Questions and Answers for FLOW Classic Series Single-Handle Pull-Down Spring Neck Sprayer Kitchen Faucet in Brushed Nickel

A:  Hi Danny, We would like to learn more about your faucet and how it is moving back and forth. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214. Thank you, Bio Bidet

A:  it is fine

A:  No, the screws are to tension a mounting plate to any counter top material 

A:  Hi Daniel, The faucet will fit into your countertop's existing predrilled hole and will tighten with a screw cap underneath. Detailed images can be found in the user manual on site. Thanks, Bio Bidet

A:  I do not know the size of the screw. If you have the paperwork it might say.

A:  Hi Wendy, We are so sorry to hear that you handle broke off. Most likely you will need a whole new handle. The good news is that your faucet comes with a 5 year warranty. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214. Thank you, Bio Bidet

A:  It’s fine. Mine works the same way. 

A:  Hi Nickster, You are correct. The pause button needs to be held down to pause the spray. As soon as you let go, spray will resume. Thanks, Bio Bidet

A:  It happens once in a while. Yes!.

A:  Hello, Yes this faucet comes with a deck plate that will cover the majority of 3 hole installations. Bio Bidet by Bemis

A:  Yes 

A:  Yes, you will still have a hot and cold water line hookup under the sink.

A:  YES, that is when you would use the plate, it covers the 2 hold from the hot and cold knobs.

A:  Yes, mine is installed without the plate.

A:  The plate is necessary if your sink is thin.

A:  You can choose to use it or not

A:  Hi Irene, Yes, you can install the Flow Faucet with or without the deck plate. Bio Bidet

A:  The plate is optional.  

A:  Hi Bigchap, I am sorry but I do not fully understand your question. I would be happy to answer it and help you troubleshoot it over the phone or by email. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214. Thank you, Bio Bidet

A:  If the whole house pressure is good and screen is clean not sure why.maybe they are designed to be low flow to comply with water conservation mandates soon they will have timers that only give you 30 seconds of water

A:  Yes, This product has a Prop 65 warning. Bio Bidet

A:  No, but you can buy an extension. That's what I did.

A:  Hi Denise, The hoses can not be replaced. If you need to extend hot or cold water line you can purchase an extender. Thanks, Bio Bidet

A:  Hopefully I’m answering this correctly. Sound like your valve is farther than the supply hose If so, you need to get an extension supply hose to connect the lines. The supply hose on the faucet is not replaceable. 

A:  I don’t know had mine install by license Plummer 

A:  Hi Dee, The FLOW Classic Faucet does not require any batteries. The FLOW Motion Activated Faucet requires batteries to operate the hands free function. Thanks, Bio Bidet

A:  There is no battery. I bought this faucet in black and love it. This faucet is very easy to install and looks an works great

A:  That’s actually a weight I believe which keeps the drop down portion of the faucet secure.

A:  I'm not sure what you are asking. There is no battery used with this faucet. So far we are very pleased with this product. Have had it for quite a while and have only good things to say about it. No problems.

A:  Mine did not come with a battery.  Does your model have a sensor in it?