Palmero 7 Person 40-Stainless Steel Jet Standard Hot Tub w/ Ozonator LED Light Polar Insulation Neck Jets and Hard Cover

I've had a lot of frustration with the purchase of this QCA spa. However, the majority of my frustration was through the freight delivery service. The good: We've been using the hot tub for two weeks and it runs smoothly as expected. QCA has a knowledgable customer service staff who are very helpful. The bad: The documentation the hot tub comes with is very lacking. The maintenance guides are well laid out and easy to understand but they are very light on installation information. I expected to see a guide on how to access the pump, filter, electrical termination lugs, etc but that was all missing. There was a lot of confusion between the model/product listed on Home Depot's web site and QCA's web site and subsequent documentation-- nothing matched. I believe my biggest commplaint is the cheaply designed user interface device; I feel like I'm using a digital Casio watch from 1982. I think the most annoying part of the user interface is the adjustment of temperature which is not intuitive at all. The jet nozzless feel like they are made of cheap plastic that can break easily. The hot tub cost nearly $5k and, honestly, expected a chemical starter kit-- nope, that's $100 extra.. The ugly: Delivery was a nightmare. QCA contracted Yellow freight to deliver the hot tub who sent me a delivery date with an 8 hr window. I called them one day in advance to ensure the delivery date and they confirmed so I took the day off work to wait....and it never came. Yellow told me there was a mix up and they actually delivered to a local delivery service with a smaller truck who would bring to my house in a few days. The local delivery service called to schedule the delivery two days later but told me I would have to help the driver unload the hot tub myself because they weren't equipped with manpower to assist. I could either help unload it myself or there would be another approx. week long delay while they bill for more man hours with Yellow. So the driver and I wrestled it out and we noticed a fork had torn up the spa cover. I didn't accept the spa cover and it's been nearly 3 weeks and QCA says they won't ship me a new cover until they receive the damaged one. Anyway our new hot tub looks way cool with a blue tarp over it. Good advice: I saw the hot tub had a nearly one month lead time so I ordered it before I had a deck completed. When figuring out your construction schedule, be warned it showed up one week earlier than expected. They don't mention how to access the pump motor, electrical termination lugs, etc.- there's a removable panel under the digital control panel that can be removed without tools. This is key in determining how to orient the spa when you have friends over to help you move it. That leads me into offering more adice- determine ahead of time how you'll physically move the hot tub from the front of your house where the delivery service is contracted to leave it. I bought two utility wagons and placed them back to back and secured them with 2x4's to make a sled that could steer from either side. That sounds overkill but this hot tub was nearly 600 lbs and very bulky. Better adivce: Buy a hot tub from your local hot tub/pool vendor.

We had no problem installing the spa. Upkeep is easy. We love our spa and enjoy it in the summer and winter. The reason for a good rating was the knob for the air jets had to be replaced at our expense, but the company was prompt and courteous. We are glad we got our spa and would definitely recommend this one. We were also glad we went with the larger one and the lounger is my husband's favorite seat.

In the wake of the pandemic supplies and parts seem to slow the production and the delivery of our unit. We ordered the end of last August and it came the week of Christmas. Of course, I waited until spring to fill it and get going. Let's be clear this is not a 7 person tub. I suppose if everyone huddled together and placed their fanny in a space and kept their feet close, maybe. It's comfortable with no more than 4, keeping it real here. The tub heats up fairly quick and holds the temp nice. Very well insulated for sure. We've had a couple nights where the temps were below freezing and it seems to keep things on or around 103 F. My only real complaint it the control panel to operate, lights, the jets, it a little wonky... seems some days with ease you touch and it turns things on, but other times I'm mashing the buttons harder. You will love this tub plenty of jets and powerful... Delivery and communications with the company regarding my delays were well worth it. All and All we are very satisfied in the few months we've owned, and the few weeks I've operated. Not sure how costly my electric bill will be, but what i've read I can expect about $25-$30, more. Chemicals seem easy enough, lots of information on the internet for beginners just entering into the spa realm. Enjoy, and stay calm and hot tub!

Rating provided by a verified purchaser

The filter that was sent with the tub is too small for standard use. We weren’t given even a sample of initial startup and maintenance supplies for the tub water. The advertisement for the tub didn’t disclose that there’s no drain on the tub and that it requires siphoning. Startup instructions were very minimal and not very clear.

Control Panel is a little hard to operate good for 4 people max 7 no way not even close

Rating provided by a verified purchaser

It is beautiful and exceeded my expectations. Very relaxing!!

Great hot tub for the price! I would definitely recommend. Quick shipping and great quality.

Ordered this through Home Depot. QCA called to verify the order and options. The delivery company called later to verify the delivery. Delivery instructions are specific so I'm not sure why people have issues, it's a huge Spa!! I had a neighbor with a forklift. Another option would be to unload it into the back of a pickup truck. This was installed in October 2015 and has performed great. Winter setting was 101 and it had no trouble maintaining that even on the coldest days. Summer setting is 97. I'm using the bromine and once I got it stabilized, its easy to keep the chemicals right. I though the insulation method was a little odd but after using it, I see that this tub doesn't blow cold air into the water because it takes the air from the void under the tub, the result is the water stays hot. My neighbors cools down when you turn the jets on because the air is taken from outside the insulated area. Overall, very happy and it's been operating for 8 months now with no problem. It cycles to maintain temp and filtering.