Hi Amanda.
Thank you for your review. We apologize for the inconvenience about the performance of your washer, which was less than ideal and it does not meet your expectations. We are always here to help.
Here is a link to "Samsung Washing Machine won't Spin or won't Stop Spinning": https://www.samsung.com/us/support/troubleshooting/TSG01000997/.
I also shared this link about "Laundry is Stained or Damaged after using Samsung Washing Machine": https://www.samsung.com/us/support/troubleshooting/TSG01108628/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144883603) when you message us to help our team pull up your information.
Have a great day.
Melardo