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Internet #204298399

Model #39EB500GRA

39 in. Traditional Built-in Electric Fireplace Insert

  • Dual voltage design allows for 120-Volt or 240-Volt applications
  • Flame effect may be operated with or without heat
  • Provides on-demand heat for up to 400 sq. ft.
  • See More Details

Frequently Bought Together

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Product Overview

Diagram of the front width and height for product.
Diagram of the front width and height for product.
Insert Dimension Title
Front width dimensions
Front height dimensions
Rear width dimensions
Rear height dimensions
Product Depth
Fuel Type
Product Warranty
Product Feature
The ClassicFlame PRO 39 in. traditional built-in electric fireplace insert, dual voltage, is designed as an alternative to a wood burning fireplace and provides a beautiful and affordable substitute for a gas insert and features a traditional log set. The insert comes with a multifunction remote control and integrated junction box for hard-wire applications. Fixed tempered glass panel helps to give the look of a built in fireplace. Total surround flange allows for flush mounting to finished wall surfaces. Dual voltage technology allows this unit to be used for 120-Volt or 240-Volt applications. The electronics have a memory and can be wired to a switch. The onscreen function indicator lights up when operated to display temperature, brightness settings, heater function and the timer function. The insert can be used with or without heat for all season enjoyment.
  • Dual voltage technology: 120-Volt (heats 400 sq. ft room) or 240-Volt (heats 800 sq. ft. room)
  • Flame effect can be operated with or without heat, providing the ambiance of a gentle rolling fire all year long
  • SpectraFire flame effect technology offers realist gas-burning fire effect or a classic, wood-burning fire effect
  • Faux brick interior, 2 downlight settings and a fixed tempered glass panel helps to complete the look of a built-in fireplace
  • A multi-functional remote and wall mounted thermostat allows you to decide the temperature of your room
  • Long lasting, energy-saving LED technology
  • Safe for kids and pets - stays cool to the touch
  • Eco-friendly, energy efficient stove does not emit any emissions or other hazardous byproducts
  • Can be used with or without heat for all season enjoyment
  • 3 wiring options for the installer, depending on wiring: option 1) plug-in 120-Volt, 1,440-Watt, 4,400 BTUs, option 2) hard wired 120-Volt, 1,440-Watt, 4,400 BTUs, option 3) hard wired 2,400-Volt, 2,800-Watt, 9,500 BTUs

Info & Guides

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BrandSpectraFireDimplexClassic FlameDimplex
Name39 in. Traditional Built-in Electric Fireplace Insert33 in. Deluxe Built-In Electric Fireplace Insert36 in. Traditional Built-in Electric Fireplace Insert33 in. Slimline Electric Fireplace Insert
Price
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Ratings
(29)
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(1)
Front Product Width (in.)38.81332.753633
Front Product Height (in.)32.7529.52428.5
Rear Product Width (in.)38.81329.633.533
IncludedNo Additional Items IncludedFirebox,Log SetFirebox,Remote ControlFirebox,Log Set,Remote Control
Area Heated (Sq. Ft.)400400 ft²400 ft²1000
Indoor/OutdoorIndoorIndoorIndoorIndoor
FeaturesFlame Works With or Without HeatAdjustable Flame,Adjustable Flame Brightness,Adjustable Flame Height,Adjustable Thermostat,Automatic shut-off,Cool To Touch Glass,Flame Works With or Without HeatAdjustable Flame,Adjustable Flame Brightness,Adjustable Thermostat,Automatic shut-off,Programmable ThermostatAdjustable Flame,Adjustable Flame Brightness,Adjustable Flame Colors,Adjustable Flame Height,Adjustable Thermostat,Automatic shut-off,Cool To Touch Glass,Flame Works With or Without Heat
Rear Product Height (in.)32.7525.723.628.5
MaterialSteelStainless SteelIronStainless Steel
View ProductView ProductView ProductView Product

Specifications

Dimensions

Front Product Height (in.)
32.75
Front Product Width (in.)
38.813
Product Depth (in.)
15.375
Rear Product Height (in.)
32.75
Rear Product Width (in.)
38.813

Details

Amperage (amps)
12 A
Area Heated (Sq. Ft.)
400
Color Family
Black
Features
Flame Works With or Without Heat
Heat Output (BTU/hour)
4400
Included
No Additional Items Included
Indoor/Outdoor
Indoor
Material
Steel
Power Connection
Hardwired,Plug-In
Product Weight (lb.)
98.33
Returnable
90-Day
Style
Classic,Modern,Rustic,Transitional
Total BTU
4400 Btu
Voltage (volts)
120
Wattage (watts)
1440 W

Warranty / Certifications

Certifications and Listings
No Certifications or Listings
Manufacturer Warranty
1 year limited warranty

Questions & Answers

35Questions22Answers

Can this fireplace be installed into a wood stud and MDF frame. Is there a number for the manufacturer before I order ?

Asked by Keith February 15, 2020
2
Answers

No this would not be recommended. Please contact Twin Star's customer service at 866-661-1218.

Does this come with a finishing trim piece?

