Q:I installed the faucet and the base is very tight but the faucet that can rotate left is loose (I can push it back and forth but it should only rotate). Is that normal and is there any way to tighten it?
by|Dec 23, 2022
1 Answer
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A: Hi Danny,
We would like to learn more about your faucet and how it is moving back and forth. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214.
Thank you,
Bio Bidet
by|Dec 27, 2022
Q:It looks like the directions say to use screws to tighten the faucet underneath the sink. Are they saying to screw into the granite countertop? Or it doesn?t go into the countertop
by|Dec 13, 2022
3 Answers
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A: it is fine
by|Dec 14, 2022
A: No, the screws are to tension a mounting plate to any counter top material
by|Mar 8, 2024
1 found this answer helpful
A: Hi Daniel,
The faucet will fit into your countertop's existing predrilled hole and will tighten with a screw cap underneath. Detailed images can be found in the user manual on site.
Thanks,
Bio Bidet
by|Dec 13, 2022
Q:The handle fell off, what size screw can I buy to reattach?
by|Nov 29, 2022
2 Answers
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A: I do not know the size of the screw. If you have the paperwork it might say.
by|Dec 5, 2022
A: Hi Wendy,
We are so sorry to hear that you handle broke off. Most likely you will need a whole new handle. The good news is that your faucet comes with a 5 year warranty. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214.
Thank you,
Bio Bidet
by|Nov 30, 2022
Q:My pause button needs to be held to stop the flow. Is it malfunctioning? The spray head and stream button stays put but not the pause. Is this right?
by|Nov 28, 2022
3 Answers
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A: It’s fine. Mine works the same way.
by|Nov 27, 2023
1 found this answer helpful
A: Hi Nickster,
You are correct. The pause button needs to be held down to pause the spray. As soon as you let go, spray will resume.
Thanks,
Bio Bidet
by|Nov 27, 2023
1 found this answer helpful
A: It happens once in a while. Yes!.
by|Nov 30, 2022
Q:my sink has a hot and a cold knob and a single faucet. can it be replaced with this one.
by|Oct 19, 2022
4 Answers
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A: Hello,
Yes this faucet comes with a deck plate that will cover the majority of 3 hole installations.
Bio Bidet by Bemis
by|Oct 19, 2022
A: Yes
by|Oct 25, 2022
A: Yes, you will still have a hot and cold water line hookup under the sink.
by|Oct 26, 2022
A: YES, that is when you would use the plate, it covers the 2 hold from the hot and cold knobs.
by|Oct 25, 2022
Q:Is the plate optional on the Flow classic kitchen faucet?
by|Oct 9, 2022
5 Answers
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A: Yes, mine is installed without the plate.
by|Nov 5, 2022
1 found this answer helpful
A: The plate is necessary if your sink is thin.
by|Oct 14, 2022
A: You can choose to use it or not
by|Jan 9, 2023
A: Hi Irene,
Yes, you can install the Flow Faucet with or without the deck plate.
Bio Bidet
by|Feb 3, 2023
1 found this answer helpful
A: The plate is optional.
by|Feb 3, 2023
1 found this answer helpful
Q:hello have one that has a trickle of pressure aerator is clean not water just trickle. pressure st both supply libes
by|Sep 20, 2022
2 Answers
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A: Hi Bigchap,
I am sorry but I do not fully understand your question. I would be happy to answer it and help you troubleshoot it over the phone or by email. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214.
Thank you,
Bio Bidet
by|Sep 21, 2022
A: If the whole house pressure is good and screen is clean not sure why.maybe they are designed to be low flow to comply with water conservation mandates soon they will have timers that only give you 30 seconds of water
by|Sep 25, 2022
Q:Does this faucet have a prop 65 warning? Thanks
by|Aug 23, 2022
1 Answer
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A: Yes,
This product has a Prop 65 warning.
Bio Bidet
by|Sep 20, 2022
Q:I bought another model it was only 24”
by|Aug 21, 2022
4 Answers
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A: No, but you can buy an extension. That's what I did.
by|Aug 24, 2022
A: Hi Denise,
The hoses can not be replaced. If you need to extend hot or cold water line you can purchase an extender.
Thanks,
Bio Bidet
by|Aug 23, 2022
A: Hopefully I’m answering this correctly. Sound like your valve is farther than the supply hose If so, you need to get an extension supply hose to connect the lines. The supply hose on the faucet is not replaceable.
by|Jan 9, 2023
A: I don’t know had mine install by license Plummer
by|Aug 23, 2022
Q:What is the battery for ?
by|Aug 20, 2022
5 Answers
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A: Hi Dee,
The FLOW Classic Faucet does not require any batteries. The FLOW Motion Activated Faucet requires batteries to operate the hands free function.
Thanks,
Bio Bidet
by|Aug 22, 2022
A: There is no battery. I bought this faucet in black and love it. This faucet is very easy to install and looks an works great
by|Aug 22, 2022
A: That’s actually a weight I believe which keeps the drop down portion of the faucet secure.
by|Aug 25, 2022
A: I'm not sure what you are asking. There is no battery used with this faucet. So far we are very pleased with this product. Have had it for quite a while and have only good things to say about it. No problems.
by|Sep 14, 2022
1 found this answer helpful
A: Mine did not come with a battery. Does your model have a sensor in it?