We’re sorry to hear of your less than satisfactory experience with our product and hope you will accept our sincerest apologies. Being known for our great product it came as a surprise, and we would like to make things right. If you give us a chance, we intend to make this right and hope you will allow us to speak with you to discuss the situation. Please give us a call at 224-612-7284 at a suitable time so we can get this sorted.