Asked by Brain February 11, 2020
2
Answers

No, the trim kit is to be purchased separately.

How does this insert plug in? Where does the cord go?

Asked by LC1 February 7, 2020
2
Answers

"This unit is meant to be hardwired, though with the 110 voltage this can use a normal plug. This would need to be within 3 feet of the unit, and is normally on the right hand side"

what are the deminisions of this

Asked by dj January 16, 2020
2
Answers

Width:38.9" Depth:15" Height:33"

Does the heat come out the top or bottom

Asked by coldfeet November 3, 2019
2
Answers

top front

Does this unit come with a remote?

Asked by Cp October 29, 2019
2
Answers

Yes, it comes with a remote.

What is the exact width of the fireplace, EXCLUDING the frame? I know the width with the frame is...

Asked by tak October 22, 2019
1
Answer

Width:38.9" Depth:15" Height:33"

How can the dimensions of the frame be the same as the dimensions of the box? Exactly what size f...

Asked by Alex October 17, 2019
1
Answer

The unit dimensions are as follows: Width:38.9" Depth:15" Height:33"

Can this product be plugged into a wall outlet?

Asked by Mike September 9, 2019
5
Answers

Yes, I used a 30amp twist lock receptacle and plug with an 3/c # 10 so cord to ease taking the unit out of the wall. A dryer receptacle would work also.

Does it have 2 glass doors that open ?

Asked by Rob February 26, 2019
3
Answers

No this unit does not

39 in. Traditional Built-in Electric Fireplace Insert - page 2

Customer Reviews

  • 3.9
    out of 29 reviews
  • 83% recommend this product
Filter by:
Showing 1-10 of 29 reviews
Nice BIG size for the price!
Installation was simple (new construction) and even the dog approved!
by HomeDepotCustomer
3 people found this helpful
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from Product SpecialistApr 19, 2021
We are happy to hear that you are enjoying your fireplace heater. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
Where's the Heat???
This fireplace won't put out heat------only flames. Not much good if it doesn't put out some heat also!
by CAT
Response from Product SpecialistDec 31, 2020
We are so sorry to hear of this issue, The heat may be locked. If the flames flash/flicker when pressing the heat button, press and hold down the power button for 10-15 seconds until the flames flash/flicker to re enable the heat. You can contact Twin Star Customer Service 866-661-1218 and they can help resolve the issue. Twinstar
Didn’t last a year
Stopped working properly within a few months. Made loud noises and would not turn off. Would not recommend.
by Kmcole14
Response from Product SpecialistSep 22, 2020
We are sorry this item did not live up to your expectations for heat production. We appreciate your feedback and will look into product design, quality control and operating instructions to determine where improvements can be made. Thank you Twinstar
Works great! Only problem is that it does NOT plug in. It must be wired in. We had to pay an e...
Works great! Only problem is that it does NOT plug in. It must be wired in. We had to pay an electrician to do that.
by nancyfromtexas
Response from Product SpecialistDec 18, 2019
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by HomeDepotCustomer
Response from Product SpecialistDec 11, 2019
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
Unhappy with the quality of this product. First time turning on the blower is defective. The bl...
Unhappy with the quality of this product. First time turning on the blower is defective. The blower makes a very loud grinding sound. I contacted the customer service rep in Florida. After several calls they determined that the blower was defective and said they would send me a replacement blower part at no charge that I could change out at my expense. It has been over 30 days since that conversation and no part. The fireplace was easy to install and instructions effective. Its just the quality that is an issue. The glass door is also flimsy as when I opened it the frame fell apart and I caught the glass.. Also scratches on the black finish of the metal front. All in all just a big disappointment at this point.
by John
Response from Product SpecialistDec 16, 2019
We are so sorry to hear of this issue, you can contact Twin Star Customer Service 866-661-1218 and advise of this delay so they can help resolve the issue. Twinstar
Looks amazing and simple to install. ...
Looks amazing and simple to install.
by Izzo
Response from Twin-StarOct 30, 2019
We are happy to hear that you are enjoying your fireplace. If at any point, you experience any issues, please don't hesitate to contact Twin-Star customer service at 1-866-661-1218. Twinstar
When I opened the box the were a couple spots...
When I opened the box the were a couple spots where the black paint had chipped. Also whiling trying to open the glass door to the fireplace the top set pin sheared off. So, now the glass door only locks at the bottom. I touched up the paint & the fireplace functions as designed with the remote.
by ADAM
Response from Twin-StarOct 3, 2019
We are so sorry to hear of this issue, you can contact Twin Star Customer Service 866-661-1218 and they can help resolve the issue. Twinstar
inferior product and bad cs
I had a pronlem with keeping the the inside panel to stay in place. After talking to the CS and two weeks later they told to go to HD and buy parts to fix the problem. This a vomoany with a ZERO customer service obligation.
by Sassan
Response from Twin-StarSep 16, 2019
We are sorry this item did not live up to your expectations for heat production. We appreciate your feedback and will look into product design, quality control and operating instructions to determine where improvements can be made. Thank you Twinstar
Showing 1-10 of 29 reviews