Mine did too. Not sure about that, but at least I didn't have a box to throw out. LOL!
I was relieved almost as soon as it arrived, it got rid of soreness and tension all over my broken old body.
Yes I purchased one from another company my mother loved it so much I gave it to her and then I turned around and purchased one from Home Depot and it was less strong than the one I purchased previously plus it was more expensive at Home Depot
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