:  Hey there Rick. Please reach out to our parts distributor at either samsungparts.com or by calling (800)627-4368 for assistance in purchasing additional or replacement parts. Thank you for being the best part of Samsung. ^Lo

by|Aug 11, 2021
    caret
    Q:I bought this refrigerator from Home Depot. Is it an energy star?
    by|Mar 16, 2021
    1 Answer
    Answer This Question

    A:  Hi Lido. This refrigerator is not energy star certified. Thank you for choosing Samsung. ^Lo

    by|Mar 16, 2021
      caret
      Q:How do I level it from front to back?
      by|Feb 5, 2021
      2 Answers
      Answer This Question

      A:  Check your floor for level side to side and fron to back where the refrigerator will be placed. Then pre level rear legs based upon results. so if floor slopes down to the left, then raise rear left leg higher than right rear leg, for example. Push refrigerator into place. Then level front legs for both side to side and front to rear. I would first level fron side to side then to level front to rear just adjust each leg equally,ie., move each leg one turn, etc.

      by|Feb 5, 2021

      A:  Great question, Esto. Leveling is an important part of installation and needs to be done correctly to make sure the unit functions properly. Here is a link with step by step instructions to help you out along the way (http://bit.ly/33x56fv). Thank you for choosing Samsung. ^Lo

      by|Feb 5, 2021
        caret
        Q:Do you take the old refrigerator away
        by|Feb 1, 2021
        2 Answers
        Answer This Question

        A:  No

        by|Feb 17, 2021

          A:  Dear Valued Home Depot Customer, to better assist you with this issue, please contact our HD.com customer service department at 800-430-3376. Call any day between 6 a.m. and 2 a.m. EST, they can either answer your question or transfer you to your local store to answer your specific question. ^Lo

          by|Feb 2, 2021
            Showing 1-4 of 217
            caret

            Customer Reviews

            3.9 out of 5
            (2,138)
            • 3.9
              out of 2,138 reviews
            • 59% recommend this product
            Filter by:
            Showing 1-10 of 2,138 reviews
            May 26, 2023
            5 Years Old Terrible from Day 1 (Model#RF20HFENBS
            Water condenses and collects in crisper drawers, submerging all contents in 2 to 3 inches of water. Refrigerator is set at 34 degrees and oscillates between 31 to 49 degrees. Food spoils fast. This product should be recalled for food safety reasons. This company should not have to send internet links to concerned customers for these kind of problems (read previous review and company responses for similar water pooling issues, as well as loud noises). We have other Samsung appliances, which our new home came with, (perhaps because of deep discounts for home builders?), but in hindsight, we would rather have bought our home without any of these Samsung appliances, as they all have inconvenient quirks or design flaws (the dishwasher beeps from the slightest touch,—if you are leaning against the counter where it is installed, the stove is very difficult to clean, the insulating gasket for the oven does not completely seal at the top, the timer and bake settings on the stove & oven are not logical in functionality). We’re buying a new fridge soon, and can’t wait to get rid of this abomination. The stove & oven will be replaced next.
            by
            Response from Samsung Customer CareMay 30, 2023
            Hi there, Getting you assisted with your fridge is what we strive for. Here are some links to learn more details on what is causing condensation and its fixes, additionally, setting the right temperature in your refrigerator. Please watch the embedded video from 00.55 to 01.55 minutes for instructions on how to clean the door seals. Condensation, moisture, or mold between the refrigerator doors: https://www.samsung.com/us/support/troubleshooting/TSG01001891/ For setting the temperature, please refer to pages 27-29 of the refrigerator's user manual: https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf For fast resolution, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145835036, to help our team pull up your information when you message us. Have a great day. -John
              May 7, 2023
              Absolutely horrible product. Do not buy.
              My refrigerator has been accumulating water in the left drawer and underneath it. I have emptied it several times and it won't stop. I know that many other people have had the same issues.
              by
              Response from SEA CareMay 8, 2023
              Hi there, Let me give you a few tips and tricks to help drain your fridge. We are here to help you. A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps with draining. How to level your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00062321/ ADJUSTING THE DOORS on page 20 https://downloadcenter.samsung.com/content/UM/202110/20211020110032896/NW2-FDR_DA68-01845C-26_EN_MES.pdf Water in your fridge can be caused by condensation or a missed spill. It is most likely to collect at the bottom of compartments, such as under the crisper drawers. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles
                Mar 11, 2023
                This fridge is the worst.
                We got this fridge a few years back when we remodeled the kitchen. First off whoever designed the shelves…Worst design ever. The glass is stuck in there and there is no way to get it out to be able to clean it. I’ve pushed, pulled, and unscrewed to no avail. The fridge also has a horrible frosting problem and I’ve had several repair people come out here and make adjustments to coils and the like but nothing helps the problem. If I had to choose over again I would never buy a Samsung brand anything ever again.
                by
                Response from Samsung CareMar 17, 2023
                Good day, Kris. We want you to maintain and clean your fridge without any hassle, and we are here to help. Most of the shelves are made for easy removal, but knowing the right way to remove them makes it even easier. Remove or replace Samsung refrigerator bins, shelves, and drawers: https://www.samsung.com/us/support/answer/ANS00063107/ More detail on removing the shelves can be found at the link below. How to properly stock your Samsung refrigerator, and adjust the shelves and bins: https://www.youtube.com/watch?v=pN8js9mZrXI Please check out the maintenance plan at this link for cleaning your refrigerator so it feels loved and stays odor-free. A plan for keeping your Samsung refrigerator clean: https://www.samsung.com/us/support/answer/ANS00079481/ How to clean your Samsung refrigerator: https://www.youtube.com/watch?v=Gw_NOk1rLAY Let's take a look at where the frost is and what we can do to prevent it from happening in the future. Frost forms in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145574797) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa
                  Feb 21, 2023
                  Good looks Bad execution
                  As said below it looks great but the ice maker started dropping water into bins making frost then ice maker completely went dead.
                  by
                  Response from SEA CareFeb 24, 2023
                  Greetings, We are happy to receive a review from you. Certain models have a different way of selecting ice, either cubed or crushed. Make sure water isn't selected by accident. Also, switch between cubed and crushed ice and try dispensing both types. I have shared a troubleshooting link below about water comes out when I try to dispense ice. https://www.samsung.com/us/support/troubleshooting/TSG01109814/ If you have inquiries in the future, feel free to reach us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung and have a great day! ^Rainly
                    May 17, 2022
                    JUNK : (
                    For over a yr the bins and under them on bottom fills with water which ends up freezing, called Samsung several times they set up service but nobody ever came, now it is causing puddles under refrigerator. So done with this product.
                    by
                    Response from SamsungSep 13, 2022
                    Hi Blitz,

