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Questions and Answers for Castle 1,500 sq. ft. Serenity Pellet Stove Heating Capability

Internet #205397929

Model #12327

Store SKU #1002658826

  • Easy to clean without disassembly-no hidden chambers
  • 5 feed rates and blower speeds
  • Economical high/low limit switches

Questions & Answers

288Questions
caret
Q:Castle 1,500 sq. ft. Pellet Stove with 40 lb. Hopper and Auto Ignition Does this come with a blower? In the description it reads 5 feed rates and blower speeds
by|Mar 20, 2022
3 Answers
Answer This Question

A:  yes there is a blower

by|Mar 21, 2022

    A:  Yes, there is a blower fan in the Castle Pellet Stove. View this stove in more detail at www.castlestoves.com.

    by|Mar 23, 2022

      A:  Yes, it has a blower, and it's a great little stove.

      by|Mar 20, 2022
        caret
        Q:does this company stock replacement parts or is this stove obsolete?
        by|Feb 23, 2022
        5 Answers
        Answer This Question

        A:  You can get parts online.

        by|Feb 27, 2022

          A:  I don't believe this stove is obsolete. As far as replacement parts being in stock for it with the manufacturer I honestly couldn't tell you. I've owned this unit for just over a full heating season and I can tell you it's a heating beast in our home. I can tell you that if and when we do need to find replacement parts we will likely get them through a sourced warehouse as they are less expensive and quicker to ship.

          by|Jan 14, 2023
            1 found this answer helpful

            A:  Although I haven’t had to order parts, it appears that parts should be available based on this link - https://images.thdstatic.com/catalog/pdfImages/3b/3b28571e-d7b0-475a-968e-fd9a0063240c.pdf The Home Depot is still selling this stove so I don’t believe that it is obsolete. 

            by|Feb 25, 2022

              A:  This doesn’t exactly answer the question, but after having this stove for two years, I haven’t had to replace any part, nor have I had any issues with it. Out of the three pellet stoves I have had, this one is the easiest to use and clean, and is the most reliable. The only maintenance I have done is regular vacuuming and it runs just as nicely as it did when we first got it. 

              by|Mar 1, 2022

                A:  In just the last couple months, I have ordered a part from them with no issues. They were very helpful on the phone, too!

                by|Feb 25, 2022
                  caret
                  Q:can the unit be vented through the wall??
                  by|Jan 14, 2022
                  5 Answers
                  Answer This Question

                  A:  Yes

                  by|Jan 2, 2023
                    1 found this answer helpful

                    A:  Yes, it can be vented through the wall. It’s also recommended that it be vented so that outside air can be used; this improves the stove’s efficiency and assures that it is not using excess air in an airtight enclosure. I got a muffler extension from a auto parts store to use as the vent pipe.

                    by|Jun 20, 2022
                      1 found this answer helpful

                      A:  Yes, we have vented through the exterior wall with 3 inch pipe. Great pellet stove.

                      by|Jan 14, 2023
                        1 found this answer helpful

                        A:  Yes, it should be vented through a wall. Please visit www.castlestoves.com to view the Operator's Manual for more details about installation. Email info@ardisam if you should have further questions. Or, call 800-345-6007 option 1, then option 2 to speak to a Castle Stove customer service representative.

                        by|Jan 14, 2023
                          1 found this answer helpful

                          A:  Yes it can. I have mine vented through the wall.

                          by|Jan 15, 2022
                            caret
                            Q:Found a very small fuse in with the remote.. Cant get the stove to light. Did I miss something with this fuse?
                            by|Oct 19, 2021
                            1 Answer
                            Answer This Question

                            A:  Please contact Castle Stoves Customer Service at 800-345-6007 option 1, then option 2 for assistance.

                            by|Oct 22, 2021
                              caret
                              Q:Found a very small fuse in with the remote.. Cant get the stove to light. Did I miss something with this fuse?
                              by|Oct 19, 2021
                              1 Answer
                              Answer This Question

                              A:  Please call Customer Service at 800-345-6007 option 1, then option 2, Monday through Friday from 8 a.m. - 4:30 p.m. Central time.

