A: Amelia - Please reach out to our customer service team by email or phone. They can walk you through finding the right part number on the solar panel and ensuring you get a compatible replacement. Email: firstname.lastname@example.org or call 813-343-5775. Thank you, SLHG Team.
A: Hi Amelia, you can order a new solar panel from our parts dept. Please check the model number under the bottom of your panel to know which version you have then you can order it from us here: (https://smartlivinghg.com/collections/solar-panels) or you can contact us if you need assistance (CS@SmartLivingHG.com). -SLHG
A: The fountain’s Construction: glass fiber reinforced concrete (GFRC). Which seems to be quite sturdy and not too light or too heavy- just right:)
A: The fountain is made of GFRC which stands for 'glass fiber reinforced concrete'. The mixture makes it sturdy but still light enough that one person can pick it up and move it around. If it was solid concrete it would be too heavy for 1 person to lift. -SLHG
A: I am afraid I cannot help much with this. I understood that mine would work even when not in direct sun because I understood that the solar battery would save energy and allow the fountain to work even when the direct sun was gone and/or at night. My fountain is the same as yours though. I guess that I misunderstood the information before I purchased the fountain. I still like it even though the fountain is not as strong as I understood that it would be, and it is like yours in that it only works in direct sunlight. If your fountain works during the day even when not in direct sunlight, then you are lucky!
A: That’s when mine works, as well. Since it is soar powered, it works when the sun can power it.
|Brand||Smart Solar||Classic Home & Garden||Luxen Home||Classic Home & Garden|
|Name||River Stone Brown 2-Tier Solar-On-Demand Fountain||Yorkshire Zinc Cement Fountain||18 in. H Patina Resin Rectangular Bubbler Outdoor Fountain with LED Lights and Bronze Birds||Yorkshire Antique Stone Cement Fountain|
|Product Height (in.)||34.5||33.9||18 in||33.9|
|Product Width (in.)||20.8||19.7||23.75 in||19.7|
|View Product||View Product||View Product||View Product|