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Questions and Answers for Backyard Discovery Haven 9 ft. x 12 ft. All Cedar Triangular Cabana Pergola with Pebble Privacy Panels

Internet #313383626

Model #2004528COM

Store SKU #1005420026

Questions & Answers

49Questions
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Q:Hi, can I get some help on the proper sealer to purchase For the Chinese cedar. A picture or verbiage from the can and where to purchase would be great. Thanks
by|Jul 11, 2020
1 Answer
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A:  Hello HD customer, Thank you for your recent inquiry with The Home Depot about the cedar Patio Conversation Deep Seating Set needs for a sealer. Per the page six in the link below, the cedar will need a water repellent or stain on a yearly basis long with the sealant. We have some great sealers to look at online but we would suggest speaking with a local HD agent that would know what kind of weather your have and the best sealer to protect it. Also we have links with more helpful information that is not on the products page, please check "Info and guides" section. We appreciate your business and look forward to serving you in the future. - From the HD member Scott https://images.homedepot-static.com/catalog/pdfImages/d9/d9a42b92-f037-4b85-a15b-71343e9c0990.pdf

by|Jul 20, 2020
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    Q:Is professional assembly available as an option??
    by|Jul 9, 2020
    2 Answers
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    A:  I used my remodel contractor to assemble and do the wood sealing. It took two people 4 hours to assemble and three hours to coat the wood.

    by|Aug 26, 2020

      A:  That is a great question. We work with a nation wide company called Go-Configure. We would encourage you to contact them directly they will be able to provide a quote on assembly. Go-Configure 888-888-5424.

      by|Jul 15, 2020
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        Q:the video states "quality built in furniture for convenience" but no place in any of the documentation does it refer to any
        by|Jul 6, 2020
        1 Answer
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        A:  The cabana pergolas that have built in furniture is the Lauguna, the Fireside and the Catalina. You can view those on the website as well.

        by|Jul 7, 2020
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          Q:Can this be used over/around a hot tub?
          by|Jul 2, 2020
          1 Answer
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          A:  Yes, it would be very beautiful around your hot tub.

          by|Jul 11, 2020
            1 found this answer helpful
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            Q:Does this come 8 x 8
            by|Jun 30, 2020
            1 Answer
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            A:  We do not have an 8X8 version at this time, however we are always looking for new ideas that our customers would like to see.

            by|Jun 30, 2020
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              Q:Can this pergola be adapted in length? It says a little over 10 feet for a side,our pad is 10x10 , can the structural post be pulled in a few inches ?
              by|Jun 29, 2020
              1 Answer
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              A:  Hi There, we do not authorize alterations to our products.They have only been tested in there original state

              by|Jun 29, 2020
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                Q:can this be attached to a rooftop for entertaining?
                by|Jun 25, 2020
                2 Answers
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                A:  The triangular cabana pergola will not attach to a roof. It’s designed to be to be a standalone structure that sits on three columns. Needs a concrete patio or foundations for the columns.

                by|Jul 2, 2020

                  A:  Thank you for your question. That item has not been designed to withstand weight on the rooftop, we can't guarantee that would be safe. Any modifications made to the original product could compromise the structural integrity of the unit leading to failure and possible injury. Modifications voids any all warranties, Backyard Discovery assumes no liability for any modified products or consequences resulting from failure of a modified product. We hope this information helps. Have a wonderful day.

                  by|Jun 30, 2020
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                    Q:How does it anchor to the ground?
                    by|Jun 20, 2020
                    2 Answers
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                    A:  It comes with large spikes that would be hammered into the ground but I used concrete anchors on my pool deck.

                    by|Aug 26, 2020

                      A:  The Haven will come with everything you need to anchor it it to concrete, deck or grass locations. It is a very elegant and versatile piece for your home.

                      by|Jun 20, 2020
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                        Q:You call it a 9x12 but in reality the base is 7x10, why this misleading info?
                        by|Jun 15, 2020
                        2 Answers
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                        A:  The top is bigger then the bottom.

                        by|Aug 26, 2020

                          A:  The measurements are based on the industry standards and are measured accordingly. It is not meant to be misleading but we certainly know that this can be confusing. We are happy to answer any questions for you to help you plan what Cabana Pergola would work best for you. Give us a call at 833-434-0382.

                          by|Jul 14, 2020
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                            Q:Does the price include assembly?
                            by|Jun 14, 2020
                            1 Answer
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                            A:  The Fireside Cabana does not come with assembly. However, we do have an app called BILT that will walk you through it step by step and in no time your Fireside Cabana will be yours to relax under. BILT's all-in-one, 3D-guided assembly app is a fully-interactive, voice narrated app that does everything from explaining which hardware and tools are needed to letting you zoom in, zoom out and rotate each step to help eliminate the guess-work associated with paper instructions. We have agents to assist you as well by calling 833-434-0382 to answer all your questions.

                            by|Nov 14, 2020
                              1 found this answer helpful