We installed this lock on our back door a couple years ago. The first one we had started having problems within a couple months. After replacing the batteries and resetting the lock, it would suddenly stop working a couple weeks later. After a few rounds, we determined that the lock was somehow shorting out the batteries. Schlage told us to return the unit for a new one. I was thankful for good customer service in this instance, and the new lock has operated properly ever since. We absolutely love having the keypad entry on the door. We are having home renovations done right now, and in less than 5 minutes, I was able to create a code for my contractor, which I can later delete after our project is done. My teenagers like not fumbling with their keys when they get home after dark. We have set the lock to automatically engage after 30 seconds, so I never have to worry if the same teenagers forget to lock the door behind them. I have not yet had to change the batteries again, so that is also a positive point. The negative as of now is that the finish on the outdoor side of the lock, along with the matching Schlage door handle we bought at the same time, looks absolutely awful after two years. We have the aged bronze finish, and it looks 95 years old, and not in a charming vintage sort of way. Some areas are peeling, other areas just look dull or corroded. We will be replacing it soon with a different finish, and possibly a different brand, to hopefully get more than two years of life out of the lock and handle. I can recommend the lock but I would avoid the bronze finish.

I could not connect with my phone

Very happy

I have now installed 6 of these with several more to go over the last 2 years. There is a reason I went with Schlage. To start at the beginning, their packaging is great. Everything is laid out well and organized well. Here are some of my thoughts and experiences: The instructions are clear and with just enough detail. The provided templates are easy to use should you need them. I used their smart deadbolts with the matching doorset in Camelot Aged Bronze style as well. They are ANSI Grade 1 deadbolts which are the most secure on the ANSI grading scale of 1-3. Many of the other smart locks are Grade 2. Additionally, they provide a higher quality of screw and security plate to attach to the doorframe. The keybad is smudge and fingerprint resistant. It is very responsive and intuitive to use. I also appreciate the little extra bit of security that can be added with a very loud audible alarm that can be triggered as well (if wanted). The lock can be auto adjusted for LH or RH doors (it is not well explained in the manual or online -- it detects it automatically during final setup phase!). They include brand named batteries in the package ( a nice tough as opposed to some no-name generic ones). I like that they also have an included key option (Schlage tumblers tend to be of higher quality and are more resistant to picking/bumping). I like that you don't HAVE to set it up to be a genuine smart lock if you don't want to -- personally, I have only 1 setup since technology is still somewhat iffy and it just provides another way to breakin. They are easy enough to add to your smarthouse if you want (just push a button, pair it with an appropriate hub, download an app...and viola! Instant phone control. It is truly easy and goof-proof). In short, there are now many smart lock setups out there but few offer the convenience, quality, ease of setup and use that Schlage smart locks do. Obviously, I cannot recommend them enough! I have loved having them the last several years. It is wonderful not carrying around house keys anymore.

Just the lock I was looking for. Compliments my new front door perfectly. Have not linked to Echo, yet, though. The locking mechanism works smoothly. I love it. Would recommend with confidence.

My husband installed it yesterday and we like it a lot. It looks good on our door, functions great, and I feel safer now after changing locks to this. Install was not easy but not too bed. Reason why I gave it four stars is that we've only had it for 2days.

At first it was great, was reliable etc. I would poke around online trying to figure out how to set it to lock automatically after 30-45 seconds but was loving the lock for my teen that can't keep track of keys. I noticed it was burning through batteries faster than normal in the summer but figured it was from the heat/Texas sun. (Morning sun until noon but Houston is different). Still, it was ok. Then it stopped working. I got locked out a few times. Other times it wouldn't accept my code and the alarm would sound. After it finally DID accept the code and unlock the door, the alarm would keep going until I took the batteries out. I came to check HD return policy and leave this review. So disappointed but happy I didn't buy two.

Rating provided by a verified purchaser

Rating provided by a verified purchaser

Rating provided by a verified purchaser