Q:What is the labor charge to install a extra tall toilet?
by|Jan 7, 2024
1 Answer
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A: Hello TKrat,
Thank you for reaching out to American Standard. We would recommend reaching out to your local Home Depot in regards to installation service questions. If you ever have questions about the product, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
by|Feb 29, 2024
Q:My toilet occasionally make a partial flushing noise. What should I do to fix it
by|Jan 6, 2024
1 Answer
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A: Hello,
I would first check that the water level in the tank is correct. If it is, you may need to replace the flush valve seal kit.
Thank you,
Your Consumer Connections Team
by|Feb 19, 2024
Q:What is the correct part number for a replacement tank lid in white? Thank you.
by|Jan 3, 2024
1 Answer
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A: Hello,
The correct tank lid in white is 735170-400.020.
Thank you,
Your Consumer Connections team
by|Feb 19, 2024
Q:Hi. My name is Carlos. I'd like to know if the seat stays in the upright position if fully raised? The video shows the presenter actually holding the seat in a 90 degree angle, then releases it to demonstrate the slow closing feature. Thank you.
by|Jan 2, 2024
1 Answer
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A: I just installed mine Jan 3, 2024. With mine, I have to lift the lid up and push it the last half inch for it to stay put. It will slowly come down if i don't push it. No big deal but a little annoying....
by|Jan 16, 2024
1 found this answer helpful
Q:Does this toilet meet ADA St�nd�rdsproch? How tall is it from the floor to the top of bowl?
by|Dec 27, 2023
2 Answers
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A: 16.5 inches bowl height
by|Jan 25, 2024
3 found this answer helpful
A: Hello Linda,
Thank you for reaching out to American Standard. Yes it does, the bowl measures 16 1/2 inches from the floor to the rim. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
by|Jan 26, 2024
1 found this answer helpful
Q:Will this fit in my home as it was built in 1996?
by|Dec 26, 2023
2 Answers
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A: Hello Mary,
Thank you for reaching out to American Standard. As long as you have a twelve inch rough in this model will fit. If you ever have further questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
by|Jan 19, 2024
A: There should be no problem. Just check the floor measurements according to the specs...
by|Jan 4, 2024
Q:How much does it weigh in the box?
by|Dec 7, 2023
1 Answer
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A: Hello,
I show the net weight is 95.28 Lbs.
Thank you,
Your Consumer Connections Team
by|Feb 16, 2024
Q:Is this toilet glazed under the rim?
by|Dec 4, 2023
1 Answer
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A: Hello Andi,
Thank you for reaching out to American Standard. No, it is not. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
by|Dec 15, 2023
Q:Is there a trip lever for this toilet in Matte Black?
by|Dec 1, 2023
1 Answer
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A: Hello Britt50,
Thank you for reaching out to American Standard. Unfortunately, there is not. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team
by|Dec 1, 2023
Q:Does this toilet include everything for installation and immediate use?
by|Nov 25, 2023
1 Answer
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A: Hello Gordon,
Thank you for reaching out to American Standard. This toilet comes with everything but a water supply line. If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 9AM - 6PM ET.
Sincerely,
Nicole
Your American Standard Consumer Connection Team