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Questions and Answers for ComfortBilt HP21 Pellet Stove 2,400 sq. ft. EPA Certified with Auto Ignition

Internet #302269488

Model #HP21-Black

Store SKU #1002560377

  • Save Money with a 79% Efficient Pellet Stove
  • Robust Design made with Heavy Gage Steel
  • Top Mounted Hopper Lid for Easy Access

Questions & Answers

102Questions
caret
Q:how do i open the door to clean the glass
by|Oct 11, 2019
1 Answer
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A:  Hello Beverley, I've included an image from the manual below. I hope this helps. Cheers, Chris

by|Oct 18, 2019
caret
Q:Can I run the exhaust pipe into existing wood stove chimney
by|Aug 29, 2019
2 Answers
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A:  Yes. That's what I have done. Have not had any problems.

by|Oct 8, 2019

    A:  Yes you most certainly can. You can use a reducer from your woodstove pipe to the 3 inch pallet stove pipe then route to the stove.

    by|Aug 29, 2019
    caret
    Q:Can this be thermostat controlled?
    by|Jul 24, 2019
    1 Answer
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    A:  The stove is equipped with a built-in thermostat. It has a range of 61° to 82°. Once the desired temperature is reached the stove will drop down to the lowest burn rate to maintain a small fire. The stove does not shut off when the temperature is reached. Therefore you use less electricity on the igniter. Stoves that shut off with a thermostat we will use tremendous amounts of electricity to make fires throughout the day (on and off cycle.)

    by|Jul 26, 2019
    caret
    Q:Does this require a floor fire resistant mat or surround?? Can I vent up to my existing chimney where I removed my wood burner from?
    by|Jun 3, 2019
    1 Answer
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    A:  Yes for both. You would need to measure your existing woodstove pipe. It is either 6 inch or 8 inch. Then you would need a reducer from that size to 3 inch. As far as the pad it must be a non-combustible surface. Ceramic tile pads work great.

    by|Jun 4, 2019
    caret
    Q:Does this have a battery back up? In case you lose power?
    by|Mar 7, 2019
    1 Answer
    Answer This Question

    A:  The stove does not come with a battery back up however you can find one online or at most large retailers.

    by|Mar 7, 2019
      caret
      Q:it's not in the Manual
      by|Feb 22, 2019
      1 Answer
      Answer This Question

      A:  There are times in a pellet stove to where you hear the auger squeal or squeak. Most YouTube videos show owners putting graphite powder mixed in with the pellets to make it quieter. What causes this is Sawdust in the bags of pellets.

      by|Feb 22, 2019
        caret
        Q:weekly timer?
        by|Feb 8, 2019
        2 Answers
        Answer This Question

        A:  Yes, there is a weekly timer on this model.

        by|Feb 8, 2019

          A:  Every stove comes complete with a weekly timer feature. In order to program the stove for the weekly settings the stove must be in the OFF position. Below you're on off button is the button that has three counterclockwise arrows that will place the stove in the weekly programming mode. After selecting weekly programming then determine which temperatures and time frames. Please allow 15 to 30 minutes in between settings. After completing the steps click the button yes. After completing all seven days, And verifying temperatures and every button says yes you are now completed.

          by|May 22, 2019
            1 found this answer helpful
            caret
            Q:Hello, i was wondeeing if this pellet stove came in differnt colors besides black ??
            by|Jan 19, 2019
            1 Answer
            Answer This Question

            A:  This model only comes in the charcoal black.

            by|Jan 19, 2019
              caret
              Q:Does the pellet stove need a fireproof slab underneath it?
              by|Dec 27, 2018
              2 Answers
              Answer This Question

              A:  Yes.

              by|Jan 22, 2019

                A:  Yes the stove needs to be sitting on a non-combustible fireproof surface

                by|May 22, 2019
                  1 found this answer helpful
                  caret
                  Q:would a 2400 sq ft pellet stove be too much for a 1500 sq ft A Frame house with addition? would the low setting still be too high?
                  by|Dec 23, 2018
                  2 Answers
                  Answer This Question

                  A:  No, the 2400 sq ft on low it should heat about 1200 sq ft..... it would be fine

                  by|Dec 26, 2018

                  A:  Depends on the house, mines is not insulated very well ( 1939 construction ) and I run mine on level 2 or 3 and my house is only 1500 sqft (reminder this pellet stove is rated fro 2400 sqft )

                  by|Jan 20, 2019

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                    Material

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