Thanks for the review; we appreciate the feedback you have provided to us. We understand that our iHome Mirror not meet your expectations. We are always looking for ways to improve so we will make sure to submit your feedback to the right department.
In reviewing your case, it looks as if you were plugging the mirror in incorrectly to charge. The USB port is for charging the phone not the mirror itself; furthermore, the model number in question via Customer Service contact is different from this model number.
It is unfortunate you had so much trouble with the mirror. If you would like a copy of the user manual emailed to you or additional operational instructions, please contact us at 1-800-288-2792. We are here to help.
Best Regards,
iHome Support