Jennifer! We are sorry that you are unhappy with your purchase of your Samsung dryer. We would be interested in hearing more about the issue so that we can take the appropriate steps to prevent this in the future. We can be reached via any of the following using ticket number: 1142637162
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Nic