Hi, thank you for purchasing some South Shore furniture. However, we feel sorry for the inconvenience you have experienced and would like to take some time with you to analyze the situation and find a solution as it comes with a 5-year limited warranty. If you would like to obtain free replacement parts or assistance to take care of this, please feel free to reach us 7-days a week at 1-800-290-0465 or service@southshorefurniture.com. Have an excellent day!