Hello Steve, Inner parts do not need to be purchased separately. Fill valve, flush valve, flush buttons, wax ring and seat are all included. This information and more can be found in our installation manual on this product's page both on Homedepot.com and Swissmadison.com. -The Swiss Madison Team
You will need to adjust the two push rods under the lid on the back of the toilet. They are threaded & can be adjusted, but they require such a fine adjustment that it is absolutely ridiculous. These toilets are beautiful, but have no quality control. I have gone thru 4 toilets now in just over one year - first two Flush AND Fill valves were defective. If you can, I would get my $ back since I replaced at least 4 or 5 valves & it never worked properly.
Hello Niecy, Chair height is generally referred to as "comfort height". Comfort height is between 16" - 18" inches. The seat height for this toiler comes in at just over 16 1/2" so it should work out well for seniors. Please contact us directly if you have any additional questions at (434) 623-4766. -The Swiss Madison Team
No, you have to get your parts directly from Swiss Madison. Terrible company that does not stand behind their products. If it weren't for Home Depot, I would be stuck with this poorly conceived toilet that was obviously made with sub standard quality control.
Hello Grace, The Swiss Madison Chateau is manufactured by our team at our factory in China. -The Swiss Madison Team
Hello, We apologize for any issues with your toilet hardware! Please feel free to contact our customer service team for assistance with your hardware. Our contact information is listed at the bottom of https://swissmadison.com/ Thank you, The Swiss Madison Team
Hello, Thank you for reaching out. We do not offer extended warranties at this time. We do apologize for the inconvenience. Thank you, The Swiss Madison Team
Hello, This toilet's measurements are as follows: Overall Height - Top to Bottom: 23.5" (Tallest point). Overall Width - Side to Side: 16.5" (Widest point). Overall Depth - Front to Back: 27" (Front to back, Longest point). Thank you, The Swiss Madison Team
The problem is the way the back of the toilet is rounded. I cannot find anything thats going to fit. It sure would be nice if swiss madison could recommend one.