Flex Duo 5.8 cu. ft. Slide-In Double Oven Electric Range with Self-Cleaning Convection Oven in Stainless Steel

Caught fire this week. 5 years old. Glad we were home seems there is an issue with these stoves. My samsung fridge door broke. My samsung TV has a line in it. Just saying?

Broke before a year of use because we putt a hot plate from the oven on the cooktop and it melt then explode , dont think its normal , company dont want to put it on warranty

Do not buy, cook top elements failed after 3 years. Bad Samsung customer service. Front right and rear left burners stopped working correctly. Very expensive replacement parts, even though Samsung states that they have a 5 year part warranty they do not support. Have to pay for service call to diagnose. This is a poor quality product. Beware!

Owned it for about 2 months now and its an amazing oven! The range cooks things in record time - the quick boil is truly that! So much better than our prior oven. Super easy to clean as well! Telling all our family and friends to buy this oven! Love it!!

DON'T WASTE YOUR MONEY OR ENGERGY.. THIS COMPANY DOES NOT STAND BY THEIR PRODUCTS OR PROMISES. Samsung Electric Range Nightmare Model # NE58F9710WS/AA Purchased July 2016 Home Depot Matthews NC I purchased this double oven in July of 2016. I noticed during the year it was not the best performance but it was working. Here is a log of what has happened during this process. July 3, 2017 Celeste After making dinner using the oven and then removing the cooked food the control panel faded to black and the range became unresponsive. I called the next morning (spoke with Celeste) to report & was told my oven was under warranty until July 28th and a repair visit was scheduled. I was told on that phone call that if the same problem re-occurs that Samsung will extend my warranty on that issue. Ticket # 4143546271 I then called Techi-time to schedule the repair. I eventually spoke with Rachel after being on hold for 15 minutes before somebody came on the line to assist me. She scheduled July 6th for repair in 9-1 pm upon which I took time off work to be there in that time frame. The morning of the appointment they called to cancel telling me they don’t have the part and will come out the next day. So then I had to reschedule everything to accommodate for repair appointment the following day. Upon arrival the he mentioned that they just got too busy yesterday and couldn’t make it out yesterday. (I was told the part was not in) The technician was untrained and not familiar with ranges. He told me he is used to working on dryers. He shocked himself while doing the repair because he did not unplug the range during disassembly. He was on the phone much of the time with somebody coaching him through the repair. I ended up having to assist him in holding parts so he could access behind the panel. He changed the thermostat and it worked. July 21st 2017 Anna After cooking and opening the oven to remove food, the panel – again- faded to black and was unresponsive. I called to report and spoke with Anna about the same issue. I requested a different service company come out to repair due to the previous experience with Techni Repair. I was promised a different company would come out. She gave me a service order # 4143895165. At this time she told me that if the same problem happens again Samsung will move forward with accomodations. I asked her what that meant and she told me “meaning refund or exchange – your choice” July 23, 2017 The same company (Techni Repair) called me to schedule the repair. I was told it would not be that company but I accept since I need to have my oven repaired and I asked that another technician that is experienced with ranges come out. Appointment is scheduled for July 25th 9-1 so I arrange my schedule accordingly. July 25, 2017 Techni – repairs calls me at 9:12 am to say they can’t come today because “the part is not in” so they will reschedule for Friday the 28th. This is the same thing they did to me the first time as well. July 25th, 2017 Lisbeth Called Samsung to discuss concerns with range and repair company not being who I was told it would be. Spoke w/Lisbeth. She explained to me that my product needs to be repaired twice before they can make accommodations and that Samsung will stand by their products and customer satisfaction. I also expressed concern that if this breaks again and I am out of warranty period what can be done? I was never offered any extended warranty through Samsung. She said she would be able to make an exception for me for warranty extension of 90 days since I have had this problem. I asked if she could send that to me in writing. She said she will get authorization to extend full coverage and note my account of such. She then placed me on hold at 9:24 to 9:27 am. She came back on the line & she gave me a ticket # of 4143895165. When asked about the extension of warranty, she said it would be noted and then call was disconnected before I got confirmation at 9:34 am July 25, 2017 Mary I called back to confirm what Lisbeth promised and Mary reports I will have to wait to hear back from the service center for repairs. July 28th 2017 Techni repair comes out to do repair of thermostat .. working when he left. August 17, 2017 Oven breaks again in the evening when trying to cook. August 18, 2017 Veronica Called to report that my oven is not working AGAIN.. Everything is unresponsive… Ticket# 5118575645 spoke with Veronica who is asking me for model numbers and serial numbers. I explained that there should be a sufficient record of my calling and repairs yet she is adamant this info is needed and was not previously noted. I provide the info she needs. She places me on hold briefly. Then she returns and says that I will have to submit my Bill of Sale for the accommodations to begin and provided me an email address to send everything to. I submitted all receipts, line items receipts and repairs receipts to the email address provided twice. August 20, 2017 Oliver I received a call from Oliver confirming he received the paperwork and he directed me to call Executive Relations Dept tomorrow. He thanks me for all paperwork and says it should process in a couple days. August 21, 2017 Abanoub At 1:37 pm I called and spoke with Abanoub.. explained the situation and asked if he was in Executive Relations. He advised me he was. I gave him the ticket number issued to me last of 5118575645. He goes on to tell me their policy states that I have not had 2 repairs but only 1 because the repairs were less than 30 days apart. I asked him what that has to do with the fact that my range failed 3 times within a timeframe of 30 days. He just repeated his script of “ that is our policy.” He told me I am not eligible for refund or replacement because my appliance broke too soon after the first repair and second repair. (??) This is ridiculous as it has nothing to do with the fact that the appliance is clearly defective if it keeps on breaking even after repairs. I relayed to him I have been told by at least 2 other reps that if I have the same problem after 2 repairs I would be refunded through the accommodation process and followed the directions to submit paperwork for such ‘accommodations.’ I asked for his supervisor or a higher authority to explain after getting nowhere with Abanoub. He states he did not have a supervisor available but I would try to find one. I asked for a name and he said they change every day so he does not know who the supervisor is. (??) I asked him who his super visor is and he hesitated but gave me a name of Brandon but he said Brandon was on another call and could not talk to me. I was on hold off and on for about 30 minutes while he found a supervisor. This must be indicative of their customer satisfaction that so many supervisors are busy talking to unhappy customers. Finally at 2:11 pm I get a ‘supervisor’ by the name of Ayanna. I began to express my dissatisfaction with how this has been mishandled. Suddenly Ayanna pretended to not hear me even though I was able to hear her. Seems strange that suddenly when faced with a difficult situation, she could not hear me and ended the call. I waited a few moments thinking possibly a supervisor would call back the customer that is in need of assistant. No call back. So I call back again and have to go through the lengthly process to get somebody on the phone. This time I get Rhea at 2:17 pm and again explained I need a supervisor. She puts me on hold. Ayanna comes back on the line. I asked if we were disconnected or she hung up. She said I was unresponsive. I asked why she did not attempt to call me back as a supervisor would normally do. She said she was busy talking to other customers. This is extremely poor handling of an “executive relations” problem and doubtful (or shamefule) a supervisor would be trained in this manner. Again, I got nowhere with Ayanna as she was just reading a script and now tells me now I have to have 3 repairs before accommodations are to start. The story keeps changing to the benefit of the company to string me along long just enough to get me out of the extended warranty for this item. She said all she can do is request to have another repair. She tells me somebody will call me in 24-48 hours to schedule another repair. This is a blatant attempt to exhaust the consumer and push them out of the warranty period so as not to have to “accommodate” or account for the poor quality of the product that I paid a lot of money for just 1 year ago. If the policy has suddenly become that no repair can count towards the accommodation process unless it is 30 days apart from the last repair and now it must be repaired 3 times before giving the refund; well, that conveniently would put me past the so-called exception extension of 90 days warranty.. 3 repairs 30 days apart before accommodating?? I would like to know who this is accommodating other than the company. I am expected to either live with a broken oven without calling for repair until 30 days from the last repair just so I can have the hopes of receiving a refund for my oven or Samsung just hopes to wear consumers out and hope they will give up trying to contact them to receive what they have been promised. I am sickened by the fact I put faith in this company and purchased their products. I will be sure to share my story with many consumer affairs sites, social sites, home depot, Samsung facebook, Twitter and the local media and news. This company lies to the consumer to benefit themselves and I am out of an oven to cook for a family of 5.