                    Thanks for reviewing! It saddens us to hear that your fridge is leaking. We appreciate your patience as you deal with the concern.

                    I recommend following the steps in these links below to help you with this:

                    Water leaks in a Samsung Refrigerator:
                    https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas

                    How to prevent and stop water leaks from your refrigerator:
                    https://www.youtube.com/watch?v=uU6XADBosVo

                    Should you need more assistance, please feel free to get back to us via the following options:

                    1. Facebook Messenger: http://m.me/samsungsupport
                    2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
                    3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

                    When you message us, please provide them with this number 1144912040 to help our team pull up your information.

                    Thank you for being a valued customer of Samsung. Have a great day.

                    ^Chrystel Samsung
                      Nov 11, 2021
                      Poorly designed, broke with gentle use.
                      First of all the panels dent easily... Very easily. Not sure even when it happened but it looks terrible. THEN... The flap that latches the top door broke. There's a piece inside that does a 90 to seal the door. The plastic that held it broke.....
                      by
                      Response from SamsungNov 15, 2021
                      Hello AvaTara, I realize your experience has been less than ideal and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Here is a link (http://bit.ly/2ssxImE) to assist you with finding a local certified Samsung service center. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143884631) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung
                        Jun 28, 2021
                        Stopped working twice and Rusty spot on back
                        i have a 2017 model of this design, i had contacted support about 10 days ago when i came home to find my unit was not cooling or freezing. i followed the agents advice and unplugged it for 30 minutes and it worked when i plugged it back in. when i came home last night the freezer wasn't working, i also noticed a white spot with some rust markings where condensation was occuring on the back.
                        by
                        Response from Samsung CareApr 20, 2022
                        Hi meat poet, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator not cooling or freezing and for the white spot with some rust markings at the back. We will surely notate this feedback for better products and options in the future. I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/ Leaks from the back wall of the refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Refrigerator or freezer is not cooling at all: https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Recommended temperatures: https://www.samsung.com/us/support/answer/ANS00080450/ You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime. https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/RF18HFENBSP/AA If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144422433 Thank you for choosing Samsung. Have a great day. -Trisha-
                          Apr 2, 2021
                          Leaks water into bins
                          Purchased in late 2018. Few months later, when I go to clean it, I noticed water in bins and area below it. It has been nothing but a nuisance. What is causing this? How can I stop it from leaking?? Also, the door shelves are not practical. Sorry I purchased this item.
                          by
                          Response from SamsungApr 16, 2021
                          Hello Nora, I know how frustrating it can be when results and expectations do not meet. You are a valued member of the Samsung family and your experience matters to us. I am including a helpful troubleshooting guide to support your concerns on the leak (https://bit.ly/2RHt1VO). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143211873) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena Samsung
                            Feb 10, 2021
                            Nice Fridge
                            The fridge is definitely nice but could be bigger.. shelves are a bit close to each other so its difficult to put large items in the fridge. It also came with stickers on the outside which is a bit hard to take of without damaging the finish.
                            by
                              • Recommended
                              2 found this review helpful
                              Feb 6, 2021
                              Do not recommend
                              This fridge broke two years after purchase, right when I needed it during the Holidays and during Covid. I had to buy a mini fridge to store my medications right away. The fridge and freezer stopped cooling and temp went up to 65 degrees in both areas. Not worth the hassle and worry it will bring you down the line.
                              by
                              Response from SamsungFeb 8, 2021
                              Hi there! We are sorry to hear that you're not enjoying your refrigerator due to the unit not cooling. Below is a link that will help assist with your concerns.
                              (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all).
                              Thank you for choosing Samsung. ^Nic Samsung
                                • Recommended
                                2 found this review helpful
                                Showing 1-10 of 2,138 reviews

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