                              by|Oct 25, 2021
                                caret
                                Q:What are the best pellets for this unit?
                                by|Oct 12, 2021
                                5 Answers
                                Answer This Question

                                A:  Thank you for your inquiry. We don't really make a recommendation for a brand of pellets, however, we do recommend hard wood pellets as they burn hotter and longer.

                                by|Oct 26, 2021

                                  A:  Thru trial and error, we've found that Lignetics brand pellets are the best. They burn cleaner and hotter than most other ones out there.

                                  by|Oct 14, 2021

                                    A:  my choice is green team it burns very clean but there are many good choices out there

                                    by|Oct 15, 2021

                                      A:  Here in Alaska, HomeDepot sells the brand name called Cascade pellets made from Douglas Fir trees.  Produced in Washington State they are by far the best pellets made that produces a hotter fire (than soft wood) and less ash.  I've burnt softwood pellets and I can easily tell the difference between the two.  

                                      by|Oct 14, 2021

                                        A:  I'm not sure the difference between pellets, but I would make sure that they are of hard wood. Buy them by the ton to save money. I usually go through a couple bags a day when it is bitter cold. An awesome source for heat.

                                        by|Oct 15, 2021
                                          caret
                                          Q:can this pellet stove be vented through the roof?
                                          by|Sep 2, 2021
                                          1 Answer
                                          Answer This Question

                                          A:  You may install with the vent through the roof. Please download the owner's manual at www.castlestoves.com to understand the process, requirements (clearances) and determine what materials will be needed to do so. Call 800-345-6007 option 1, then option 2 if you should have any further questions. Thank you.

                                          by|Sep 7, 2021
                                            caret
                                            Q:Is this pellet stove mobile home rated.
                                            by|Aug 25, 2021
                                            3 Answers
                                            Answer This Question

                                            A:  Yes it is.  However, in the installation manual there is clear instructions of the specs required to ensure a safe operation.  

                                            by|Sep 19, 2022

                                              A:  Yes, please review the owner's manual online at www.castlestoves.com to read more about installation and requirements for installing in a mobile home.

                                              by|Aug 28, 2021

                                                A:  no

                                                by|Feb 27, 2023
                                                  1 found this answer helpful
                                                  caret
                                                  Q:Can this pellet stove be hooked up to a solar powered battery as back up?
                                                  by|Aug 4, 2021
                                                  1 Answer
                                                  Answer This Question

                                                  A:  You may use solar powered battery back up as long as it meets the power requirements (at least 402 watts on stove startup-Ignite Cylce-, or at least 77 watts during normal operation) and Is pure sinewave (have not tested w/ modified sinewave). If you should have further questions, please send an email to info@castlestoves.com or call 800-345-6007 option 1, then option 2. Thank you.

                                                  by|Sep 21, 2021
                                                    1 found this answer helpful
                                                    caret
                                                    Q:Do you need a flex tube when stove is inside a steel lined fireplace
                                                    by|Jul 25, 2021
                                                    4 Answers
                                                    Answer This Question

                                                    A:  This is a stand alone stove, not an insert.

                                                    by|Jul 25, 2021

                                                      A:  Yes you do need that vent hose vent it outside i used a piece flex pipegot from auto parts store these are great stoves had mine four yrs now works great

                                                      by|Jul 30, 2021

                                                      A:  Please visit www.castlestoves.com to review the Owner's Manual for installation instructions. If you still have questions, please call Customer Service at 800-345-6007 option 1, then option 2, Monday through Friday from 8 a.m. - 4:30 p.m. Central time.

                                                      by|Jul 26, 2021

                                                        A:  Yes you can use flex tube inside a steel lined fireplace chimney. Be to use the rigid type of flex tubing. It's a little heavier and can handle hotter exhaust. Just be sure to add extra flex tubing so that you can move the Pellet Stove to gain access so the pipe to be cleaned at least once a season.

                                                        by|Jul 25, 2021

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