Bought this oven Sept 2015, it's now July 2017 and will never buy a Samsung again!!! I bought the 5 year extended warranty through Home Depot, not worth it, we called for service and the repair tech had an attitude, basically told me that the oven was holding temperature and not to call back to waste their time again, WOW!!! The performance on this oven is defective, it loses temperature fast because the convection fans do not stop immediately (like other convection ovens I have used) when you open the door, so no matter how quick you are, you will lose nearly 100 degrees when baking those holiday goodies! Now, before removing my first batch of cookies, I have to switch from convection to bake, wait for fans to stop, open and insert 3 more sheet pans, close, restart and switch back to convection, what a nuisance! The dual oven separator is useless unless you just want to warm or broil (brown the top of your food only) it will not bake a pizza or cook anything on the upper oven because there is no way to cook/brown the bottom of the food. If you use the timer function, the oven automatically shuts itself off, hopefully your food is done, otherwise you need to restart the oven. The proofing drawer at the bottom is very shallow not ideal for bread loaves. Also, when you clean the glass display panel, the warming drawer easily switches on. There is a locking function to prevent that from happening but if you cook a lot and like to keep clean while cooking, it will not be used. The appliance looks nice and the stove-top has a large space but with only one large burner, it disappoints. The bridge is fine if you have a flat-top griddle for it, I haven't found one yet but I have used my turkey pan on occasion. If you cook a lot or even like to bake, this oven is not the one.

I purchased this range in early 2015. While the the products works effectively and without issue, I noticed that the graphics above the burner knobs which indicates which burner is lit are wearing off . Since this is considered cosmetic, it is not covered by warranty. Eventually, they will wear off completely. I do not use this range everyday and use only stainless steel cleaner and soft cloth to clean. The graphics need to be affixed better.

The stainless steel on this range began to rust in less than one year. Even though the warranty says it covers defects in materials, Samsung says that this is a cosmetic issue and will not cover it. BUYER BEWARE.

I have only had this appliance for just over a week. The biggest challenge so far has been the learning curve with the touch panel. Little by little, it is becoming more usable. I am also having to learn to use the oven. It takes a little while to become comfortable with which oven to use, which rack to use, and which type of cooking to use. I have not owned this appliance long enough to be able to say how the energy efficiency will be or how the overall quality is. I read a lot of reviews positive and negative before buying this appliance, and am hoping that the negative ones do not effect me. Be advised that the manufacturer is very difficult to deal with. Also if you buy off line be very sure that you get the total documentation of the purchase; FE electronic receipt. You will need this to register and should you have any warranty needs. I would advise that you start with Home Depot before going to the manufacturer.

Product looks great and delivery was great. Experienced an installation issue. The oven has a lip on both sides that sits on your counter. This does not allow the oven to slide flush with the back wall if you have a backsplash or countertop that rises up on the back. It also scratches easily. I boiled a pot of water and noticed that it scratched the oven top. I am looking for an aftermarket product to help fix them. Other than these two issues the oven has been working well