5.1 cu. ft. Smart High-Efficiency Top Load Washer with Agitator, ActiveWave and Super Speed in Champagne, ENERGY STAR

Good day, Jax Jax. We know how important a properly working washer is. Foul odors like mildew or mold are all unwelcome and alarming, especially when they come from your washer. Using the link below, there are steps you can take to eliminate these odors and prevent them from coming back. Washing machine has a mildew smell or visible mold: https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-mildew-smell-or-visible-mold Self Clean (also called Pure Cycle or Self Clean+) is a special cycle that prevents mold. Here are the links to help you run a Self clean cycle. Run a Self Clean or Pure Cycle to clean the interior: https://www.samsung.com/us/support/answer/ANS00030150/ How to use the Self-Clean feature on your Samsung Top Load Washer: https://www.youtube.com/watch?v=fmGEO_PX-qs We have some guidelines for you, so you'll know how to do everything right and your clothes will always come out clean. Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ Get cleaner clothes with your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00084866/ How to use detergent in your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00031847/ Install a Samsung washing machine in your home: https://www.samsung.com/us/support/answer/ANS00051342/ Laundry is stained or damaged after using Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ If your washer won't drain, the main thing to check is your drain hose. It needs to be in good condition and properly installed in order to work properly. For more details, please visit the links below. Samsung washing machine does not drain: https://www.samsung.com/us/support/troubleshooting/TSG01001013/ What to check if your washing machine doesn't drain: https://www.youtube.com/watch?v=pD9Pg6UU3Aw For more details, please refer to pages 60-61 of the user manual: https://downloadcenter.samsung.com/content/UM/202303/20230316134036296/WA7300A-AD_UM_DC68-04037N-03_EN_MES_R.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145622373) to help our team pull up your information when you message us. Have a wonderful day! —Vannesa

We're pleased to get you assisted, Gretta. We'd like to speak to you directly and get more information about your washer for better assistance.

Please feel free to get back to us the soonest via the following options:

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

When you message us, please provide us with this reference number 1145581273, to help our team pull up your information.

Have a great day!

^Chrystel