Dear customers,
This is Vevor Customer Support! We apologize for any inconvenience caused. Regarding the product load weight problem you mentioned, please provide us with all the details (pictures or videos) and order number via the email below. After that we can contact the manufacturer to check and help you solve the problem. Our products enjoy a one-year warranty. If you have other after-sales questions, please feel free to contact us. We will try our best to solve your problem.
Email: Mxiclab@outlook.com.
Best wishes,
Shirley