Dear Valued The Home Depot Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our The Home Depot customer service department at (800) 466-3337. Call 8:30 a.m. – 7 p.m. (ET), seven days a week. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144733713
Thank you, and stay safe!
-Angelica