Hi Zeeke, thanks for contacting our support team. We're glad to hear that you liked Nest Mini. However, we're sorry to hear that it doesn't always respond to your voice commands.
For the best experience when giving voice commands to Nest Mini, we recommend adjusting your Nest Mini's mic sensitivity and retraining it to better recognize your voice can be helpful with the issue. Check out the steps below:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
We also recommend changing Nest Mini's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Mini.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Mini more responsive to the hotword.
If the issue remains, we suggest contacting our support team and work with you to isolate the root cause of the issue. You can reach out to us using this link: https://support.google.com/googlenest/gethelp