A: Contact customer care for more information, on how to contact the manufacturer for more information.
by|Jan 1, 2021
Q:Does anyone know if this product has an electronic ignition? Was there a battery needed during the assembly for the ignition button?
by|Oct 23, 2020
2 Answers
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A: Yes it has an electronic ignition, no battery. Works very well in my cubby hole outside!!!!
by|Oct 30, 2020
A: This unit does not need a battery. Please visit www.gardensunservicecenter.com. under support and videos, we have a video titled, "How to light HPS".
by|Oct 23, 2020
Q:what propane tank does this need?
by|Oct 8, 2020
2 Answers
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A: The small propane tank fits in the base of the heater
by|Oct 11, 2020
A: This unit uses the 1lbs propane tank.
by|Oct 9, 2020
Q:Do I need to buy the hose adapter & Bernzomatic-1-lb-Camping-Gas-Cylinders- for this unit? Ordering on line and just want to affirm before my purchase. Thanks
by|Apr 3, 2020
5 Answers
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A: You do not need to buy a hose adapter but you have to buy the 1-lb cylinders. I don’t use the cylinders,I just hook up the propane tank from my grill using the same hose on the grill.
by|Dec 11, 2022
4 found this answer helpful
A: You will only need the propane tank. No hose adapter is needed.
by|Apr 3, 2020
A: No hose adapter needed. Just buy the 1 pound gas cylinders. They hook up easy.
by|Apr 7, 2020
A: The unit does not come with a tank.This heater’s supply line only accepts the smaller camping size propane tanks. These size tanks will empty curiously quickly even under normal use. A separate adaptor is needed to allow use of the larger 5 gallon “BBQ” size propane tanks.
by|Dec 31, 2020
3 found this answer helpful
A: It's ready for the small cylinder to screw on. Only problem I had is below 45 degrees the tank
Freezes up. I had to convert mine over to a larger tank, (25lb) is the only way to eleminate the
Freezing up. Good luck on making a conversion kit! I can't believe they are still selling these.Gas
by|Dec 28, 2020
1 found this answer helpful
Q:The regulator on mine keeps freezing is this a common problem?
by|Dec 19, 2019
2 Answers
Answer This Question
A: Yes, and Home Depot should know that by now! I bought
Mine over 3 years ago and it did the same thing when the
Temp. Dropped to abought 45 degrees. I had to modify
Mine and (Hook up a bigger tank, is the only way you will get
It to stop freezing over.) I can't believe they are still selling
those!
by|Apr 26, 2021
2 found this answer helpful
A: Yes freezing and shutting off. Terrible product
by|Jan 17, 2020
Q:Can this heater go in a 10FT X 12FT screened in porch
by|Nov 6, 2019
2 Answers
Answer This Question
A: Yes. Make sure you have three feet clearance around the heater/away from the screen.
Service Team
by|Nov 7, 2019
A: No, this heater is not recommended to be used with a 10' x 12' screened-in porch.
by|Nov 7, 2019
Q:My heater will catch a light but go out in seconds
by|Oct 22, 2019
6 Answers
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A: Is this a new problem? I find that I have to click the pilot light on then back the dial back a bit before I move it forward to connect to full on.
by|Sep 9, 2020
1 found this answer helpful
A: Ours will not light its only been used a couple of time. I'm going to return it.
by|Apr 26, 2021
3 found this answer helpful
A: It just happens. This is a piece of garbage. Will not stay lit more than 2 minutes. Take it back for a refund!
by|Apr 26, 2021
3 found this answer helpful
A: After I turn on the propane I press the igniter - it won't ignite. Please instruct me how to rectify the situation.
I am not Jamilia, but have the same problem.
Regards, Ray Ryks
by|Jun 12, 2021
3 found this answer helpful
A: Detach and reattach the propane tank.
Make sure you are holding down the gas button for 20-30seconds, allowing the system to flood with gas properly, before igniting.
Let it burn for a few seconds before turning the dial
check to make sure the propane tank is full - try another tank just in case.
by|Jun 12, 2021
2 found this answer helpful
A: Ive had 2. both lasted 1 year and wouldn't light the second year. Save your money and buy a unit that fits to the top go the propane tank. Had it 3 years now without any issues.
by|Apr 26, 2021
3 found this answer helpful
Q:My unit won’t start. Sitting for past 2 years. How can I trouble-shoot it?
by|May 31, 2019
3 Answers
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A: Have had similar problems myself. Poor product quality. If you are beyond point of being able to return, your stuck with it. I use a stick lighter on my mine to light. If you want to troubleshoot it, make sure the igniter is dry and is providing sufficient spark. Next make sure igniter is properly aligned with fuel source. Lastly, make sure you have sufficient fuel. Maybe try full bottle fuel if you haven’t already. Other than that, it’s a poorly designed igniter.
by|Jun 1, 2019
A: You can visit our website gardensunservicecenter.com in support under video, are all our troubleshooting videos and guide. You can also contact us for more information service.gardensun@gmail.com
Service team
by|May 31, 2019
A: Worked twice then didn't work at all it was so warm that year we didn't get a chance to use it early enough so by the time we realized it was no good it was too late to exchange it. What a waste of money.
by|Jun 2, 2019
Q:My unit won’t start. How canI troubleshoot? changed two new std 1 lb bottles. Can’t smell any odor leaks. No lines wires visibly damaged in bottle area. What are the two electrical wires for? How do I testunit and igniter push button? How can I check in fuel valve operation? Where can I bring it for repair if I can’t fix it?
by|May 31, 2019
4 Answers
Answer This Question
A: i wish that I could help with my answer but it has been almost two weeks that I started having trouble ignited it and yesterday it I couldn’t ignite at all just a big flame come out from where the gas comes out
by|Jun 2, 2019
A: We have troubleshooting guide & video at our website gardensunservicecenter.com in support under video. You could also contact us service.gardensun@gmail.com for more information.
Service Team
by|May 31, 2019
A: I can't say for sure but when this has happened to me with a similar unit it was the thermocouple safety component malfunctioning. Repair or replace
by|Nov 23, 2021
A: just like a furnace it has a thremocuple you need too hold down the knob for a second or too to get the propane too come through then hit the ignighter a couple of times until the pilote comes on and then hold it for a while until it gets hot then release it . if the pilot stays on it is good to go. just turn it on