Dear Customer - Thank you for taking the time to provide your feedback. We sincerely apologize for the product not meeting your expectations. Each installation may vary depending on your current configuration; hence, we always suggest contacting our customer service team, as they can provide personalized assistance according to the needs of your current installation configuration and are able to guide you through your installation process. We have also included a few tips in the instructions of your product. Additionally, you may visit our website for support videos that show different configurations that may help you accommodate the Snappy Trap. We´d like to learn more about your specific situation and will be glad to further assist you if you could please contact us at support@snappytrap.com. Thank you!