Questions and Answers for Hampton Bay Universal Wink Enabled White Ceiling Fan Premier Remote Control

A:  Yes you can control this via GA. But in order to connect to GA, this device must be paired to a smart hub like SmartThings or Wink.

A:  Will device be able to work with google assistant? lights only at this time

A:  It will but you need a wink or smart things hub. So far I have poor reception

A:  Thank you for your question. This remote is not compatible with Google or Alexa for voice control. For your purposes, we would recommend a standard remote used in conjunction with the Bond Hub (Model #BD-1000). The Bond hub acts as a translator between standard remotes and Google/Alexa devices.

A:  Sorry to hear that you are having this experience. We would suggest changing the dip switch settings in the remote and receiver. The receiver may be receiving some interference from another device in the area. Changing the dip switch settings will set the remote to a different frequency and hopefully resolve the issue. If that does not resolve the issue, please call Hampton Bay customer service at 1-855-HD-HAMPTON (1-855-434-2678).

A:  It sounds like you may be activating the mode that turns the lights on for a moment and then turns it off. From my understanding if you hold the power button for more then 3 seconds this mode is activated.

A:  Thank you for your question. The Wink remote offers a dimming function and the dimming function can also be controlled via the app.

A:  you can dim it from both, however there is a caveat here. You must tell the unit that the bulbs are dimmable. You do this by flipping a micro-switch inside the battery cover of the remote. If you do not do this, you will be unable to dim the bulbs from either the app OR the remote. The default setting when you get this is for dimming to be disabled. I don't know how they are linking the remote to the receiver, but that switch is a master setting.

A:  Of the light in the ceiling fan, yes. The device does not need to replace the wall switch. You do have to install a box inside the canopy of the fan.

A:  Thank you for your question. This is designed to control a ceiling fan, not just a ceiling light. The remote includes a receiver that must be wired to the house wiring and installed in the fan's canopy.

A:  Assuming that the fan is only controlled by the pull cords on the fan (i.e. always has power) then yes this would allow you to control it, including on/off and light. It also assumes that the fan and light have independent pull cords.

A:  It has worked with all of the ceiling fans I've tried. It's just basically a replacement for the remote control for a fan. If a remote works, this should work. The fan and light work normally with the remote, but the transmitter also can be controlled by WInk.

A:  Thank you for your question. The receiver is rated for 300w max.

A:  See if wink has an option that has two controls for the fan. I use Hubitat and there is a toggle for two separate controls

A:  Thank you for your question. At this time, Wink support has been added to Alexa, so it would work with Alexa. Currently, Google does not have Wink support for fan control. The only option for integrating Google with the Wink fan control is to purchase the Bond Hub (Model # BD-1000). The Bond hub acts as a translator between Google and the Wink remote to offer voice control for the fan speeds.

A:  My brother has Google home and I have Alexa, no fan control on either of the voice assistants I do have full control though my Wink hub app So my guess it has to be something with the cloud interface between voice devices and my smart home hub. 10/08/2019

A:  Thank you for your question. No, there is no way to limit the speeds in Comfort Breeze mode.

A:  No

A:  Thank you for your question. No, this remote unit can not be wired to 2 fans.

A:  If you buy two controllers yes.

A:  No. This controller cannot control two fans. If you attempt to wire multiple fans to this controller, you will burn it out, and most likely damage the motors in your fans.

A:  I don't know about triac dimming LED's but I do have 4 ecosmart 8.5W dimmable bulbs in mine and it works fine. I bearly use my remote as it is hooked to smart things and I use my google home to control it.

A:  Thank you for your question. The remote may not be compatible with the trial drivers. This remote has only been tested with standard dimmable LED bulbs and a few LED modules (up to 18-watts) included with fans sold at The Home Depot.

A:  My problem was that the remote slide switch was in the incorrect position. I talked to manufacturers tech support 2xs. They should have asked. I found it in one of these questions.

A:  You can try it out and if it doesn't work, just move it to the outside. Honestly, on a white ceiling I hardly notice the thing. I positioned it to where it is at a point that I wouldn't be looking at very often. The fan is above the bed and I can't see it from the bed.

A:  This device has notoriously bad Zigbee signal strength. Not only will it not work well with the antenna inside the cowl, it simply won't work well period without a Zigbee repeating device in the room with it. It will constantly lose connection and need to be reset. Add a signal repeater (like a Zigbee plug or outlet) and you just might get away with the antenna in the cowl.

A:  Thank you for your question. We recommend keeping The antennae outside the canopy to ensure proper operation and communication with the Wink hub. There is a chance that it will work, but we can not guarantee that it will.

A:  Yes it will work with the zigbee antenna left in the canopy. However, I would strongly recommend a zigbee router in close proximity to the fan. I have two of these fan modules, both are rock solid after adding routers to the same room.

A:  It will work but the remote will have significantly reduced range.

A:  I’m part of a Wink users group on FB and this question was a hot topic at one time or another. A majority of the people experienced more problems when concealing the antenna. Even exposed the fan is hit or miss. Mines offline every other day.

A:  I would give it a try. I used clear tape to hold it to the outside of the canopy, because it really does not look good up against the white ceiling.