Hello, MG01. Thank you for posting your review of the Vissani Convertible Upright Freezer/Refrigerator. We are sorry to hear about your experience. The freezer must run 2 to 3 hours before loading fresh or frozen foods and must run for more than 4 hours in summer in advance considering that the ambient temperature is high. If you are still experiencing these issues, please reach out to us at VissaniDRT@midea.com. Vissani Customer Care. (BBB A+ Accredited Business)