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Questions and Answers for FESTIVO 40 in. Freestanding Electric Fireplace in Tan

Internet #315380091

Model #FFP20162

Store SKU #1005944709

40 in. Freestanding Electric Fireplace in Tan
(39)Questions & Answers (36)
  • 4 flickering flame effect settings
  • Digital thermostat regulator ranging from 62-82°F at 2°C interval
  • Up to 9-hours timer
View Full Product Details

Questions & Answers

36Questions
caret
Q:My fireplace had damage to the stone and scratches. So what happens now?
by|Jul 28, 2023
1 Answer
Answer This Question

A:  Hello Karen, Sorry to hear that. Please contact us at customerservice@festival-usa.com for further help.

by|Aug 1, 2023
    caret
    Q:What type of finish is the top. Is it a dark walnut?
    by|Jan 9, 2023
    1 Answer
    Answer This Question

    A:  Yes, it is a dark brown color.

    by|Mar 14, 2023
      caret
      Q:How much square footage can this heat?
      by|Dec 28, 2022
      1 Answer
      Answer This Question

      A:  About 500-1000 sqft

      by|Feb 7, 2023
        3 found this answer helpful
        caret
        Q:Can it support a 60? flat screen tv?
        by|Dec 26, 2022
        1 Answer
        Answer This Question

        A:  The weight capacity of this fireplace is 60lb. The top width is 39in. Please make sure the TV dose not over the limit.

        by|Feb 7, 2023
          3 found this answer helpful
          caret
          Q:Is it safe to put cable/VCR box in media shelf?
          by|Dec 18, 2022
          2 Answers
          Answer This Question

          A:  Yes, the VCR box is safe to put in the shelf if it fits the dimension.

          by|Sep 5, 2023
            5 found this answer helpful

            A:  Yes

            by|Jul 30, 2023
              caret
              Q:Is this just a screen or does it have the fake logs?
              by|Nov 23, 2022
              1 Answer
              Answer This Question

              A:  It does have a fake log insert.

              by|Jan 5, 2023
                1 found this answer helpful
                caret
                Q:Can you pay a fee for assembly prior to Home Delivery?
                by|Oct 26, 2022
                1 Answer
                Answer This Question

                A:  Sorry, we do not offer for the assembly.

                by|Feb 7, 2023
                  2 found this answer helpful
                  caret
                  Q:I have this fireplace in gray the fireplace heats up and blower works but the coils don?t show red letting u know the heat is working
                  by|Oct 22, 2022
                  1 Answer
                  Answer This Question

                  A:  Could you please send a failure picture or video to our email address: customerservice@festival-usa.com We can troubleshooting it for you.

                  by|Nov 2, 2022
                    caret
                    Q:Does the fireplace show red lights where the heat comes out so know heater is on??? Talking about the fireplace that has the led lights with shelf in the middle
                    by|Oct 13, 2022
                    1 Answer
                    Answer This Question

                    A:  Hi, Yes, the red lights as well as tempature degree are shown when the firebox works. Thank you.

                    by|Oct 14, 2022
                      caret
                      Q:Does this fireplace have a red light to let I know heater is on
                      by|Oct 12, 2022
                      1 Answer
                      Answer This Question

                      A:  Hi, Yes, it has. Thanks.

                      by|Jan 5, 2023
                        1 found this answer helpful
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                        Features

                        Adjustable Flame, Adjustable Flame Brightness, Cable Management, Decorative, Flame Works With or Without Heat, Zero Clearance

                        Adjustable Flame, Adjustable Flame Brightness, Cable Management, Decorative, Flame Works With or Without Heat, Zero Clearance

                        Adjustable Flame Brightness, Adjustable Thermostat, Flame Works With or Without Heat, With Thermostat, Zero Clearance

                        Adjustable Flame, Adjustable Flame Brightness, Adjustable Thermostat, Flame Works With or Without Heat, With Thermostat, Zero Clearance

                        Included

                        Mantel, Remote Control, Screen

                        Mantel, Remote Control, Screen

                        Mantel, Remote Control, Screen

                        Mantel, Remote Control, Screen

                        Area Heated (sq. ft.)

                        1000 sq ft

                        1000 sq ft

                        1000 sq ft

                        1000

                        Heat Output (BTU/hour)

                        3400

                        3400

                        3400

                        5000

                        Surround Material

                        Stone

                        Stone

                        Stone

                        Stone